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17 Rules of the Road for Customer Relationship Management
Customer relationship management (CRM) is more than a product@it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the

free access customer database  as well as a cost-free, seamless way to add features and capabilities whenever you need them. So don't settle for anything less than a comprehensive solution that delivers on the true promise of CRM: Marketing campaign management Sales force automation Customer care Contact management Task management / scheduling 9. Speed ROI through back-office integration. One area many companies overlook when evaluating CRM solutions is the fact that accounts payable and accounts receivable data are an integral part Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » free access customer database


IBM Announces the Release of DB2 Universal Database Version 7
IBM (NYSE: IBM) has announced the release of DB2 Universal Database Version 7, with a new pricing structure for application service providers (ASPs), support

free access customer database  willing to give IBM free access to their firewall for software license monitoring. The beta release is available for download from IBM. Pricing will not be announced until product availability. The product is expected in general availability on a variety of platforms in the first half of 2000. User Recommendations Customers evaluating relational database management systems, particularly as a back-end for web-commerce and business-to-business (B2B) transactions, should definitely include IBM DB2 Universal Read More
Best Practices for a Data Warehouse on Oracle Database 11g
Companies are recognizing the value of an enterprise data warehouse (EDW) that provides a single 360-degree view of the business. But to ensure that your EDW

free access customer database  there is not enough free space in the shared pool to allocate the buffers the parallel server will fail to start. In order to size your shared pool appropriately you should use the following formulas to calculate the additional overhead parallel servers will put on the shared pool. If you are running on a single SMP machine or you are doing inter-node parallel operations Memory = #Of Users * DOP * (4 + 2 * DOP)*parallel_execution_message_size The expression (4+2*DOP) in the equation comes from the number Read More
Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

free access customer database  knowledge management technology with free enterprise collaboration apps (see here ). With this product, Moxie bridges the gap between knowledge workers and contact center professionals by giving enterprises the ability to tap into the collective knowledge of their employees to enhance customer service—providing the right answers to customers, faster (see figures 2 and 3). In the next 12–18 months, Moxie will focus on growing the adoption of this technology.   Figure 2 Moxie Software also owns a Read More
Developing a Universal Approach to Cleansing Customer and Product Data
Data quality has always been an important issue for companies, and today it’s even more so. But are you up-to-date on current industry problems concerning data

free access customer database  and so forth Handles free-form text up to 8,000 characters in size and parses it into appropriate structured data fields User-defined dictionaries can be populated interactively using the project architect, or can be bulk loaded from an XML file. The bulk load capability is useful for loading industry standard product codes and classifications, weights and measures tables, international language translation tables, and data classifications identified using BusinessObjects Data Insight XI. Product Data An Read More
A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

free access customer database  Product Note: Attensity and the Voice of the Customer About Attensity Attensity , an organization with more than 10 years of experience in the customer intelligence market, provides solutions for analysis of unstructured data and offers a new breed of Customer Experience Management (CEM) solutions. The company is headquartered in Palo Alto, California, with offices throughout the United States, Germany, and the United Kingdom. As customer conversations can be used to enhance an organization’s products Read More
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

free access customer database  can help the organization free up additional capacity to work on customer-driven orders once the company is no longer simply building to forecasted demand. As an example, Kaydon Corporation, a US-based designer and manufacturer of proprietary, custom- engineered products such as filters, bearings, rings, and seals, was looking to grow its business and strengthen its operational excellence by focusing on strategic initiatives in manufacturing efficiencies and process improvement. Both lean manufacturing Read More
How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information

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Risks and Rewards of Customer-Focused Partnerships: Economist Report
In customer-focused partnerships in a global market, an economist intelligence unit survey report of 516 executives, you'll be introduced to the c...

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Your 360-degree View of the Customer: Keep the Customer in View
Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the

free access customer database   Read More
10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience
Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer

free access customer database  self-service, customer experience, customer service, customer engagement, intelligent virtual assistants, customer service avatars, intelligent virtual assistants Read More
How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

free access customer database  internal data—data that is free from bias and that gives a realistic metric on customer satisfaction. Why Should We Measure Customer Satisfaction with Internal Data? Consider the following three scenarios: The customer is pragmatic and not swayed by influences like the recency factor and the one-incident factor, prejudices of any kind, poor judgment, or personal stake. This customer keeps meticulous records of the project execution and is expert at data analysis. While it may be rare to have such a Read More
HP Announces Customer Engagement as a Service
HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer

free access customer database   Read More
Lowering Your IT Costs with Oracle Database 11g Release 2
New versions of database software and operating systems (OSs) come out regularly. In the past, upgrading the database and OS for individual environments has

free access customer database  Oracle Database 11g,Oracle Database 11g Release 2,lowering IT costs,private cloud,Oracle Real Application Clusters Read More
Improve Profitability with Customer Intelligence
The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually seamless front-to-back-of...

free access customer database  improve profitability customer intelligence,improve,profitability,customer,intelligence,profitability customer intelligence,improve customer intelligence,improve profitability intelligence,improve profitability customer. Read More

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