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Pragmatist's Guide: Building a Business Case for a Formula-based ERP
If you're a process manufacturer taking a close look at the option of acquiring an enterprise resource planning (ERP) solution, you may be finding that you're

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Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » flow chart icon for a service


Vox Populi: What Does a Day in the Life of a Regular Business User Look Like?
Vox populi is Latin for “voice of the people”– in broadcasting and television, they use the

flow chart icon for a service   Read More...
A Step-by-step Guide to Securing Your MS IIS Web Server with a Digital Certificate
You have a Microsoft Internet Information Services (MS IIS) web server. But what about your digital certificate solution? Learn how to test, purchase, install

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Identify and Leverage Your Existing Service Life Cycles
Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers

flow chart icon for a service  quality, reduce costs, optimize workflows and help ensure efficient implementation. These engines should be designed to leverage existing management tools and automation features while also generating operations run books. Conclusion By way of summary, the following suggestions are offered for IT organizations on the road to improved service management: Do not get bogged down on guidance details. Service management improvements are most effective when initiated through top-down strategies across the Read More...
We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it

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Service Delivery Innovation: Creating Client Value and Enhancing Profitability
The rules for success in today’s fiercely competitive market are constantly changing. Through service delivery innovation, a company can differentiate itself

flow chart icon for a service  information, and ideas easily flow across borders. Following this trend, professional services firms are finding themselves largely location-independent. No one region can serve as the single source for the right labor mix, latest technology, or management innovation. Clients expect their services partners to provide support around the world and source from the locations that provide the greatest expertise ' and best value. Professional services firms must be able to deliver both custom and packaged Read More...
Service Network Optimization: Achieving Success in Field Service
Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying to manage service delivery efficiently

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The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

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Managing Enterprise Information: Architecting for Survival and Positioning for Success in Tough Times
Today, businesses must work smarter, not just harder@and to do it, they must use information to compete. With growing demands on data resources, companies need

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IFS Applications (version 8.0) for ERP for Services Certification Report
IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services (non-manufacturing) in the ERP

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Get ERP Right the First Time: A Practical Guide to Selecting and Implementing a New ERP System
Every company faces different challenges and has different needs in regard to enterprise resource planning (ERP). Choosing the right ERP system can be difficult

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Deacom Certification at a Glance: A Prelude to the Certification Report
We recently certified Deacom Integrated Accounting and ERP Software v 10.4. Before sharing my impressions of Deacom’s product, I would like to briefly describe

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A Firewall is Cheaper Than a Lawyer
eBay's motion for a preliminary injunction to limit Bidder's Edge online auction search engine from linking to their site, may set precedents for future

flow chart icon for a service  and constricts the free flow of information to the consumer. Claiming intellectual property trespassing, unfair business practices, and a host of other transgressions, the giant of online auctions, eBay, filed a lawsuit last December against Bidder's Edge for linking to its site. Bidder's Edge pledges to save online auction shoppers the hassle of going from one auction to the next in search of their sought after treasures. Last September, eBay started clamping down on auction aggregators, demanding that Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

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Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

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