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Documents related to » free forms service employees


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

FREE FORMS SERVICE EMPLOYEES: direction is not risk free. However, many firms will find the results to be well worth the effort. About the Author: The author, Joel Radford, is the founding principal of JB Radford LLC, a management consulting firm advising top management of services and technology clients seeking practical solutions. ¹Marketing Services - Competing Through Quality; Berry and Parasuraman; 1991 ²David Maister offers a useful framework describing the professional services lifecycle in his 1993 book, Managing the
5/16/2005 12:00:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

FREE FORMS SERVICE EMPLOYEES:
8/3/2009 3:20:00 PM

How to (Ab)Use Your Employees as a Social Platform » The TEC Blog
shape of employees receiving free samples of a newly released product, as well as cash to host BBQ events (scheduled on Facebook) at which they would distribute the new product. Post-event social media conversations naturally revolved around the “that was fun” experience—as well as around feedback on the new product. While all this may sound very positive and beneficial in theory, there are quite a few big “buts” that need considering if you are attempting to marshal your forces for social

FREE FORMS SERVICE EMPLOYEES: Dell, Employee in social media, gap, Intel, PEPSI, social marketing, social media blunders, social media marketing, Social media policy, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-06-2012

Social Learning for Field Service Employees » The TEC Blog


FREE FORMS SERVICE EMPLOYEES: e learning, field service management, fsm, mobile workforce, remote workforce, social learning, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
24-06-2013

IT Service Management Metrics that Matter
Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling change. Find out how this simple and significant way to improve performance and processes can help you achieve your operational effectiveness and efficiency objectives.

FREE FORMS SERVICE EMPLOYEES:
3/4/2008 11:28:00 AM

Building Products Company Accommodates 70 Percent Revenue Boost, Adds Employees
Mulhaupt, a distributor of specialty building products, knew it needed dedicated software that would help track its numerous inventory items, as well as the financial aspects of the business. To do this, Mulhaupt’s implemented Microsoft Business Solutions–Navision. Since its deployment, the solution has helped boost business revenues by 70 percent, while increasing the employee base by only 10 percent.

FREE FORMS SERVICE EMPLOYEES:
8/28/2006 3:20:00 PM

Service Restoration: It’s Everybody’s Business
Has your organization truly embraced the message of the incident management process, as part of the practices recommended in the IT Infrastructure Library (ITIL)? If your efforts have centered on the service desk, then you may be missing out on a lot of what incident management in particular and ITIL in general can offer. Learn more about the core principles of ITIL, and how you can use them to improve service management.

FREE FORMS SERVICE EMPLOYEES:
10/15/2008 4:14:00 PM

How Your Employees May Be Exposing You to Legal Risks through Misuse of E-mail
Read this white paper to learn about the areas of potential legal liability and exposure that arise not only through the purely internal activities of your employees, but when inappropriate material makes its way into the corporate e-environment from the outside—and learn about the legal exposure that may arise when you permit employees to be exposed to spam containing pornographic or other inappropriate content.

FREE FORMS SERVICE EMPLOYEES:
10/10/2007 5:26:00 PM

Advice Regarding Exempt Employees’ Salaries And Discipline
Periodically the US Department of Labor (DOL) issues opinion letters which can be official rulings or interpretations regarding the Fair Labor Standards Act (FLSA). Recently, the DOL issued two letters regarding deducting damages from exempt employees’ salaries and requiring exempt employees to work a certain schedule or make up hours. But what do they mean for you as an employer?

FREE FORMS SERVICE EMPLOYEES:
3/8/2007 10:25:00 AM

Choosing the Right Service Provider through TEC Accreditation » The TEC Blog


FREE FORMS SERVICE EMPLOYEES: accreditation, service provider, service quality, software implementation, Software Industry Programs, Software Selection, TEC Accredited Vendor, var, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
17-01-2011

MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings.

FREE FORMS SERVICE EMPLOYEES:
7/21/2006 3:02:00 PM


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