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Managing the Overflow of E-mails
Only effective e-mail management, together with records management and policies for employees on how to manage their e-mails, will help organizations deal with

formal complaint  60 percent have no formal policy governing its retention. Organizations need to rethink their strategies on e-mail management: currently, 31 percent of all organizations keep e-mails indefinitely, and preserve 26 percent of e-mails for less than 120 days, or establish a maximum storage on people's inboxes to limit the retention. The problem with this approach is that inadequate restrictions or improper methods can eventually harm the organization itself. For example, internal e-mails regarding lunch Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » formal complaint


Social Media and Customer Experience Feedback
Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen

formal complaint  need to establish a formal presence for your company in the global social network. This is easily done by setting up company accounts with key SM websites. We recommend that you start by creating a Facebook fan site and a Twitter account for your company. (Your Mindshare account manager can assist you in getting started with these, and later can help you evaluate which of the many other specialized sites would be most appropriate for you.) As you become more established in the SM world, people will know Read More...
Not Just Words: Enforce Your E-mail and Web Acceptable Usage Policies
Unmanaged employee use of e-mail and the Web can subject your organization to costly risks including litigation, regulatory investigations, and public

formal complaint  acceptable usage policies with formal employee education designed to inform users of email- and web- related risks and regulations, policies and procedures. At the conclusion of training, have all employees sign and date an acknowledgement form confirming that they have read the company's email and web policies, understand the rules, and agree to comply with acceptable usage policies or accept the consequences, up to and including termination. Email & Web Rule 4: Combine Policy with URL Blocks to Protect Read More...
Evaluating the Total Cost of Network Ownership
The upfront expenses of a network comprise only 19% of the total cost. The remaining 81% can sneak up on bank management, often unaware of some subtle TCO

formal complaint  support. Casual learning and formal training of technical staff are factors, in addition to end-user training performed by the IS staff. There are also cost factors associated with travel and purchasing time. Networks create and require extensive communications capabilities. These include remote access server fees, WAN costs allocated to the client/server systems, communication lines and device fees, and Internet service provider charges. All of these fees are included in budgeted costs. Indirect, Read More...
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

formal complaint  The time lag between formal feedback and information from informal Web channels is growing. Companies can draw more rapid insights from information on the Web covering their own and competitive products. And companies can adapt their inter- action strategies across touch points ' refining their approach while ensuring consistency. In particular, based on real-time feed- back from the Web, firms can quickly refine the knowledge databases used by all touch points. By fostering appropriate blogs, forums, Read More...
Application Erosion: Eating Away at Your Hard Earned Value
Application erosion starts the day you turn on any new system, and it continues constantly. To prevent it, you need a plan. If you suffer from it today, you

formal complaint  decides to have a formal training program for incoming users, the existing users train new users. Even with the best intent, the existing users teach only 70 to 80 percent of what they know. That means the first generation's 100 percent of knowledge goes to 70 to 80 percent for the second generation and 49 to 64 percent for the third generation. When people do not know how to fully use the system, they cannot generate the full value of that system. Of course the business changes. But in most companies, Read More...
Innovation Driver and BI Vendor QlikTech’s QlikView Is Now a TEC Certified BI Solution
We are pleased to announce that QlikTech’s QlikView, version 11, is now part of TEC’s certified business intelligence (BI) applications family of products, and

formal complaint  ) and delivered the formal product demonstration I’d requested. This demo let me do a trial of some features of QlikView that I was particularly interested in taking a closer look at, including more than 100 features and functionality sets. Please stay tuned for the full certification report. In the meantime, you can interactively review the QlikView Business Discovery Platform via TEC’s online evaluation tool TEC Advisor . If you have particular questions about QlikView’s BI solution offerings, Read More...
Infrastructure Technology Support for Education
Educational success depends on positive, productive relationships among teachers, students, parents, administrators, school boards, and the larger community

formal complaint  issues and needs. A formal deployment plan will help you deliver an environment consistent with those needs. Read More...
Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing

formal complaint  Steal Market Share by Increasing Customer Service! Most challenges your business encounters will be easier to deal with if you have loyal customers. Through continuous, real-time customer feedback, you'll be better positioned to provide the right solutions, differentiate your services, benchmark your performance, prioritize pressing issues, spot emerging trends, and more. Source : Mindshare Technologies Resources Related to Recession? Steal Market Share by Increasing Customer Service! : Read More...
NetSuite OpenAir Now TEC Certified PPM for PSA Solution
TEC is pleased to announce that NetSuite OpenAir is now TEC Certified for product portfolio management for professional services automation (PPM for PSA) under

formal complaint  and went through a formal comprehensive demonstration of OpenAir with TEC analysts. NetSuite is a leading provider of cloud professional services automation (PSA) solutions. Founded in 1998, NetSuite is headquartered in Silicon Valley, with offices throughout the United States, Canada, Europe, Asia, and Australia. NetSuite also provides enterprise-class cloud financial/ERP suites for mid-sized organizations and divisions of large enterprises. NetSuite’s solutions for professional services are used in Read More...
Tenrox: Certification Complete
This just in—Tenrox has joined the ranks of TEC Certified systems providing project portfolio management (PPM) functionality.See TEC’s Vendor Showcase for

formal complaint  ), and delivered the formal product demonstration I’d requested. This demo let me see how Tenrox supported about a hundred features/functionality sets I was particularly interested in taking a closer look at. Stay tuned for the full report. If you have particular questions, go ahead and ask in the comment section below. In the meantime, you can interactively review Tenrox functionality via TEC Advisor . Read More...
The Social Workplace: Using Social Networks to Boost Learning, Collaboration, and Success
Some of the best experts in the business are your long-time employees, top performers, and innovators. Unlock their expertise and the impact could be dramatic

formal complaint  Bottom-line Business Assets , Formal Talent Management System , Learning Management System , LMS , Collaboration Technology . How Plateau Talent Gateway TM turns the internal connections and expertise that already exist within organizations into tangible bottom-line business assets. Discover great trainers, subject matttter experts and mentors Some of the best experts in the business already work for you. They're your long-time employees, top performers and innovators. Unlock their expertise and the Read More...
Ultimus BPM Suite Now TEC Certified


formal complaint  ), and delivered the formal product demonstration I’d requested. This demo let me see how Ultimus supported about a hundred features and functionality sets I was particularly interested in taking a closer look at. Stay tuned for the full report. If you have particular questions, go ahead and leave a comment below. In the meantime, you can interactively review Ultimus BPM Suite via TEC Advisor . Read More...
Sustained Growth through Operational Excellence: Spotlight on Operations
Embarking on an operational excellence strategy should not be undertaken lightly. As with most company-wide initiatives, success requires planning, commitment

formal complaint  they have implemented a formal operational excellence strategy or are in the process of developing one. Another third say they have integrated the principles of operational excellence into other strategy and planning instruments. These different levels of experience with operational excellence shape executive opinions about its most important components and benefits. The more operational excellence experience they have, the more likely respondents are to rate end-to-end visibility as its most important el Read More...

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