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Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

free consumer service training online  quote is from the free online encyclopedia Wikepedia, a resource that is used and read not only by technical IT staff, but by everybody, including business clients: “SOA can help businesses respond more quickly and cost-effectively to the changing market conditions…It also makes interconnection of existing IT assets trivial.” Although current hype is mostly about its promise, SOA will deliver several real benefits to both IT and business when done right. It will lead to a simplified architecture Read More

Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » free consumer service training online


WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami
Ready for another Internet Tsunami? Broadband and Wireless ubiquitous infrastructures are coming into place at a rapid rate. Digital Business Service Providers

free consumer service training online  SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami E. Robins - March 13th, 2000 Event Summary In October 1999, MCI WorldCom (NASDAQ- WCOM ) and Sprint (NYSE - FON, FON PR, FON PRA, FXN, PCS) announced a merger agreement that will bring together two giant telecommunications companies with complementary capabilities. SPRINT offers wireless PCS networking while MCI WorldCom has an expanding Read More
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

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Internet-based Phone Service for Small to Midsize Companies
Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of

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Are You Ready for the Project Economy?
The multitude of messages and media in this interactive age contributes to a fragmented consumer goods market. Shorter product life cycles, mass product

free consumer service training online  must allow for a free flow of data across organizational boundaries. Shortening product lifecycles Global media brings new product information to market more quickly, and manufacturers struggle to keep up. To adapt, manufacturers are “re-badging” the products of other manufacturers, taking advantage of others’ core competencies instead of trying to gear up for new products at the breakneck speed of 21st century business. Or a manufacturer might outsource product development, design and other core Read More
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

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Companies Worldwide Embrace New Methods of Enterprise Software Training
In order to analyze today's usage, trends, and requirements in the area of enterprise software training, SAP commissioned a study to analyze this dedicated

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Professional Service Strategies that Win: Executive View of the Cloud
This report focuses on how cloud infrastructures are being used by sales and marketing, finance, and operations in professional service organizations (PSOs). It

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Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

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Duty of Care Online
Useful reading for any online business, this white paper offers helpful hints for establishing comprehensive duty of care procedures. When setting up an online

free consumer service training online   Read More
Epicor for Service Enterprises
Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every

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Intuit QuickBooks Online Going Mobile
As part of its ongoing quest for innovation, Intuit recently announced that QuickBooks Online is now available for mobile devices. QuickBooks Online for iPad

free consumer service training online  can sign-up through a free app and immediately start sending invoices as transactions are made (versus waiting to get back to the office to prepare an invoice and hit send). Existing users can invoice, capture notes and photos, browse customer history, and manage finances on the go. Intuit sees this latest offering as a natural extension to QuickBooks, one that should delight current users as well as expose small businesses to QuickBooks through the Intuit App Center . For more traditional accountants Read More
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

free consumer service training online  industry watch, crm, customer service, salesforce.com, service cloud, cx, customer experience, salesforce1, mobile, mobile app, mobile chat, Salesforce1 Service SOS, in-app support Read More
Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

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Exact Offers Exact Online JobBOSS, Cloud ERP for SMBs
Exact, a provider of software solutions for small and medium-sized businesses (SMBs), introduced Exact Online JobBOSS. Exact Online JobBOSS has a different

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