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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

format of a request  the data (organization, summarization, formatting, etc.). Collaborative CRM - Those pieces of CRM software that interact directly with the customer. Typically refers to web components, like web conferencing, web forms handling, automated email handling, and unified message handling and intelligent message routing; web assistance tools such as Live Chat facilities, and Voice over IP (VoIP), and collaborative web browsing. For more details, see the Article CRM is Busting Out of It's Britches: Operational, Read More...

Reducing the Cost of Systems Operations
Disintermediation is the process of removing redundant intermediaries from a systems management infrastructure. Once vital to systems monitoring, proprietary

format of a request  in the Managed Object Format (MOF) . WMI is designed to provide effective management information in an enterprise environment. To further this goal, Microsoft has designed WMI to interact with other Microsoft management tools. Specifically, WMI can integrate with Active Directory and Active Directory Services Interfaces (ADSI) to increase the ability of WMI to manage objects over a network. A directory service is a component of an operating system that stores information on managed objects and provides Read More...
Linux and Open Source IT Services (Excel Format) RFI/RFP Template
OS and Application Services, Support Services, Consulting, Implementatation, and Reselling, Migration and Version Maintenance Services, Customization Services, Development Services, Security Servic...
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Documents related to » format of a request


Cloud Assets: A Guide for SMBs-Part 2
The advent of cloud computing has brought with it many considerations and challenges for organizations looking to implement cloud services, which may be

format of a request  sure to request which format can be obtained. Updates. Validate when updates will be implemented and their associated costs, if any. Some vendors may charge once a year, per update, or not at all for the duration of the contract. Service Level Agreement. This is the document that will prescribe the quality of delivery of the solution to your organization. This is defined in greater detail in the next section. All these points should be reflected in the final contract, with the understanding that the Read More...
Project Management Communication: Developing a Plan (Part 2 Of 3)
Frequently when project teams convene to discuss post-project reviews, project team members feel that if communication had been better, the project would have

format of a request  members. The type of information to post on the web site includes team members’ names, title, photo, and if possible, a brief bio. Other items to include are the scope of the project, the charter work breakdown schedule (charter WBS), and the various phases of the project life cycle, including deliverables, milestones, and responsible parties. Project templates, an organizational change management plan, frequently asked questions (FAQs), and quality assurance (QA) documents and schedule should also be Read More...
EAI - The 'Crazy Glue' of Business Applications
When companies create or change trading relationships or when they swap out business application systems, information systems professionals are required to

format of a request  applications (Adapters) transform data format, structure and content (Transformation Capabilities), move data among applications predictably and with assured content integrity (Transport), and create new transaction interconnections with assured process integrity (Workflow). With a full complement of Adapters, the appropriate set of Transformation Capabilities, versatile communications Transport and flexible Workflow capabilities, heterogeneous applications, platforms and network configurations cease to Read More...
Extending COBOL to SOA, Web Services, and Beyond: A Look at the Architecture with a Mainframe Perspective
In the rush to explore the “next big thing” in software technology, it’s easy to forget the huge investment you’ve already made in mainframe assets. These

format of a request   Read More...
It’s a Portal...AND It;s a Gateway
AOL has partnered with Gateway to develop a line of Internet-ready Linux desktop appliances based on the Netscape 6 browser.

format of a request  a Portal...AND It;s a Gateway It’s a Portal... AND It's a Gateway C. McNulty - May 12, 2000 Event Summary In April America Online [NYSE: AOL], the world's leading interactive services company, and Gateway [NYSE: GTW], the country's leading seller of consumer PCs by revenue, unveiled a groundbreaking family of specialized Internet appliances featuring Instant AOL that will deliver AOL's content, features, and services to consumers in every room of their homes. Advancing the AOL Anywhere strategy, Read More...
Forecasting Total Cost of Ownership for Initial Deployments of Server Blades
For organizations deploying many servers, total cost of ownership (TCO) analyses favor blade over rack-optimized systems. Blade server systems—reducing both

format of a request  Total Cost of Ownership for Initial Deployments of Server Blades For organizations deploying many servers, total cost of ownership (TCO) analyses favor blade over rack-optimized systems. Blade server systems—reducing both capital and operating expenses—exploit economies of scale when deploying servers in volume. Saving power, cooling, and space by more than 25 percent, the blade advantage is particularly relevant for servers working in conjunction with storage area networks (SANs). Read More...
Top 10 Reasons Why a Metals Company Should Move to a Packaged ERP Software Solution Today
Most metals companies are recognizing that it’s time to consider replacing their aging in-house developed information systems with a commercial enterprise

format of a request  their aging in-house developed information systems with a commercial enterprise resource planning (ERP) solution. There are many reasons why these companies should make the move to an industry-specific solution—the first being that the quality of their systems can be the limiting factor for growth in today’s competitive markets. Read More...
Q: Who Wants to Marry a Multi-Billionaire? A: Baan -- Foster Care for Its Orphans Needed As Well
Baan Co. interim chief executive Pierre Everaert said he could not rule out a takeover of the troubled Dutch business-management software group. We hereby

format of a request  of charge, use that information with other vendors. Should loyalty to Baan or an overwhelming sense of adventure prevail, make sure that you have the prerogative to change the source code and a team of skilled resources. New users currently evaluating Baan products are advised to exercise extreme caution in making any critical decision about future partnership with the company, due to its dire present situation and very uncertain future. This company is in a serious trouble. We suggest you evaluate the Read More...
Baan Seeking A New Foster Home -- A Déjà vu Or Not Quite? Part Three: Market Impact and User Recommendations
Baan's focus on discrete manufacturing has not been a close fit with Invensys' plant automation products that have been geared mostly to process industries. To

format of a request  ERP vendor (for more information, see ERP Belle poque Officially Ended With the Demise of Baan and SSA ). It would even be spooky to see Baan acquired by its former brother in arms', although SSA GT's current bullish posture might bode well for Baan's future, regardless who the buyer happens to be. What the Buyer Will Get However, Baan's suitor will still have work cut out for itself to regain the former Baan glory, since Baan, still has a lot of housekeeping to do given it admits that nearly 70% of its Read More...
Quote-to-order: A Newcomer Causes a Stir in the Market
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded by BigMachines, whereas some

format of a request  or Microsoft Word (.rtf) formats, and include cover letters, product descriptions for each line item, pictures, graphs, drawings, marketing collateral, and terms and conditions. All relevant proposal data is automatically populated back to the Salesforce Opportunity… [ensuring] up-to-date pipeline data and [eliminating] manual data re-entry. Quotes can be converted to orders with one click and submitted electronically to the business system via BigMachines Integration. According to Big Machines , more Read More...
What Makes a Good IT White Paper Good… and a Bad IT White Paper Very, Very Bad…
A white paper is a document or “brief” (and yes, perhaps unfortunately, I mean “brief” in the sense of something that informs rather than something that is

format of a request  in silent portable document format. There are already a number of helpful online sources and books devoted to white paper “how-tos” and “dos and don’ts.” Here, in a series of posts, I’ll provide summaries of the main points that can be found in a couple of helpful sources, including Stelzner’s “How to Write a White Paper: A White Paper on White Papers”, as well as his web sites http://www.stelzner.com/copy-whitepapers.html, http://www.writingwhitepapers.com/book/, and Read More...
A Delicate Dance of Supply & Demand, Part 1: A Primer on Dairy Industry Complexity
The dairy industry is grueling. For farmers, the past decade has been a roller coaster of soaring fuel and feed prices and plummeting dairy sales prices

format of a request  Delicate Dance of Supply & Demand, Part 1: A Primer on Dairy Industry Complexity The dairy industry is grueling. For farmers, the past decade has been a roller coaster of soaring fuel and feed prices and plummeting dairy sales prices, crushing many industry veterans. This white paper is intended to provide a baseline understanding of the historic and present-day challenges players in the industry face that are largely the product of governmental involvement and outside their individual control. Read More...
Configuration Guide: Managing Virtual Servers Using a Virtual Machine Manager and a Clustered File System
Virtual data centers must enable increased physical server use and central management of virtual machine infrastructure. A clustered file system, with a virtual

format of a request  Guide: Managing Virtual Servers Using a Virtual Machine Manager and a Clustered File System Virtual data centers must enable increased physical server use and central management of virtual machine infrastructure. A clustered file system, with a virtual machine manager (VMM), can add critical new management and migration capability to current virtual servers. Before installing and configuring VMM, find out the hardware and software required for migration and integration, and helpful Read More...

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