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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 free customer service evaluation test


17 Rules of the Road for Customer Relationship Management
Customer relationship management (CRM) is more than a product@it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the

free customer service evaluation test  as well as a cost-free, seamless way to add features and capabilities whenever you need them. So don't settle for anything less than a comprehensive solution that delivers on the true promise of CRM: Marketing campaign management Sales force automation Customer care Contact management Task management / scheduling 9. Speed ROI through back-office integration. One area many companies overlook when evaluating CRM solutions is the fact that accounts payable and accounts receivable data are an integral part

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Software Test Tools Software Evaluation Report

Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gathering requirements to supporting the live system. Some vendors concentrate on a single part of that life cycle. The software test tools Software Evaluation Report provides functional criteria you might expect from a testing tool, the infrastructure that supports the tool, and an idea of the market position of the vendor. 

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Product Note: Aras Innovator


Aras Innovator is the only enterprise open source solution available on the PLM market. This product note analyzes the strengths and challenges that the solution has and makes recommendations to both the vendor and potential users.

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How the Small Become Mighty


Although small to midsized manufacturers employ more than half of all workers in the US, today’s demand-driven, global economy is challenging them to operate with the same agility as their larger counterparts. To stay competitive, it is essential that these manufacturers implement enterprise resource planning (ERP) technology. With the right ERP system, they can become mighty and thrive in the face of bigger competition.

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Virtual Interview Software: Under the Hood with InterviewIQ


A phone interview is one of the most effective ways of assessing an applicant’s communication skills early in the hiring process. It’s often better than the in-person interview because the candidate tends to be more at ease than with a face-to-face interview. However, phone interviews can be time-consuming and costly for the hiring company. US-based virtual interviewing software

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Lawson


Lawson Software (Nasdaq: LWSN) provides software and service solutions to 4,000 customers in manufacturing, distribution, maintenance, and service sector industries across 40 countries. Lawson’s solutions include enterprise performance management, supply chain management (SCM), enterprise resource planning (ERP), customer relationship management (CRM), manufacturing resource planning (MRP), and enterprise asset management (EAM). Headquartered in St. Paul, Minnesota (US), Lawson has forty offices worldwide. Lawson provides open, standards-based software solutions that fundamentally improve customers’ business performance. The open architecture of Lawson’s solutions gives customers superior quality, a low total cost of ownership and a path to a service-oriented architecture (SOA). Lawson’s technology platform--Lawson System Foundation 9--combines Lawson's newest technology with world-class middleware from IBM for a high-performance solution that delivers comprehensive security, scalability, and usability. It also preserves customers' choice of hardware platform while providing a foundation for next-generation Lawson applications designed for use within SOA environments. Lawson is building its next-generation applications using its Landmark technology environment, which dramatically reduces the amount of source code and produces virtually error-free, consistent Java code. This Java-based code delivers interoperability that protects and extends Lawson customers’ existing IT investments while ensuring compatibility with future applications and technologies. Lawson’s industry focus and flexible product design enables fast and easy deployment. The company’s expertise within its target markets allows its services teams to radically simplify the process of deploying Lawson applications. As a result, customers save time, effort, and expense in implementing, maintaining, and using Lawson applications. In addition, Lawson’s professional services organization provides industry-specific implementation advice focused on best practices and value delivery.

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Best-in-class Marketers Drive Enhanced Customer Loyalty


The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results.

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Ventyx Service Suite


The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the world – over 100,000 mobile technicians and their dispatchers use Service Suite every day. Their ongoing feedback has enabled Ventyx to develop the most comprehensive, intuitive solution with proven functionality to increase productivity and reduce costs: Forecasting enables transparent and accurate workforce planning and the balancing of work requirements Scheduling helps utilities to get the job done right with the right resources, the first time, by sequencing work for optimal efficiency. Dispatch automates routine orders and proactively responds to emergency situations in real time. Work Progress Monitoring provides real-time visibility into the progress of work so that field workforces and resources can be effectively managed.  

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Delivering Superior Customer Service through Multiple Channels


Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

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Is Your Current HR Service Delivery Model Working for You?


This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class HR service, and details the technology necessary to transform workforce service delivery.

By downloading this document, you agree to provide contact information and other data to select sponsors of this content.

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Service Performance Insight


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TEC Software Evaluation Campus Program


The TEC Software Evaluation Campus Program was designed to teach the software evaluation and selection techniques used by IT and business professionals. The TEC Software Evaluation Campus Program is based on TEC’s proven approach to software evaluation and selection and uses TEC’s powerful decision support system.

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