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Navigating Between Service Management Scylla & Charybdis - Part 2
Part 1 of this series analyzed the phenomenon of the rise of the service economy: the increasing importance of the service sector in industrialized economies

forgotten crm scm kingdoms in the making  in the article entitled  “(Forgotten) CRM and ERP Kingdoms in the Making?” The Service Sector Segmentation Based on the discussion thus far, different environments require different service approaches and capabilities. The major factors are whether the service must be performed on premises (in-house) or in the field, and whether it is appointment-based or happens ad hoc. Examples of providing services in-house with appointments (where customers come by randomly) would be medical clinics, dentist Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » forgotten crm scm kingdoms in the making


The Magic Is in the Screen
Projection is often seen as the big compromise: you must have either a very powerful and bright projector or a very dark room to achieve high-quality

forgotten crm scm kingdoms in the making   Read More...
The SOAP Opera Progresses - Helping XML to Rule the World
An important emerging standard in the web arena, known as SOAP (Simple Object Access Protocol), originally developed by Microsoft, has achieved a new milestone.

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The Role of PIM and PLM in the Product Information Supply Chain: Where is Your Link?
Diverse groups have been discussing PIM from the perspective of data synchronization and syndication, product lifecycle management (PLM), and enterprise

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Ask the Experts: Is Hosted CRM Really the Right Option for You?
We submitted this question to our analyst team to get their collective opinion. Read on to find out what they had to say.Leslie SatensteinWith the advent

forgotten crm scm kingdoms in the making  the Experts: Is Hosted CRM Really the Right Option for You? We submitted this question to our analyst team to get their collective opinion. Read on to find out what they had to say. Leslie Satenstein With the advent of several “technological changes,” it hardly matters (from a performance point of view) if your CRM package is local or remote. • Operating systems are becoming less and less important for hosting desktop applications. • High-speed (fiber) connections are becoming increasingly low Read More...
How to Find the Right Hosted CRM Vendor at the Right Price
Choosing an on-demand customer relationship management (CRM) vendor can be a daunting task, especially for the price conscious consumer who lacks the budget for

forgotten crm scm kingdoms in the making  to Find the Right Hosted CRM Vendor at the Right Price Choosing an on-demand customer relationship management (CRM) vendor can be a daunting task, especially for the price conscious consumer who lacks the budget for intensive research. A true CRM vendor should have pre-integrated sales, marketing, and customer support. Look for easy access to software free trials, and beware of hidden fees. Ultimately, researching the alternatives can save your company up to 50 percent of a solution’s total cost of Read More...
The Insider’s Guide to Great Customer Service on the Web
Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web

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The Benefits of Running Your Business Software in the Cloud: Strategies for Success
With the growth of cloud computing, businesses must understand their application footprint, how applications and business processes cross departments and lines

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The Automotive Supply Chain in the New Normal: Analysis of the Industry and its Supply Chain Opportunities
While change is never easy, continuing with an outdated process does not help companies to stay competitive. Learn how transforming your S&OP process from a

forgotten crm scm kingdoms in the making   Read More...
Performance-Driven Learning: Putting the Horse Before the Cart to Lead Organizational Growth
In successful organizations today, putting the “horse before the cart” means performance must drive development goals and learning priorities—not the other way

forgotten crm scm kingdoms in the making   Read More...
Connect the Dots: Simplifying the Online Ad Business
Over the past few years, the online advertising space has become crowded and very complex, and more technologically driven middle-men have acquired increasingly

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i2 Technologies at the Front of the Supply Chain
i2 Technologies is the largest and fastest growing vendor of supply chain management software with $456 million in revenue over the last twelve months and a 48%

forgotten crm scm kingdoms in the making  Technologies at the Front of the Supply Chain i2 Technologies at the Front of the Supply Chain S. McVey - August 8th, 1999 Vendor Summary i2 Technologies is the largest and fastest growing vendor of supply chain management software with $456 million in revenue over the last twelve months and a 48% average growth rate over the last five years. For the second quarter of 1999, total revenues were $131.4 million, an increase of 57% over second quarter 1998 ($83.6 million). Net income in the second quarter Read More...
The Miracle in Detroit: Putting the ROI into ITIL
IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly acute for large multiphase

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It Isn't the Fall, It's the Sudden Stop
Skillful management of transitions is essential for IT professionals. It is not simple and it not recognized when it is done right, but when done wrong, the

forgotten crm scm kingdoms in the making   Read More...
Beyond the Basics: The Value of Integrated CRM
Customer relationship management (CRM) is more than just software or a set of processes--it's a business culture solidly focused on winning and keeping the

forgotten crm scm kingdoms in the making  the Basics: The Value of Integrated CRM Customer relationship management (CRM) is more than just software or a set of processes--it's a business culture solidly focused on winning and keeping the right customers. A good CRM solution builds value to your business. Learn about the value of an integrated CRM suite. Read More...

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