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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 flow chart customer services


What’s With Ariba Selling Its Sourcing Services Team to Accenture?
My recent series about the merger of JDA Software and i2 Technologies raised the issue whether any independent software vendor (ISV) can at the same time be

flow chart customer services  optimize performance and cash flow. The transaction will also help the vendor in the execution of this strategy by providing additional cash to support and accelerate the growth of its business. As do its direct competitors (e.g., Emptoris), I expect that Ariba will continue to sell services tied specifically to implementation and adoption of its cloud commerce solutions. Focusing on the Little Guy? In addition, some may see this move by Ariba as an indicator that the company is tacitly exiting the large

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Grape Escape 2013: Customer Value a Priority for Both SYSPRO and UNIT4-Part 1


Attending the annual Boston Grape Escape event a few days ago left me with an energetic and positive impression of the two main vendors’ business strategies and views on customer value. Although there were no major product releases announced at the event, and we at Technology Evaluation Centers (TEC) generally know the happenings of SYSPRO and UNIT4, the briefings and personal conversations

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Front-to-back-office Integration: Improving Your Customer Life Cycle Management


Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions—meaning, customer data cannot be shared effectively and companies are prone to errors, delays, and needless paperwork. In the long run, this negatively impacts overall customer satisfaction in small to medium businesses (SMBS). Learn how front-to-back-office integration can help you address these issues.

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Analysis and reporting services are an important part of the enterprise resource planning process. Microsoft Dynamics NAV has been designed to give users options for optimal analysis and reporting, and to leave room for partners to provide customized solutions. With the correct reporting tools and Microsoft Dynamics NAV, practical analysis and reporting is available and adaptable to individual users’ needs.

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Delivering Superior Customer Value in Insurance


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Understanding SOA, Web Services, BPM, and BPEL Part Two: BPEL and User Recommendations


In a somewhat simplified language, while Web services allow applications to easily exchange and reuse information, it is only when they are orchestrated (coordinated) into long-running business flows or processes that enterprises can realize their true value.

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S&T Services Polska


IT and consulting services, INFOR Business Partner. A part of Austrian S&T group.

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Build and Manage Strong Customer Relationships


Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data.

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Software Services


Espire provides software-consulting services to clients globally as a partner to conceptualize and realize technology-driven business transformation initiatives. The company leverages its global delivery model to accelerate schedules with a high degree of time and cost predictability. Espire's approach focuses primarily on new methods of conducting business, combining IT innovation and adoption while at the same time leveraging an organization's current IT assets.  

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TechRadar: Customer Analytics Methods, Q1 2014


Customer insights professionals are faced with tough decisions about which combination of methods will have the biggest impact on marketing and customer experience goals. And new techniques continue to emerge as the complexity of customer data increases. Forrester has identified 15 key customer analytics methods that customer insights professionals must master.

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