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Agile Information Systems: Conceptualization, Construction, and Management
The book "Agile Information Systems" unveils how modern companies can create and deploy agile information systems. Academic experts, researchers, and practitioners discuss the concept of agile information systems, the importance of the context of agility, and organizational management issues in the context of agile information systems.
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Bluecross Blueshield Eliminates the Blues of Forms Processing
Bluecross Blueshield of South Carolina (BCBSSC) had been using optical character recognition (OCR) technology for many years, but wanted to improve productivity by automating its claims processing system from document and data capture to document storage. By integrating AnyDocCLAIM into its existing automated system, BCBSSC has increased its processing speed and averages more than 400 claims per hour.
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FileNet
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: FileNet Enterprise Content Management (ECM) products are designed to help organizations manage all their content and control business processes. FileNet ECM can be used to help ensure compliance by managing digital content, e-mail, images, web content, records, forms, and business processes. It manages content wherever information resides and in whatever format, so that the content can be quickly accessed. FileNet software securely manages and controls images, digital content, web content, records, forms, and e-mails. In addition, FileNet can help streamline processes involving people, business systems, and content. It transparently declares records while capturing information from e-forms and enabling team collaboration.
SSA Global Forms a Strategic Unit with an Extended-ERP SavvyPart Two: Market Impact
Through its recently formed Strategic Solutions team, SSA Global might be showing that it is not just an ERP collector that is living off milking its install base, but rather an extended enterprise applications provider that can appeal to both its current and new users.
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SSA Global Forms a Strategic Unit with an Extended-ERP SavvyPart Three: Challenges and User Recommendations
While the Strategic Unit team formation should help SSA Global to figure out how to fully integrate organizational structure where employees are best integrated, service offerings best coordinated and cross-selling opportunities best tracked and pursued, the vendor must continue to clarify the position and integration of competing and complementary products in its fold, which gets complicated with every new addition to the family.
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Ramco Enterprise Asset Management Series
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: Ramco Enterprise Series is a set of nine enterprise products that span both horizontal business processes and vertical industry requirements. Customers can match their applications to their industry and business processes and change their applications in response market conditions. Ramco supports its Enterprise Series with implementation resources and web-integrated services.
Windchill
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: Windchill is a product lifecycle management (PLM) solution that was designed from the ground up to work in an Internet-based, distributed design environment. Windchill technology forms the foundation of the packages PTC offers to address data, change, configuration, and process management; product development collaboration; project management and execution; and the release of product information to manufacturing management systems. Windchill PDMLink consolidates scattered islands of information into a single information source, which can help bring order to chaotic change processes and speed the development of new product configurations. Windchill ProjectLink creates a virtual workspace that becomes the central access point for a project, which helps provide team members with access to information. By automating project management activities, Windchill ProjectLink can help PTC customers better manage all of their programs, project schedules, information, and processes. All Windchill solutions include visualization capabilities that allow individuals anywhere in the organization to review complex product information in meaningful terms.
GNX and Sainsbury
Sainsbury’s Supermarkets has several ongoing collaboration programs with suppliers,having recognized early on that supply chain optimization benefits the end consumer byensuring the right product on the shelf at the right time and lowest cost. The UK grocer had already been sharing performance information along with several other forms of supply chain data with suppliers for several years, but found that suppliers had difficulty dealing with performance data that was buried in the mass of information being presented. In addition, suppliers had no formal channel for responding to, or improving, any performance issues that were identified.
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Content Manager
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: Content Manager gets content of all types from within the organization and makes it available for publication. Non-technical users can update web site content in a safe, controlled environment. It is browser-based and provides in-context visual content authoring, content re-purposing and link updating, multisite support, customizable workflows, extensive permissioning, versioning and rollback, and integrated search, asset management, and e-mail campaigns and forms.
WorkflowGen
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: Enterprise process management software since 2003500 clients in 70 countries1,000,000 end users worldwideFor 1 or 1,000 processes to automate and 10 to 100,000+ users to manage, the WorkflowGen business process managegment (BPM)/workflow software offers a flexible yet powerful environment to implement both simple and very complex workflows involving human and system-based actions. WorkflowGen is fully Web-based and enables end users to complete and monitor processes online. .Net Web forms are used as electronic forms. The design and implementation of the workflows are realized via a Web browser with a graphical mapping interface without programming.The WorkflowGen BPM/workflow software is based around a practical technical solution integrating tried and tested development standards.WorkflowGen’s scalable architecture and its ability to incorporate additional developments provide for easy integration with existing databases and applications including Microsoft Sharepoint and SAP.WorkflowGen offers a form lifecycle management environment that enables both business users and IT people to maximize their respective skills. Business users use tools that enable them to quickly materialize the forms and business rules without any programming skills. Then, if necessary, IT people can enhance this initial process version by adding complex integration functions and/or transforming the Web form into a sophisticated Web app.Full-featured enterprise BPM software starting at $9,900 WorkflowGen offers value in terms of cost/features/scalability. The pricing is based per user, with a low entry point that enables you to quickly address your business needs without having to invest a large budget. The product comes as a comprehensive package including all the features available. There are no additional modules, no add-ons, no options, no hidden costs.Maximum scalability The technical architecture facilitates the expansion of the usage without limits. The project can start at a departmental level and run on a single server and then potentially grow to a global solution involving Web and database farms. At the process level, WorkflowGen lets the organization build the simplest and most complex workflows involving the consumption of Web services and the integration with legacy applications (ERP, document management, CRM, etc).
Best Practices for Improving Performance in Your Contact Center
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance.
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