Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, and enterprise contract management solutions, and was recently acquired by IBM. TEC principal analyst P.J. Jakovljevic takes a close-up look at the functionality—and at telecom expense management (TEM) in particular—that makes Emptoris solutions a success among Forbes Global 2000 companies.
four categories palm
simplified standard plans with four wireless telecom vendors (using a single and simple order process for all vendors). The new help desk includes its own ticketing and survey infrastructure and is a single point of contact for the full spectrum of support (from initial order to contract termination). Key newly instituted monitoring tools start with the audit report, which identifies underused assets, incorrect plans, erroneous charges, and charges that are not compliant with the contract terms. The