Enterprise feedback management (EFM) is the process of systematically collecting, analyzing, consolidating, and using all sources of feedback to improve your company and your overall profitability. EFM includes not only aggregating feedback from multiple stakeholders, across multiple channels, but also getting real-time, actionable information to where it’s relevant in the company. Learn more about implementing EFM.
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or (3) call your toll-free number, or (4) write you a letter. Or, they could resort to complaining about you on the internet (social media, blog, etc.). In your organization can feedback collected from any of these methods currently be integrated with each other? Are you set up to capture feedback in ways that are most convenient for your customers, or most convenient for you? Is feedback immediately delivered to the appropriate employee in a simple, consolidated fashion? Or does it trickle in