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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 free examples of customer service kpis


Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Vendors Harness Excel (and Office) to Win the Lower-end of Business Intelligence Market


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free examples of customer service kpis  are currently provided as free downloads for existing Microsoft Office customers, such as the Microsoft Office Excel Add-in for SQL Server Analysis Services . The Microsoft Office Tool for eXtensible Business Reporting Language (XBRL) is no longer available from Microsoft, although it is being embedded within certain ISV offerings. To refresh our memory, XBRL is an e xtensible markup language-based (XML) specification for publishing the financial information of an enterprise. The standardization of the Read More

Navigating Between Service Management Scylla & Charybdis - Part 3


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free examples of customer service kpis  receiving, they are usually free to switch to a new supplier without question. Gone are the days when the customer had no choice and was tied to just one supplier. Today’s customers have much freedom when deciding on their supplier of telecommunications, electricity, mobile, broadband, and cable or satellite services. Scheduled appointments. As analyzed in Part 1 , today’s service businesses give customers more choice – four, two and even one hour appointment windows are offered. Without Read More

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free examples of customer service kpis  can help the organization free up additional capacity to work on customer-driven orders once the company is no longer simply building to forecasted demand. As an example, Kaydon Corporation, a US-based designer and manufacturer of proprietary, custom- engineered products such as filters, bearings, rings, and seals, was looking to grow its business and strengthen its operational excellence by focusing on strategic initiatives in manufacturing efficiencies and process improvement. Both lean manufacturing Read More

IFS: Of Vertical Focus, and Customers’ Agility and Choice




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Selecting Field Service Management Software


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IFS Field Service Management


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Top Software for Service Companies


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free examples of customer service kpis  seconds, you can get free side-by-side software comparison reports. Choose from all the leading vendors—including Microsoft, SAP, Oracle, UNIT4, Sage, IBM, Pronto Software, MicroStrategy, Infor, Epicor, META4, NuView, OpenAir, NOW Solutions, NetSuite, Cézanne Software, PRELYTIS, QlikTech International, TARGIT, Cougar Mountain Software—and many more. For your own customized comparison reports, select a category below: ERP for Service Companies Professional Services Automation (PSA) Human Resource Read More

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