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The Forrester Wave: Midmarket Sales Force Automation
If you’re evaluating customer relationship management or sales force automation software, this Forrester report is a must-read. Featuring ratings on eight

forrester wave  Forrester Wave: Midmarket Sales Force Automation If you’re evaluating customer relationship management or sales force automation software, this Forrester report is a must-read. Featuring ratings on eight leading vendors based on over 150 criteria, the report is valued at over $795 (USD). Get your free copy from Maximizer Software, top-ranked in Forrester’s “current offerings” in areas such as product functionality breadth, setup, usability, integration, and cost. Read More...
Merchandising Systems
Merchandising systems are the enterprise back and front-office software solutions upon which the majority of retailers rely to manage and support their daily tasks. These systems typically record p...
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Documents related to » forrester wave


The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

forrester wave  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More...
CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond

forrester wave  smaller chunks. According to Forrester Research, for most companies, it's not a question of whether to CRM or not to CRM: Forrester says that 47% of all companies are considering CRM, and 37% are in the implementation phase. Get in the ballgame, but play it one inning at a time. Read More...
The Forrester Wave: Business Performance Solutions, Q4 2009
Business performance management (BPM) is a set of processes, frameworks, and systems for planning, measuring, communicating, and monitoring business results. In

forrester wave  Forrester Wave: Business Performance Solutions, Q4 2009 Business performance management (BPM) is a set of processes, frameworks, and systems for planning, measuring, communicating, and monitoring business results. In July 2009, Forrester conducted evaluations of 10 business performance solutions (BPS) vendors: Board International, Clarity Systems, Host Analytics, IBM Cognos, Infor, Longview Solutions, Oracle, SAP, SAS Institute, and Tagetik. Find out what they learned. Read More...
The Forrester Wave: CRM Suites for Large Organizations, Q2 2010
In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software

forrester wave  Forrester Wave: CRM Suites for Large Organizations, Q2 2010 In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered. Read More...
Provia Proves Its Way To Success Part Two: Market Impact
From the moment an order is created, Provia Software’s ViaWare and ViaView suites aim at helping managers track orders in real time and make orders visible

forrester wave  Proves Its Way To Success Part Two: Market Impact Market Impact On February 5, Provia Software ( www.provia.com ), a somewhat tacit but quite steadfast privately-held provider of supply chain execution (SCE) software solutions aimed at catering for the entire order-to-delivery' collaborative process needs, announced that it has completed 2002 with over 80 client sites going live during the course of the year, which was also one of the company's most profitable years ever. The more than 80 client Read More...
The Total Economic Impact of IBM Tivoli Monitoring and IBM Tivoli Composite Application Manager
In September 2009, IBM Tivoli commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) of deploying

forrester wave  2009, IBM Tivoli commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) of deploying monitoring solutions from IBM Tivoli—the IBM Tivoli Monitoring (ITM) and IBM Tivoli Composite Application Manager (ITCAM) family of products. This paper provides a framework to evaluate the potential financial impact of those products on your organization. Read More...
Yahoo! Acquires Tumblr
Internet company Yahoo! has entered into an agreement to acquire the Tumblr social blogging service. According to the official press release:Per the agreement

forrester wave  Acquires Tumblr Internet company Yahoo! has entered into an agreement to acquire the Tumblr social blogging service.  According to the official press release : Per the agreement and our promise not to screw it up, Tumblr will be independently operated as a separate business. David Karp will remain CEO. The product, service and brand will continue to be defined and developed separately with the same Tumblr irreverence, wit, and commitment to empower creators.  Or, in other words, Tumblr can go on Read More...
Rich Internet Applications (RIA): Opportunities and Challenges for Enterprises
Rich Internet applications (RIAs) represent the next wave in the evolution of web applications, as they promise the richness, interactivity, and usability

forrester wave  profitability. A report by Forrester Research6 highlights the ability of RIA-based checkout solution to convert visitors to shoppers, 50% more often than the traditional HTML checkout process. Traditional checkout solutions have the following flaws: Shipping costs do not appear until the end of the shopping experience The order total does not appear as each item is added; it appears only at the end No wish list that can be used after the shopping cart is full leads to abandonment No common display Read More...
Autodesk Jumps on the Browser-based 3D Design Bandwagon
Autodesk is executing well along its main messages: cloud offerings are doing well, there is ongoing expansion in manufacturing, and the complete suite offering

forrester wave  Jumps on the Browser-based 3D Design Bandwagon On the eve of the Autodesk University 2013 conference, Autodesk is executing well along its main messages: cloud offerings are doing well, there is ongoing expansion in manufacturing , and the complete suite offering is working. The vendor recently announced that its customers will now be able to access Autodesk design tools via a Web browser . These tools include Autodesk Inventor, Autodesk Revit, Autodesk Maya , and Autodesk 3ds Max . Autodesk Read More...
A How-to Guide for a Radio Frequency Identification Site Survey
As organizations prepare for a radio frequency identification (RFID) implementation, they often don't understand the preliminary work necessary to begin the

forrester wave  How-to Guide for a Radio Frequency Identification Site Survey A best practice approach to a radio frequency identification (RFID) implementation suggests that, as a preparatory task, a site survey be completed beforehand. A site survey will identify issues and hurdles to an RFID implementation, and suggest helpful, industry-proven techniques to solve these problems. The equipment, connection procedures, and methodology, as well as a list of tips for completing a site survey, are explored in this second Read More...
Managing the Tidal Wave of Data
Despite the slowing economy, data growth continues due to the digitization of infrastructures, the need to keep more copies of data for longer periods, and the

forrester wave  the Tidal Wave of Data Despite the slowing economy, data growth continues due to the digitization of infrastructures, the need to keep more copies of data for longer periods, and the rapid increase in distributed data sources. This data growth creates a wide range of management challenges. Discover solutions that can help your company maximize its storage environment and reduce costs while improving service and managing risks. Read More...
The Seven Types of Power Problems
Many of the mysteries of equipment failure, downtime, software, and data corruption are the result of a problematic power supply. Compounding the problem is

forrester wave  Seven Types of Power Problems The Seven Types of Power Problems If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. In today's always on, always available world where businesses can't stop and downtime is measured in dollars, American Power Conversion (APC) provides protection against some of the leading causes of downtime, data loss and hardware damage: power problems and temperature. Source : APC Resources Related to The Seven Types Read More...

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