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Customer Relationship Management: Putting Customers at the Center of the Business
No longer are customers simply sideline participants. Organizations are empowering them with a wealth of knowledge to engage in more informed decision-making. A

flow of knowledge management  own orders as they flow through a company's processes, or see what work has been done on a marketing program on their behalf, for example. A customer-centric solution affords customers the opportunity to participate within these processes by way of direct workflow. This gives customers more detail, power, and ability to participate in more elements of the business. In addition, the CRM solution should have the ability to be configured to trigger certain staff members of potential problems that could Read More...
Product Lifecycle Management (PLM)
This comprehensive product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process industries. It details product development...
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Documents related to » flow of knowledge management


Lean Manufacturing: Reaping the Rewards of Lean through Response Management
For years, manufacturers have been driven by sales forecasts and the need to maximize production efficiency at every level of operation. But in order to be

flow of knowledge management  system to control the flow of material. Review your map to eliminate any process that does not add customer-perceived value. If a process does not add value for your customer, why are you wasting resources doing it? Relentlessly and continuously eliminate waste, including over production, wherever you can find it. The preceding six steps can reduce inventory as well as lead-time. Other potential benefits of lean include: Reduced labor costs Reduced storage costs Higher quality goods Improved cash flow Rea Read More...
The Impact of IT Service on Business Process Management
There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging

flow of knowledge management  Engineering | Business Process Flow | Business Process Framework | Business Process Improvement | Business Process Improvements | Business Process Integration | Business Process Management | Business Process Management BPM | Business Process Management Application | Business Process Management Applications | Business Process Management Architecture | Business Process Management BPM | Business Process Management Center | Business Process Management Change | Business Process Management Definition | Business Read More...
Transportation Management Systems: The Glue of the Supply Chain
With manufacturing now a global industry, moving product throughout complex supply chains remains a challenge for most organizations. But transportation

flow of knowledge management  depicts the process, or flow, for moving product throughout this supply chain. Figure 1. A value chain model. Because products must be moved across many countries and via several transportation systems, three scenarios are possible: The manufacturer will send the cell phones directly from the DC in China to the retail location in Spain. In this case, planes and trucks (air and ground methods) will be the chosen modes of transportation. The manufacturer will have the cell phones moved through the DC in Chi Read More...
The Return of Supplier Relationship Management
Globalization, technology stabilization, inventory visibility, and traceability are forcing organizations to reevaluate supplier relationship management systems

flow of knowledge management  but how? Information must flow freely between domestic and international channels and from one system to another. Global enterprise resource planning (ERP)distribution products, such as those from SAP and Oracle , often provide such tools as supplier portals. A supplier portal is a tool for compiling information (a significant feature within the SRM software) to build contacts, audit functions of each supplier or partner, verify quality of products, and monitor supplier and partner performance. Users can Read More...
Warehousing Management: Yard Management, Competitive Analysis, and Challenges
The business remains challenging to even the most established vendors, since an intensifying product architecture rejuvenation and functional enhancements cycle

flow of knowledge management  Management: Yard Management, Competitive Analysis, and Challenges Extension to Yard Management Enterprise systems are penetrating every aspect of a company's operations. For some time now, organizations have realized that the warehouse must become a dynamic area. Warehouse personnel must have access to real-time data to closely match supply and demand and to streamline the supply chain, so inventory is not bogged down in warehouses causing precious overhead to be lost. As a result, supply chain Read More...
The Value of Measuring End-User Experience from a Global Point of Presence
As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with

flow of knowledge management  Value of Measuring End-User Experience from a Global Point of Presence As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with these tools, it becomes critical to gain insight into the end-user experience. This white paper discusses the need to measure end-user experience from a global perspective and also how Site24x7 can help organizations achieve optimal level of quality end-user experience. Read More...
Performance Management Framework for Mobile Workforce Management and Field Service
Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with

flow of knowledge management  Management Framework for Mobile Workforce Management and Field Service Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with your business goals, you need to measure your performance and develop various corrective actions. This white paper discusses performance management—and how you can measure, analyze, and make decisions about the performance of your workforce and service organization. Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

flow of knowledge management  have to track customer workflow, thereby providing more consistent and accurate answers to customer inquiries, seamlessly across all the channels. Almost anyone reading this article has experienced frustration when an automated voice response system to which he or she has just dictated a lengthy account number (and plethora of other sensitive information) fails to transfer that information directly to the agent, who finally picks up the phone and asks the customer to repeat the information once again. Read More...
Portfolio Management
Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum

flow of knowledge management  Management Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum yield is realized against acceptable risks; there is a good fit between the projects and the various strategic themes; and there is a good mix between the various types of projects. Read this paper to learn about the different approaches used n portfolio management. Read More...
Smartree Talent Management Suite
Smartree Talent Management Suite manage complex and resource-consuming processes like personnel administration, time registration, organisational charting

flow of knowledge management  smartree talent management suite,talent management suite,smartree talent management suite,test to evaluate talent,test 33 talent evaluations,talent testing tool,talent test,talent mangement metrics,talent management software evaluation,talent management small medium enterprises,talent management rfp,talent management human ressources,talent management,talent free test,talent evaluation template Read More...
Business Process Management as a Blueprint for Mobile Workforce Management
As service organizations strive to achieve business objectives with limited resources, there is a growing need for greater visibility into business process

flow of knowledge management  mobile workforce management,field service scheduling,field service optimization,services organizations,workforce sheduling optimization,ViryaNET,BPM,BPM and workforce management Read More...
Make 'em Beg for It-How To Get Support for Electronic Document Management Systems and Electronic Records Management Systems
To successfully obtain the budget and organizational support for an electronic documentation management systems (EDMS) and electronic records management system

flow of knowledge management  'em Beg for It-How To Get Support for Electronic Document Management Systems and Electronic Records Management Systems To successfully obtain the budget and organizational support for an electronic documentation management systems (EDMS) and electronic records management system (ERMS) project you need to know the pain points of all the departments in your organization. By asking the right questions of each department you’ll be able to develop your business case and create a persuasive analysis on Read More...

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