Home
 > search for

Featured Documents related to »  flow crm


Three Es of CRM
With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate

flow crm  ways to improve communication flow across the organization. Then step back and assess how well the experience represents the brand, supports retention, and differentiates from the competition. Step 3. Deliver an Execution Model Do the current capabilities and competencies of the organization support the customer experience strategy? Can service be differentiated based on customer segments and value? Is product/service personalization a required capability? Does the technology infrastructure automate Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » flow crm


Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

flow crm  Another module is Ciboodle Flow for comprehensive case management. This module makes it easy for business and customers to initiate and track all customer service requests, whether the case is an incident, a complaint, a quote, an order, or a dispute. Figures 7-9 illustrate how the module manages customer service requests across multiple channels, including phone, e-mail, in-person, SMS, and via the Web. The product can be configured for multiple user roles, which speeds the average handling time for a Read More...
Cutting the Risk from CRM Purchase and Deployment
Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools that any size of business can

flow crm  control over how leads flow through your organization. Every vendor can route leads according to rules you specify, so judge providers by their support for thresholds that distribute leads based on the current workload of your sales force. Support for ratio and round-robin distribution gives sales organizations the ultimate convenience and flexibility. For the price, Entellium leads the way here too, including in-line editing in a bestin- class Activity Center that allows you to make virtually all edits Read More...
The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

flow crm  product moving, facilitate the flow of internal information between individuals and teams, and automate or facilitate daily tasks. For more on Operational CRM, see the Article CRM is Busting Out of Its Britches: Operational, Analytical, and Collaborative CRM are Born . Opt-In Marketing - This is a type of marketing where users give a company their permission, either directly or indirectly, to market to them. You often see requests for Opt-in marketing when filling out User Profiles on web sites. They Read More...
Version 12 of Maximizer CRM
Maximizer Software has launched a new version of its customer relationship management (CRM) solution, now offering various deployment options: on premises

flow crm  to support the process flow in sales, marketing, and service Advancements in template security and e-mail personalization In addition, the new release introduces new mobile functionality that targets mobile workers: quick search options easier access to previous entries simplified address book entry information pop-ups for appointments The new release is obviously geared towards mobile workers who often need to handle large amounts of information rapidly via mobile devices. As Vivek Thomas, president Read More...
CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that

flow crm  Settings that determine the flow of an incident or opportunity through the system. Ad-hoc routing The ability for a user to decide how information within a queue is routed, as opposed to a system business rule doing this automatically. Notifications Informing customers, staff or management what is happening with an incident or opportunity and performed in an optimal manner. Alerts/Escalation A pre-defined set of rules that automatically enforces how problem incidents are dealt with by superiors within Read More...
Making the Leap to CRM
Making the leap to customer relationship management (CRM) doesn’t have to be a difficult process. But many companies have difficulty knowing how to get their

flow crm  the Leap to CRM Making the Leap to CRM If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Oncontact Software has taken over 15 years of CRM experience and combined it with today's leading technology to develop a completely redesigned .NET solution Source :Oncontact Software Resources Related to Making the Leap to CRM : Customer Relationship Management (CRM) (Wikipedia) Making the Leap to CRM CRM Implementation is also known as : Read More...
On-Premise vs. On-Demand CRM
When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not

flow crm  Premise vs. On-Demand CRM When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not the least of which is choosing between an on-demand or on-premise solution. Both the on-demand and on-premise models have pros and cons, as well as risks and rewards. Download this white paper and know what you need to consider before making a final decision. Read More...
CRM: Past, Present, and Future
Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service

flow crm  Past, Present, and Future Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future. Read More...
Maximizer CRM 12: Salesforce Automation Certification Report
Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation

flow crm  CRM 12: Salesforce Automation Certification Report Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
Maximizer CRM
Maximizer CRM is an integrated sales, marketing, and customer service and support management solution accessible via multiple platforms: Web, mobile, and

flow crm  CRM Maximizer CRM is an integrated sales, marketing, and customer service and support management solution accessible via multiple platforms: Web, mobile, and desktop. It offers simple-to-use list-based views, with customizable column setups and reports to display all the important details of each contact on one screen. It is easily configurable for organizations in any industry and is a key tool to optimize sales processes, enhance marketing initiatives, and improve customer service. Maximizer Read More...
NetSuite CRM+
NetSuite CRM+ holds corporate data in a single database, giving executives access to their key performance metrics on a customizable, real time dashboard. It

flow crm  CRM+ NetSuite CRM+ holds corporate data in a single database, giving executives access to their key performance metrics on a customizable, real time dashboard. It also combines customer-facing CRM and web capabilities with back-office ERP and collaboration capabilities for partners. Read More...
The Case for a New CRM Solution
CRM software has gone well beyond being a

flow crm  Case for a New CRM Solution CRM software has gone well beyond being a good to have capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution. Read More...
Soffront CRM
The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales

flow crm  CRM The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales automation, employee support, knowledge management, asset management, and mobile CRM. Read More...
CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self

flow crm  Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture Featured Author - Glen S. Petersen - October 22, 2004 Review In the previous article of this series (see Searching And Establishing The Business Parameters Of CRM ) it was established that customer relationship management (CRM) is an industry where the technology has outpaced the Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others