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Documents related to » form template service request


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

FORM TEMPLATE SERVICE REQUEST: features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence. Service Productization style= border-width:0px; />   comments powered by Disqus Related Topics:   Enterprise Resource Planning (ERP)
5/16/2005 12:00:00 AM

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

FORM TEMPLATE SERVICE REQUEST: assistant changed into digital form. In the unwired world of today, the immediacy of the Internet has transcended geographical boundaries. The physical becomes irrelevant. Activities taking place in Beijing that result in electronics for European markets are no more disruptive than the economic revolution that enabled creation of uniform products anywhere in the world. Of greater concern is the fact that the most intangible of corporate assets—customer satisfaction—is now being outsourced. In almost
11/2/2004

IFS Wins in Field Service Management » The TEC Blog
a pure cloud FSM platform that includes appointment scheduling and dispatch, call status, and some real-time optimization. The solution is seemingly great for high-volume, low task complexity field service applications, with its current focus on services for utilities. But, TOA is much narrower in its service lifecycle management (SLM) footprint, i.e., offering hardly anything in the areas of parts planning and inventory management. Along similar lines is ClickSoftware , although the vendor has some

FORM TEMPLATE SERVICE REQUEST: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts of the organization, provides the opportunity to rethink existing operational mechanisms.

FORM TEMPLATE SERVICE REQUEST: could significantly increase sales performance while enhancing existing service-led retention projects. The following outlines, in very simple terms, a generic structure of the way in which businesses are established when selling, and shows the possible impact of applying the practical aspects of a CRM solution into day-to-day working. The two scenarios consist of a renewal contract and new business. It becomes clear that there is very little significance in the team composition though numbers will vary
7/10/2003

The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of benefits to this model, there are also concerns preventing organizations from adopting it. All things considered, however, there is evidence that delivery of software as a service is a positive step to take.

FORM TEMPLATE SERVICE REQUEST: Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
11/14/2006 4:37:00 AM

Service Parts Planning for Maintenance Management » The TEC Blog
and warehouses and provides information not only about the spare part’s location, but also estimated time of arrival if the part is not in stock or if the equivalent part can be used to replace the one you need. • It gives you history and forecasting for inventory. You can define minimum and maximum stock quantities, which makes it easier for you to understand which part you need and when. This will allow you to have the parts without investing too much into dormant inventory • It makes collaborat

FORM TEMPLATE SERVICE REQUEST: Baxter, Clockwork Solutions, eam, Inventory, Logility, maintenance, mca solutions, Oracle, planning, SAP, service parts planning, servigistics, spare parts, Syncron, Valogix, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-07-2010

service-public.fr Case Study (français)
...

FORM TEMPLATE SERVICE REQUEST:   Search Analytics,   Information Management and Collaboration,   Search and Indexing Related Industries:   Public Administration and Defense Related Keywords:   AFS@Web,   service-public.fr,   Antidot Finder Suite,   AFS,   données,   intégration,   des listes d index,   moteur de recherche,   search engine,   Antidot,   solutions de navigation,   information,   indexing,   indexation Source: Antidot Learn more about Antidot Readers who downloaded this case study also read these
10/8/2013 4:19:00 PM

One Vendor’s Mission to Make Service Businesses Click – Part 3 » The TEC Blog
MEAP (Mobile Enterprise Application Platform). Thus, it is a business application platform that may work on top of the user’s choice of underlying mobile infrastructure (e.g. local database, synchronization, communication management, and device management). The suite currently supports both Microsoft’s and SAP Sybase ’s mobile infrastructure. Over the last 18 months or so, while there has been strong demand for ClickSoftware’s breadwinning optimized scheduling solution, the area of mobility

FORM TEMPLATE SERVICE REQUEST: aftermarket, call center, clickmobile, clickschedule, clicksoftware, CRM, customer satisfaction, customer service, eam, field service, gps, ibm maximo, microsoft dynamics, mobile computing, rostering, SAP, SCM, service level agreement, shift planning, sla, sybase, syclo, ventyx, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-02-2011

Reducing Operational Risk of IT Service in Finance
Reducing Operational Risk of IT Service in Finance. Browse Free IT Guides on Reducing Operational Risk of IT Service in Finance. An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New Capital Accord expected to become effective during 2006. Because of the dependence financial institutions have on IT services, the accord requires adequate provision to assure the availability of these services. Centauri Business Service Manager is presented as the solution: one that allows a CIO to assess current risk levels, measure ongoing risk and support a process of ongoing improvement to reduce this risk. Furthermore, Centauri provides the financial institution with a cost-effective balanced scorecard to improve decision-making.

FORM TEMPLATE SERVICE REQUEST: of recurring defects and form the basis of hypothesis testing. Because this data is collected in real-time, the speed with which practitioners can initiate improvement is greatly increased. This overcomes a common frustration with other Six Sigma tools that require data to be manually loaded into an external statistical analysis package. Basel II and Financial services providers (FSP) The impact of Basel II on FSPs is not insignificant, but will likely be greeted with a mixed reaction depending on the
10/3/2005 12:36:00 PM

It s the Aftermarket Service, Stupid! (Part I) » The TEC Blog
companies of all sizes transform their service supply chains into bottom-line business drivers, by reducing (excess and obsolete) inventory, lowering support costs and improving service levels to maximize customer satisfaction. These, in turn, often result with higher revenue and increased equipment availability. Outside the service parts planning & optimization market, the “MCA” name can be confused for a record label, museum of contemporary art, and whatnot, but the company’s brand recognition in

FORM TEMPLATE SERVICE REQUEST: aftermarket service, inventory optimization, mca solutions, mca spo, multi echelon inventory, pbl, performance based logistics, service level agreement, service planning & optimization, servigistics, sla, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
05-03-2008

MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings.

FORM TEMPLATE SERVICE REQUEST: Interoperability-Connectivity,   Switch,   Performance Measurement,   IP Telephony/Voice over IP (VoIP) Related Industries:   Internet Publishing and Broadcasting,   Telecommunications,   Internet Service Providers,   Web Search Portals,   and Data Processing Services,   Professional,   Scientific,   and Technical Services Source: MultiService Forum Learn more about MultiService Forum Readers who downloaded this white paper also read these popular documents! Best Practices for ERP
7/21/2006 3:02:00 PM


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