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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 foraml email example


Has KANA Gotten Its Mojo Back? - Part 1
In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service

foraml email example  Lagan Local Government – For  government-to-citizen (G2C)  customer service, Lagan Government CRM enables improved service delivery by managing interactions with citizens more efficiently and cost effectively. It helps governments connect anytime, anywhere through flexible communication channels including the contact center (phone, email, text, Twitter) or self-service (citizen portal on the web, mobile connected devices). KANA Overtone,  360° Social Listening -- KANA Overtone is a social listening

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Five HR Technologies You Should Know


Almost everything you know about human resources (HR) outsourcing is about to change. The future is about single-source integration, and there are key new technologies that herald this era: unified service for HR, time, payroll, and expense tracking; management dashboards; streamlined employee interfaces; synchronous data with a single database; and empowered reporting.

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SAP’s SME Product Marketing Team Tells All (or Most of it, at least)


The recently held SAPPHIRE NOW 2011 event in Orlando, Florida had many newsworthy items with regards to SAP’s solutions for small and medium enterprises (SMEs). For one, the much publicized and anticipated multi-tenanted software as a service (SaaS) SAP Business ByDesign product has reached a milestone of 500 customers and availability in a dozen countries or so (after

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7 Steps to a Successful IP Telephony Implementation


Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than just buying the latest equipment. Is IP telephony right for your organization and your network? Get the straight facts from an industry leader—along with a 7-step assessment and deployment checklist for a successful implementation.

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Sage to Sell Sage ACT! and Sage SalesLogix


Sage has entered into an agreement with the email marketing provider Swiftpage to sell two of its CRM solutions, Sage ACT! and Sage SalesLogix. The sale represents one of the actions that Sage has taken as part of its strategy to concentrate on its highly profitable maintenance and development products. Sage chief executive Guy Berruyer explains: "The sale of these non-core products

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How to Create a Business Case for Your Human Resources System


Getting CFO or CEO approval to purchase a new software system is often a challenge—but more so if that system is for human resources (HR), as HR is not traditionally considered a profit center. You need a business plan to gain management buy-in for your proposed HR project. Not sure what your plan should address? Find out the key components of a persuasive and detailed business case, so you can get support for your initiative.

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E-mail 101


The first e-mail programs were created in the late 60s/early 70s—simpler times, when everyone on the network was trustworthy. Even knowing what we know today about spammers, we still tend to take e-mail for granted, and trust it far more than it deserves. Learn about the components of the e-mail system, understand how e-mail moves on the Internet, and find out how to interpret e-mail message headers.

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Evaluating Financial Management Software: Is It Time for a Change?


Before you decide if you need to update your financial management software, you should ask some questions about five key areas of your operations. For example, does your current system generate the types of reports you need? And does it allow your processes to support your policies? Evaluate all the challenges you face with your current financial management software—and find out how you can overcome them with an upgrade.

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Why Systems Fail - The Dead-end of Dirty Data


If your data does not reflect reality, the system can never be effective. In today’s world of collaboration, showing a trading partner dirty data is giving them the wrong message and tearing down the trust called for in a collaborating partnership.

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Offering Hosted Exchange: What it Takes


Hosted exchange is a natural extension of business for web hosts who have traditionally provided email services along with hosting websites. This white paper discusses what it takes to offer hosted exchange and elaborates on the important role of an automation control panel that serves as the missing link between the MS Exchange Suite of products and offering the MS Exchange as a service.

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E-mail Archiving: A Business-critical Application


Small and medium businesses are especially vulnerable to disruptions caused by e-mail loss, compliance demands, and the threat of e-discovery. Yet these companies may not have adequate resources to deal with these risks on their own. Learn how your business can benefit from e-mail archiving, and in particular a hosted e-mail archiving service, to combat data loss, and realize greater productivity and competitiveness.

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