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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » free examples of customer satisfaction surveys


Listen and Learn: Improving Operations by Using Customer Feedback
Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of

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Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

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Who Alleges The PRM Market Consolidation?
Many surveys have purported that there are twice as many manufacturers that cannot integrate their ordering systems with those of their partners and

free examples of customer satisfaction surveys  people, it can nonetheless free them up to do the quality relationship building. An undefined channel strategy, an unclear channel purpose and role definition, insufficient channel program support, and/or unrealistic expectations from the channel would be perfect examples of disastrously poor foundation practices onto which one should attempt to graft PRM software. Companies can generally chose a PRM system that is either a focused solution that addresses specific complex partner network needs or a Read More
Challenges of the Future: The Rebirth of Small Independent Retail in America
By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than

free examples of customer satisfaction surveys  relations campaigns, providing potential free exposure to independents that have a newsworthy and compelling story to tell. The conclusion is this: Marketing and communications programs can be made more efficient and effective than ever before. But one has to have the knowledge to do it. One also has to be willing to experiment. If you are doing the same things you did just a few years ago, you are missing some real new opportunities. Challenge area: marketing and advertising New solution thinking: Read More
Defining the Value of Customer Loyalty
What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path@many successfully, and

free examples of customer satisfaction surveys   Read More
Types of Video Conferencing
The use of video conferencing solutions has quickly become the standard of businesses with the highest distinction. Popularity of voice over internet protocol

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Infor’s Acquisition of PeopleAnswers Foregrounds Big Data Behavioral Analysis of Employees
Infor has announced the acquisition of PeopleAnswers, a company specializing in predictive talent analytics. PeopleAnswers’ application maps the behavioral DNA

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Delivering Superior Customer Value in Insurance
Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a

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ERP User Satisfaction Survey: Summary
In 2011, 1,923 participants from 17 countries responded to a survey on enterprise resource planning (ERP) user satsifaction. Download this summary report to

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WorkWise's eWarehouse provides Groschopp with added control of the entire life cycle of its inventory
Groschopp initially purchased TCM in 1994 and subsequently expanded its usage to over 40 TCM licensed users and 12 data collection users. Groschopp has

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11Ants Customer Response Analyzer
11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.

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Analysis of TeleCommunication Systems, Inc. Release of Menu Driven Wireless Web Capability For SMS
The advent of menu driven wireless web capabilities for SMS (Short Message Service) will allow carriers to offer their subscribers fully personalized web based

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Flexible Customer Data Integration Solution Adapts to Your Business Needs
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage, and customize customer-related data.

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