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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

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Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » free knowledge base software


How to Access and Buy Business Management Software
For most companies, changing accounting software is a daunting challenge. Not only is transitioning the accounting function to a new software package tricky in

free knowledge base software  initial meetings are usually free with a view to gaining long-term business, it might be appropriate in some cases to engage the partner (on a chargeable basis) for a more detailed review. This has several advantages: first, it allows the partner to spend more time understanding the nuances of the business before making a product recommendation. Second, it allows both sides to evaluate each other in the context of a small consulting engagement, making the larger purchase and implementation investment Read More...
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

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The Seven Deadly Sins of Software Marketing
Huge amounts of money are spent on marketing collateral—you need to ensure that you get your money's worth. This article discusses seven common mistakes made

free knowledge base software  say in big letters Free HBO and in small letters Motel ? Of course not. Likewise, if your marketing material emphasizes effective formula management before you mention that you cater to the chemical industry, you may want to reverse the order. Sin #2. Swerving Off Course Too often we give up before the finish line is in sight. We become impatient if the results of a marketing campaign are not immediate. Here are some simple facts. Getting more than a 1 percent hit ratio for a marketing campaign is Read More...
Lawson Software Means Business With PSA and IPO
By acquiring a leading PSA vendor and deciding to go public, in addition to the new functional and technological enhancements to its flagship lawson.insight

free knowledge base software  Software Means Business With PSA and IPO Lawson Software Means Business With PSA and IPO P.J. Jakovljevic - July 31, 2001 Event Summary On June 29, Lawson Software , a provider of Internet-enabled business applications for service industries, announced that it had signed a definitive agreement to acquire Account4 , Inc ., a provider of Web-based Professional Services Automation (PSA) software. Through this acquisition, Lawson hopes to expand its software solution for professional service organization Read More...
Distribution in a Challenging Economy: Online (Software as a Service) versus Traditional Software
When considering major purchases, most people ask, “Why rent when you can buy?” But with IT systems, the reverse may be true. Software as a service (SaaS

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Application Software Services: Outsourcing, Applications Software Competitor Analysis Report
The outsourcing application software knowledge base criteria are appropriate for selecting outsource providers in the area of business software development. It

free knowledge base software  Software Services: Outsourcing, Applications Software Competitor Analysis Report The outsourcing application software knowledge base criteria are appropriate for selecting outsource providers in the area of business software development. It includes all activities performed by outsource providers including software development; software maintenance; software reengineering or rearchitecting; porting software to a new platform; and more. Read More...
Perfect Software
Located in Arcadia, California (US), Perfect Software has been supplying personal computer (PC) and Application System 400 (AS/400) custom accounting

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Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not

free knowledge base software  Process Improvement (EPI) Software: Customer and Software Vendor Collaboration Introduction So you have just completed implementing an enterprise resource planning (ERP) software package and you think you're set for the next five years—and I have a bridge in Brooklyn that I want to sell you. Once a year (or more frequently if you have really angered the software gods), the vendor issues a new release. With the new release come promises of new functionality, better performance, or incorporation Read More...
VDoc Software
A subsidiary of the Axemble Group, a holding company with extensive experience in the small to medium business (SMB) market, VDoc Software is an independent

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New Software Comparison Capabilities: Recruitment and Staffing Software
Over the past few months, we have built TEC’s Human Capital Management (HCM) Evaluation Center with a comprehensive set of features and functions, allowing our

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Busting the Myth of Commoditized Software Markets with the New TEC Focus Indicator
The new TEC Focus Indicator is a concrete way to start gauging the real functionality, competitive differentiators, and focus of enterprise software products

free knowledge base software  for yourself in our free, public Evaluation Centers . For every TEC-certified product for which you see a TEC FI, you can also review and evaluate the details of its functionality. Nothing is hidden, and the data is available for scrutiny. The TEC FI is unique. High-level information that you glean from the TEC FI is based on thousands of functional criteria about products from all areas of the market. Information from other comparison graphics usually address a select range of vendors with respect to a Read More...
Maximizer Software
Maximizer Software delivers easy-to-use and affordable customer relationship management (CRM) solutions to meet the needs of small to medium businesses (SMBs

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SOA Software
SOA Software, Inc.

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