SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This study, based on a client who selected the Sugar Sales Professional CRM solution, compares product functionality to the competition and highlights some of SugarCRM's open source business practices.
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become a pleasant percentage for the company. The first month of SugarCRM's existence saw 40 downloads of its open source beta product, the second month saw about 1,000, in the third about 5,000, the fourth about 14,000, and in September it had reached about 21,000 for the month. With that sort of expanding pool of sites experimenting with or using SugarCRM, there could be a wide net of potential clients and development resources. However, downloads do not necessarily translate into sales, which explains