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Featured Documents related to » free customer service training


Customer Care & Billing RFP Templates
Customer Care & Billing RFP Templates
RFP templates for Customer Care & Billing help you establish your selection criteria faster, at lower risks and costs.


Customer Relationship Management (CRM) Evaluation Center
Customer Relationship Management (CRM) Evaluation Center
Define your software requirements for Customer Relationship Management (CRM), see how vendors measure up, and choose the best solution.


Customer Relationship Management (CRM) RFP Templates
Customer Relationship Management (CRM) RFP Templates
RFP templates for Customer Relationship Management (CRM) help you establish your selection criteria faster, at lower risks and costs.


Documents related to » free customer service training


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

FREE CUSTOMER SERVICE TRAINING: productize, professional, service, Epicor, tip, hint.
5/16/2005 12:00:00 AM

Smart Training Centers
Information workers routinely generate huge amounts of useful information in their documents. However, because this information is unstructured, it cannot be used by other applications. Smart documents tie an XML-based document definition together with a set of custom actions. Smart training centers can thus leverage XML-based documentation to expand information and minimize worker training costs.

FREE CUSTOMER SERVICE TRAINING:
4/19/2006 5:13:00 PM

The Importance of Software Training: Save Money While Improving Workplace Morale
The fun begins with The Importance of Software Training. “Computer rage” is inevitable and costs millions of dollars annually in lost payroll and productivity. Reducing computer rage means investing in employee education and software customization. Increased knowledge and improved software usability eases employee frustration when systems don’t behave as expected. Confident employees can solve issues quickly without disrupting the rest of the workplace, saving time and money.

FREE CUSTOMER SERVICE TRAINING:
7/21/2009 9:23:00 PM

Online Training Case Study
A large multibillion-dollar service company decided to implement e-learning tools from SyberWorks in order to overcome significant challenges in training its franchisees. In spite of the risks involved, implementing the learning management system (LMS) was a success. Find out how the training program was rolled out in one month—and how the company is integrating the technology in other ways.

FREE CUSTOMER SERVICE TRAINING:
9/17/2007 9:29:00 AM

Making SOP Training More Effective
Standard Operating Procedures (SOPs) are critical to efficient operations, quality control, and regulatory compliance. Yet many recent FDA violations have focused on firms’ failure to properly use SOPs. This paper reviews best practices for the life science industry for training on SOPs. Specifically, how the latest learning management technology has the potential to improve learner retention through automated assessments.

FREE CUSTOMER SERVICE TRAINING: sop, sops, sop compliance, life science, life science industry, sop definition, sop format, sop examples, sop template, sop example, what is sop, sop sample, sample sop, how to write an sop, how to write a sop, how to write sop, sop stands for, sop software, sop manual, sop writing, sop wiki, sop form, writing sops, sop document, writing an sop, sop samples, writing sop, sop procedure, examples of sop, sop formats, sop for sop, sop writing guidelines, writing a sop, sop format template, sop forms, sop on sops, sop procedures, sop manual template, sop for clinical trials, standard operating .
6/12/2012 3:02:00 PM

The Total Managed Service Provider (MSP)
Comprehensive management and protection of information can be achieved only when both data centers and end points are controlled by managed service providers (MSPs). MSPs must change their thinking and embrace end point management, ensuring IT availability, data security, and business continuity. See how MSPs with the right tools and services are well positioned to strengthen customer relationships and grow market share.

FREE CUSTOMER SERVICE TRAINING: IT Infrastructure, IT Management, IT Security, point of sale, Procurement, eCommerce.
1/25/2011 11:51:00 AM

Momentum Webcast: Customer Relationship Management: Secrets to CRM Success
Momentum Webcast: Customer Relationship Management: Secrets to CRM Success

FREE CUSTOMER SERVICE TRAINING:
8/15/2008 3:54:00 PM

Pegasystems Raises the (Social and Mobile) Customer Service Bar » The TEC Blog


FREE CUSTOMER SERVICE TRAINING: BPM, CRM, customer process manager, ERP, Mobile, pega, pega process extender, pegasystems, predictive analytics, social, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-03-2013

Customizing Agile for a Service Business
The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly billing are the norm. This case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development.

FREE CUSTOMER SERVICE TRAINING: agile, agile process, agile service.
10/25/2012 11:00:00 AM

The Quaker Oats Company: A CHAMPS Customer Profile
Quaker Oats has been an icon in Cedar Rapids, Iowa (US) since 1901. In 1979, Quaker sought a system for the storeroom function and purchasing department, and selected CHAMPS. In 1991, the company implemented the CHAMPS maintenance management functionality. Its internal team interfaced CHAMPS with the existing accounts payable system, for seamless data transfer between the maintenance and accounting departments.

FREE CUSTOMER SERVICE TRAINING:
11/6/2006 9:46:00 AM

NRF 2013 Highlights: Technology Driving Customer-centric Retail
Today's always-on mobile and digital lifestyle has put consumers in the driver's seat. Customers are more empowered than ever before, with immediate access to up-to-date pricing and deep product information and peer reviews thanks to the latest smartphones and Internet-enabled devices. See how this has impacted the retail industry and how retailers are responding to get customers to buy into their products. Get the highlights from NRF 2013.

FREE CUSTOMER SERVICE TRAINING: omni-channel marketing, mobile commerce, customer-centric retail, clienteling, National retail federation, NRF, NRF 2013, m-commerce, e-commerce, socialnomics.
2/12/2013 4:18:00 PM

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