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The 'Joy' Of Enterprise Systems Implementations Part 1: Inexorable Statistics
We take the liberty to expand further on the findings of a report, which was recently released by a renowned research organization, and which pinpoints

free customer satisfaction survey templates  The result was a free for all' finger pointing rage. What has generally not been known for sure though was the more exact percentage of failed implementations. Vendors and consultants, on one hand, would argue that these were mere individual cases out of thousands of implementations, and that the bad perception is mere a product of media's attention to only the bad news. On the other hand, many believed that the situation has even been worse than some may have thought as most of these problems typically Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » free customer satisfaction survey templates


Evaluating SaaS Solutions: A Checklist for Small and Midsized Enterprises
This paper from Saugatuck Technology discusses relevant criteria for evaluating SaaS solutions targeting small and midsize firms, and raises key questions that

free customer satisfaction survey templates  time. You should feel free to ask the SaaS provider to demonstrate a history of consistent sub-second response time, if your business depends upon it. You are outsourcing not only the application functionality, but also a piece of your data center. You need to ensure the SaaS provider will equal or excel your own data center's production quality. The SaaS provider's accountability for quality of service The Software and Information Industry Association (SIIA) has published recommendations on how SLAs Read More...
9 Critical Characteristics to Demand from Your Timesheet Vendor
If you’ve outgrown your paper-based timesheet system, or if you have multiple time collection systems, it gets hard to understand project costs, figure out what

free customer satisfaction survey templates  Employee Timesheet , Timesheet Free , Timesheet Automation , Timesheet Module , Generate Timesheets . #1 - The Most Common Mistake In Buying Timesheet Software Don’t fall for a deceptive demo. You have the power to demand that any vendor absolutely, completely prove beyond a shadow of a doubt that their solution will solve your company’s specific business problem. You deserve a detailed demonstration that uses your employee list, your customer list, your project list, your company’s logo and color Read More...
The 2007 Microsoft® Office System in Manufacturing
This white paper highlights the key challenges facing the manufacturing industry, and discusses how the 2007 Microsoft® Office system can help maximize employee

free customer satisfaction survey templates  Downloads , Microsoft Office Free Trial , Microsoft Office Find , 2007 Microsoft Office Suites , Microsoft Office Labs , Microsoft Office Web , Microsoft Office Live , Technical Preview Office , Microsoft Office 2010 Web , Microsoft Office 2008 Update , Releasing Microsoft Office , Description of Microsoft Office , Web Hosting Microsoft Office , Microsoft Unleashed , Microsoft Office Standard , Microsoft Office File , Microsoft Office Desktop , Microsoft Office System , Operating Office Desktop , Read More...
Intuitive Manufacturing Systems Shows Maturity in Adolescent Age Part One: Company Overview
Having reached its first decade of existence, Intuitive Manufacturing Systems, a stealth mid-market ERP provider, has long taken the plunge of rewriting its

free customer satisfaction survey templates  and a development environment free from the burdens of supporting unwieldy sets of legacy systems and technologies; nonetheless, the company is founded on a solid foundation with many of its staff having thirty years or so of experience in manufacturing systems. Intuitive's first product, MRP9000 (renamed into Intuitive ERP in June 2000), was built around the concept that the software should support standard business practices and that the underlying technology should be flexible and affordable. Hence, Read More...
2012 Business Data Loss Survey results
This report on the Cibecs and IDG Connect 2012 business data loss survey uncovers the latest statistics and trends around enterprise data protection. Download

free customer satisfaction survey templates  data protection,data backup,2012 data statistics,data loss,business data backup Read More...
How to Achieve a Great--and Profitable--Customer Experience
Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

free customer satisfaction survey templates  to Achieve a Great--and Profitable--Customer Experience The rules of the game have changed. Companies used to compete on product quality; today it‘s all about the customer experience. How does your company stack up? Learn how to deliver superior customer service in How to Achieve a Great—and Profitable—Customer Experience . You'll discover what it takes to have customers who spend more pay higher rates remain loyal to your company champion your brand to friends, peers, and business associates Find Read More...
Customer Relationship Malpractice
Although malpractice is usually a term used in medicine, its definition (“any instance of improper professional conduct”) shows that the term can be used in any

free customer satisfaction survey templates  Relationship Malpractice Although malpractice is usually a term used in medicine, its definition (“ any instance of improper professional conduct ”) shows that the term can be used in any profession. In my opinion, malpractice can also be found in customer relationship management (CRM).  It can result in financial damage (lost sales, penalties for not delivering on time, etc.) or loss of confidence, which can jeopardize the relationships between companies and their customers. Here’s an Read More...
Customer Experience Management: Accelerating Business Performance
Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship management (CRM) projects focus

free customer satisfaction survey templates  Experience Management: Accelerating Business Performance Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship management (CRM) projects focus on customer relationships but fail to address customer experience as a loyalty driver. In part two of a two-part series, learn about best practices recommended by customer experience management (CEM) experts, and how they can help you improve long-term loyalty. Read More...
A Modern Approach to Improving Customer Support
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support

free customer satisfaction survey templates  Modern Approach to Improving Customer Support As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how. Read More...
Case Study: Survey Applications
A global marketing information firm was conducting paper- and telephone-based employee exit surveys. However, its manual process was time-consuming and costly

free customer satisfaction survey templates   Read More...
Voice of the Customer Analytics
Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of

free customer satisfaction survey templates  of the Customer Analytics Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer Read More...
Customer Relationship Management (CRM)
When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However

free customer satisfaction survey templates  Relationship Management (CRM) When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and informati Read More...

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