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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 free knowledge base system


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Document Management System (DMS) Software Evaluation Report

Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates important information about the documents, to the documents (known as metadata). Most systems provide workflow engines to design and support document creation, publication, and usage. DMS solutions are often used by insurance and health care industries, government bodies, or other organizations processing high volumes of documents. 

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11 Criteria for Selecting the Best ERP System Replacement


An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision.

free knowledge base system  a rapid, effective and worry-free system replacement process. That methodology starts at your very first meeting with our sales representative and carries on through measurement of your results and return on investment. On the speed of implementation dimension, the best systems can now be typically implemented within six months and many inside of four months. For example, one manufacturer of fastening equipment, such as nail guns, simultaneously brought up 14 sites in just six months. Do not, however, be Read More

Stemming the Loss of Knowledge Capital: A Business Fix for Canadian Manufacturers


The clock is ticking for Canadian manufacturers to come up with a solution to the ongoing loss of knowledge capital. Natural employee attrition, such as departures or layoffs, inevitable retirement, and the brain drain are contributing to an exodus of knowledge. That’s why the best hope for Canadian manufacturers lies in introducing knowledge management strategies across the enterprise—before it’s too late.

free knowledge base system  Knowledge Management , Latest Free Knowledge Management Reports , Successful Knowledge Management , Captured Knowledge Management , Knowledge Management Strategies , Knowledge Management Strategy , Knowledge Management Tools , Knowledge Management that Works , Successful KM , Knowledge Management Solutions , Knowledge Management Repository , Knowledge Management Technologies . The clock is ticking for Canadian manufacturers to come up with a solution to the ongoing loss of knowledge capital. Their best Read More

10 Principles for Knowledge Management Success


Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of methodologies, but a practice or discipline that involves people, processes, and technology. If implemented correctly, a KM initiative can improve the productivity and efficiency of an entire organization. With these ten basic principles, your organization can learn how.

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Stemming the Loss of Knowledge Capital: A Business Fix for Manufacturers


The clock is ticking for manufacturers to come up with a solution to the ongoing loss of knowledge capital. Their best hope lies in introducing knowledge management strategies across the enterprise—before it’s too late.

free knowledge base system  HERE FOR YOUR OWN FREE CUSTOM PLM COMPARISON Read More

HR System for Banks, Financial Institutions


A multinational bank was looking for a fully integrated human resources (HR) solution to replace its legacy system. To find the right solution, the company turned to TEC for an extended evaluation and selection project.

Starting with a list of eight qualified solutions, TEC issued requests for information (RFIs) to each of the vendors. Based on the RFI responses, the bank was able to compare the eight solutions and develop a shortlist of the three most promising ones for in-depth evaluation.

TEC also helped the bank prepare scripts for formal demonstration session—a key component of the final selection process.



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6 Signs That You Need to Upgrade Your Business Phone System


In 6 Signs that You Need to Upgrade Your Business Phone System, you'll find 6 key questions to ask about your company's current phone system.

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One-system ERP Solutions




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Enterprise Intelligence Tools Tame Business Knowledge Glut


Skila, Inc. is applying advanced eKnowedge tools to the pharmaceutical, biotechnology, and medical device industries. It’s the kind of offering every knowledge worker wants to have.

free knowledge base system  Intelligence Tools Tame Business Knowledge Glut Enterprise Intelligence Tools Tame Business Knowledge Glut D. Geller - October 6, 2000 Event Summary Skila, Inc. wants to solve some of the problems of the Information Age. The biggest problem, after the glare on your screen, is that there's too much information to wade through. Industry studies claim that there are 2 million new pages of information made available on the Web every day, with more than 50,000 new websites becoming available each Read More

Mastering the Management System


This article from Harvard Business Review describes the design and implementation of a system for strategic planning, operational execution, and feedback and learning. It also presents a range of tools that managers can apply at the different stages, and options for integrating them in a system that links the management of strategy and operations.

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International ERP System




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OutStart TrainingEdge.com Learning Management System Certification Report


The OutStart product TrainingEdge.com is now TEC Certified for online evaluation of learning management systems in the Human Capital Management (HCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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How to Choose a CRM System


When it comes to customer relationship management (CRM), it’s important to understand all the benefits of an integrated CRM system before beginning your selection process. This guide is designed to help you build the business case for a CRM system, form an effective project team, ask the right questions, identify the challenges involved and much more.

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Baystate Health Selects Awarepoint Real-Time Location System (RTLS)


Awarepoint Corporation announced an agreement with Baystate Health to install the Awarepoint real-time location system (RTLS) at the first of the health system’s three hospitals. The initial deployment will occur at Baystate Medical Center. This deployment will cover 1.3 million square feet and track 3,000 assets. The installation at Baystate facilities will focus on tracking and managing assets.<

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How Much Should You Pay for Your Business Phone System?


Different buyers pay different prices for the same business phone system. While some buyers hesitate to negotiate the “special price” quoted to them, others leverage insider knowledge about the buying process to get a significantly better price for the same system. Our expert shares valuable phone system price negotiation techniques to empower you to get the best price on your business phone system equipment and service.

free knowledge base system  Much Should You Pay for Your Business Phone System? Different buyers pay different prices for the same business phone system. While some buyers hesitate to negotiate the “special price” quoted to them, others leverage insider knowledge about the buying process to get a significantly better price for the same system. Our expert shares valuable phone system price negotiation techniques to empower you to get the best price on your business phone system equipment and service. Read More