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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 franchise interest letter


Geac Hopes To See System21 Shine Again Like 'Aurora' Part 3: Challenges and User Recommendations
One is only to hope that the Geac’s renewed interest in alliances and acquisition will be to the point of effectively enhancing prosperous product lines as

franchise interest letter  Hopes To See System21 Shine Again Like 'Aurora' Part 3: Challenges and User Recommendations Geac Hopes To See System21 Shine Again Like 'Aurora' Part 3: Challenges and User Recommendations P.J. Jakovljevic - September 18, 2002 Event Summary Lately, Geac Computer Corporation Limited (TSX: GAC), a large and until recently struggling Canadian supplier of enterprise management software, has indicated it might have finally gotten its ducks in the row not only has it posted a few stable and profitable

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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ECM vs. EIM


The IT industry is constructed of three-letter acronyms (TLAs). However, the total number of possible three-letter abbreviations using the 26 letters of the alphabet is only 17,576. This explains the stars-wearing-the-same-dress types of incidents in the IT world. When Sherry Fox discussed ECM and EIM, the acronyms represented enterprise compensation management and enterprise incentive management

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iCIMS Acquires Jobmagic, Provider of Innovative Social Recruiting Solutions


A new acquisition that might interest HR organizations was announced yesterday. Jobmagic, a provider of advanced social media applications was acquired by the talent acquisition software vendor iCIMS. As a result, iCIMS Talent Platform will offer its users the option to promote job openings on well-known social media sites, such as Facebook, Twitter,  and LinkedIn.

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Learning Management Systems: Development Strategies for the Next Generation


Stand-alone learning management systems (LMS) often lack scalability, reliability, and secure access—and the interfaces to offer these features. But new development strategies, standards, and tools can move LMS into the “next generation.” If you’re an independent software vendor (ISV), an engineer of educational software products, or the chief learning officer of a corporate university, this info will interest you.

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Vertical industry brief, Pharmaceutical and healthcare


The pharmaceutical industry is highly competitive, regulated, and in a permanent state of change. Customers demand instant attention, while suppliers require comprehensive leading edge services with regard to their products. Regulatory authorities require that the industry keep up to date with regulations, following them to the letter. Competitors are always inventing new ways to gain market share, while e-business presents new opportunities and challenges. All the while the pressure to reduce prices and to shorten order cycles is high. Pharmaceutical wholesalers comprise the lifeline within the pharmaceutical industry, providing continuity of supply and facilities for storage. They also offer a range of supporting services, such as information technology systems and product withdrawal notifications, which form an essential part of the total healthcare package. These companies and institutions all operate in an environment where speed and efficiency may mean the difference between life and death. However, the industry has a number of specific requirements that are critical for achieving success in the distribution sector.

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Interview with Jeff Bates of SourceForge.net, Slashdot, and the OSTG


Jeff Bates's experience in developing and managing SourceForge.net and Slashdot communities sheds light on encouraging the interest of participants in the open source community. He discusses important technology considerations toward aiding distributed software development efforts.

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100 Million Reasons To Be An ASP


Interpath received $100 million equity investment in spin-off deal between Bain Capital and CP&L — Bain Capital and Carolina Power & Light each invest $50 million; Bain takes ownership and CP&L retains minority stake in the full-service ASP

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A Manufacturing Imperative: Enterprise SOA


In the past, full efficiency was almost impossible for most manufacturing sites thanks to lack of integration between plant systems and business systems. But that’s changing now, with the advent of enterprise service-oriented architecture (SOA). SOA allows you to change and improve your processes without expensive IT integration projects. Learn about the business opportunities SOA can create for you.

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GXS Acquires HAHT Commerce for More Synchronized Retail B2B Data Part Three: Market Impact


There is renewed interest to provide GXS' trading services from other surviving Internet exchange providers to leverage GXS' huge expertise and investment in a global infrastructure to provide its trading services. In particular, GXS could cater for integration between the exchange and the enterprise systems of the members, including diverse back-office and front-office systems, and for processing and routing of transactions between participants.

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Case Study: CRM Solution’s Superior Workflows and Multitenancy Create Stronger Customer Service


The Linc Group, provider of infrastructure and technical services, knows that client prospecting and retention are key to long-term success. To optimize the success of company and franchise offices, the company implemented customer relationship management (CRM) software from Microsoft Dynamics, recently upgrading to version 3.0 for enhanced workflow features. Learn more about how the company benefits from the solution.

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Customer Relationship Management (CRM)


Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

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