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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

format of acknowledgement others  support representative with comprehensive information to assist the customer. This information might include not just customer contact and account information but also a screenshot Web page that the customer last visited and a complete history of what this customer has been looking at on the Web site. For example, consider the scenario that Figure 3.1 shows-an insurance service center. What sort of reaction would this company get if, when the customer clicked help, a service rep were to come online via

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Linux and Open Source IT Services (Excel Format) RFI/RFP Template

OS and Application Services, Support Services, Consulting, Implementatation, and Reselling, Migration and Version Maintenance Services, Customization Services, Development Services, Security Services, License Support and Applicability, Training and Community Participation, High-Level Market Characteristics 

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Quick Response Manufacturing: ERP and Value Chain Acceleration


Whatever the reasons for pursuing a lead-time reduction strategy, time compression across all company processes is critical to growth, and in some cases means survival for today's manufacturers. Learn about the complementary nature of enterprise resource planning (ERP), value chain exceleration, and quick response manufacturing (QRM).

format of acknowledgement others  Response Manufacturing Resources , Information Quick Response Manufacturing , How quick response manufacturing , Applicability of lean manufacturing quick , Quick Response Manufacturing strategies , QRM strategies , Find Quick Response Manufacturing , Quick Response Manufacturing methods , practice quick response manufacturing , Use Quick Response Manufacturing , Use QRM , Used Quick Response Manufacturing , Rare Quick Response Manufacturing . Abstract Whatever the reasons for pursuing a lead-time Read More

GXS Acquires HAHT Commerce for More Synchronized Retail B2B Data Part One: Event Summary


GXS, a business to business e-commerce pioneer, announced its acquisition of channel management specialist HAHT Commerce. However, despite a good complementary fit, enlarged customer base, and improved cross-selling opportunity (especially to existing customers in the retail sector), some challenges will have to be overcome and a more detailed strategy will have to be fleshed out.

format of acknowledgement others  Trading Partners have been formatted with all of the technical information of their trading partners to get users up and running easily and quickly. While, unlike in the case of radio frequency identification (RFID), huge retailers have not yet issued a mandate or a deadline for using AS2; however, many manufacturers are expected to adopt AS2 primarily to satisfy their largest customers with cost savings being an extra bonus. Frequently used EDI documents, such as purchase orders (PO), acknowledgements, Read More

Understanding SOA, Web Services, BPM, BPEL, and More Part One: SOA, Web Services, and BPM


In the larger schema of things, SOA would espouse general, more abstract concepts of software reusability and encapsulation within certain boundaries (as to then provide access to that software via defined interfaces), Web services would then make these SOA concepts vendor-independent due to their use of generally accepted standards, while BPM and BPEL would be some of the engines making the whole system work.

format of acknowledgement others  data in an application format that is different from the one in which it is sent; Portability—the ability to share the data between different computers and OS environments; Load balancing and clustering—the ability to distribute processing among several devices so that no single device becomes overloaded; and Failover—the ability to transfer messaging functions to another server if one should fail during the data exchange. However, as these diverse tools for a facilitated creation of Web services Read More

The Seven Types of Power Problems


Many of the mysteries of equipment failure, downtime, software, and data corruption are the result of a problematic power supply. Compounding the problem is that there is no standardized way to describe power problems. Learn more about common power disturbances, what can cause them, and how to safeguard your critical equipment—all described in Institute of Electrical and Electronics Engineers (IEEE) standard terms.

format of acknowledgement others  is traveling in digital format (ones and zeros that are represented by a voltage, or lack of voltage), excess voltage above data operating levels can make the appearance of data that does not belong or the opposite. A classic example of noise created by inductance is when network cabling is run through a drop ceiling past fluorescent lighting. Fluorescent lighting produces significant EMI, which if in close proximity to network cabling can cause erroneous data. This can also commonly happen when network Read More

The Pain and Gain of Integrated EDI Part One: The Pain of Integrated EDI


The real action is in merging the influx of electronically transmitted data with existing information already being processed within the ERP system, and the ensuing challenge is to make sense of this constant flood of information arriving daily in the form of EDI or XML messages.

format of acknowledgement others  is transmitted in EDI format or XML is largely second to the rapid growth of electronic document and data exchange. For more information, see EDI versus XML—Working in Tandem Rather Than Competing? ACCPAC Exchange Offers Competition Possibly the fiercest competition to MBN might come from ACCPAC Exchange . It is the first EDI offering to integrate mid-market accounting applications with IBM Business Exchange Services (recently acquired by GXS). It is aimed at delivering affordable EDI transaction Read More

Point of Sale: To Stand Alone or Not?


When selecting a point of sale (POS) solution, users have a choice between stand-alone solutions and integrated solutions. They should first evaluate core and non-core components of POS systems, and assess the strengths and weaknesses of best-of-breed and integrated approaches.

format of acknowledgement others  weaknesses, according to the information technology (IT) infrastructure. Retailers that have an existing back-office system should evaluate whether it is better to replace their legacy system or to choose a best-of breed solution. For retailers that have neither a back-office system nor a legacy POS system, the question is, should they purchase a stand-alone POS system or not? In deciding between a POS system that is stand-alone, and one that is not, the organization must first understand what a POS Read More

The Role of Sales Training Requirements Definition and Requests for Proposals in the Success of Technology Companies


The first step in choosing an effectiveness service provider (ESP) that best meets your company's needs is to develop a requirements definition. When used as a request for proposal, the requirements definition can be a powerful evaluation and negotiation tool.

format of acknowledgement others  event approaches the total information technology (IT) cost for a typical midsize manufacturing company. In this example, from the chief financial officer's (CFO) perspective, sales training is a material income statement expense. Sales training is an investment, with the expected return being an increase in the average sales per sales representative. The goal of developing training requirements is to maximize the probability of achieving the expected return. What Is a Requirement ? When discussing a Read More

Dynamic Best Practices of Vulnerability Management


Vulnerability management, the discovery of vulnerabilities and assessment of the risk to the network, is a critical part of both the security and business landscape that any company’s security team needs to understand and implement for long-term success. But companies that rely totally on signature-based defenses can be helpless against many threats. Find out how to reduce risks by identifying and eliminating weaknesses.

format of acknowledgement others  Reveals Vulnerability Half-Life , Information Security Technical Report , Real World Vulnerability Data , Vulnerability Management , Laws of Vulnerabilities Research Methodology , Critical Vulnerabilities , Unveiled Laws of Vulnerabilities , Qualys Cto Presents Laws Vulnerabilities , Laws of Vulnerabilities Derived , Dynamic Best Practices Vulnerability Management , Laws of Vulnerabilities Report , Laws of Vulnerabilities Research , Vulnerability Management Explained , Half-Life of Vulnerabilities , Read More

The Dollars and Sense of Web Identity Management: How SaaS Cuts the High Costs of Web Access and SSO by 75 Percent


IT infrastructure software has a well-established track record for experiencing frequent cost overruns and missed deadlines. Expensive software and extensive customization are the key contributors to increasing identity management costs to four or five times more than the price of the initial identity software license. Learn how software as a service (SaaS) can reduce the cost and complexity of IT infrastructure.

format of acknowledgement others  Dollars and Sense of Web Identity Management: How SaaS Cuts the High Costs of Web Access and SSO by 75 Percent IT infrastructure software has a well-established track record for experiencing frequent cost overruns and missed deadlines. Expensive software and extensive customization are the key contributors to increasing identity management costs to four or five times more than the price of the initial identity software license. Learn how software as a service (SaaS) can reduce the cost and complexity Read More

The Case of A Boutique Vendor's Benefits of Focus - IRM Corporation


A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial terms to match the realities of its sole market – food manufacturers who sell to the foodservice and vending markets.

format of acknowledgement others  sources and trade marketing information. With this data, IRM aggregates manufacturer shipments with multiple distributor shipments by site to drive end-user/operator analysis, category management and purchase rebates based on actual purchase history. This information is presented to field sales with its flagship Sales Discovery System , which is business transaction analytical software. This system eliminates the need for paper-based sales reporting and resides on a portable field salesperson's notebook Read More

Justification of ERP Investments Part Two: The Intangible Effects of ERP


The intangible or non-financial benefits of an integrated enterprise resource planning (ERP) system can be viewed from several perspectives. For illustrative purposes, the discussion will focus on the benefits for accounting, product and process design, production, sales, and management information system MIS functions. From the overall company standpoint, ERP provides a framework for working effectively together and providing a consistent plan for action. Reprinted from Maximizing Your ERP System by Dr. Scott Hamilton.

format of acknowledgement others  production, sales, and management information system (MIS) functions. From the overall company standpoint, ERP provides a framework for working effectively together and providing a consistent plan for action. Each of the intangible effects could be quantified in terms of cost savings. Duplicate data maintenance, for example, requires personnel time in entering data (and possibly managerial time in determining which set of data should be used for decision making). Expediting efforts have a visible effect Read More

Best of Breed Versus Fully Integrated Software: The Pro's and Con's


After dealing with the over-hype of Y2K, companies have started to reconsider the best of breed as a viable solution to satisfy their software needs. This comes as a shock to the corporate systems culture when user communities were told that fully integrated software such as ERP, SCM, and EAM were the only way to meet their software needs. After developing a level playing field, this article examines the pro’s and con’s of one alternative over the other. Read on to see if you agree with the merits of the best of breed or fully integrated software approach to software selection.

format of acknowledgement others  subsequent project phases. The information technology (IT) department cannot support a major software implementation. Accordingly, for the purpose of our discussion it is assumed that the above factors and their associated effects will be sufficiently mitigated as to have no impact on the decision of whether to use a BoB or FIS approach. Clearly, there may be other factors. But most importantly, in real life it is critical to recognize if you do not have a level field and whether you can level it. Read More

Technology Evaluation Centers Mourns Loss of Chairman, Marcel Côté


It was with great sadness that TEC learned of the death of Marcel Côté, chairman of TEC’s board of directors.

format of acknowledgement others  Evaluation Centers Mourns Loss of Chairman, Marcel Côté Montreal, Canada (May 28, 2014) — Technology Evaluation Centers (TEC) was saddened to learn of the death of Marcel Côté, who died suddenly on Sunday, May 25, 2014. Marcel Côté was chairman of TEC’s board of directors, and had been a board member since 2003. Marcel took a special interest in TEC’s activities and development over the years and was always available to advise and assist management and employees alike.  He will be Read More

Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0


Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new products, services, and technologies entering the enterprise collaboration space.

format of acknowledgement others  2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0 Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new Read More