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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 free letters to previous customers


Quote-to-order: A Newcomer Causes a Stir in the Market
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded by BigMachines, whereas some

free letters to previous customers  and proposals, and send error-free orders to ERP systems or order entry personnel. As for Oracle, its multi-channel offerings allow organizations to manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. The same press release adds that [t]he integration of BigMachines with Siebel [Oracle] CRM On Demand allows users to populate quotes and orders directly with Siebel [Oracle] CRM cu

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Market Leaders of Global Trade Management


The strategic imperative to streamline the entire lifecycle of global trade has prompted JPMorgan and TradeBeam to acquire complementary companies. Logistics service providers also recognize that many customers want trade services, and are stepping up to the challenge.

free letters to previous customers  consider participation in the Free and Secure Trade Program (FAST), a joint US-Canada cross-border program under which pre-approved carriers, importers, and drivers can leverage expedited clearance into either country, transforming the compliance obligation into an opportunity to streamline the supply chain. Additionally, Vastera is a certified customs broker, and an approved software provider of the Customs Self Assessment Electronic Data Interchange (CSA EDI). Simpler Trade Procedures (SITPRO) certified Read More

Putting “Big Company” Strategies to Work for Small to Midsized Businesses


In today’s economy, small businesses’ primary differentiator is service. If systems are down, then customer service levels are down too, ultimately hurting the business and the bottom line. This can make giving up control over critical IT systems daunting. However, surveys show that 55 percent of large companies plan to increase their IT spending with external service providers. Find out what they know that you don’t.

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Ariba Network to Move to SAP HANA


In keeping with its strategy to move everything to the cloud—and to the in-memory SAP HANA platform—SAP recently announced plans to move the Ariba Network to HANA by the end of 2014.

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How to Find the Right ERP to Optimize Your Multi-site, Multi-national Operation


Download this white paper to learn about the challenges faced by multi-site and multi-national organizations--and what to look for in an enterprise resource planning (ERP) solution to address these issues.

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Data Mining with MicroStrategy: Using the BI Platform to Distribute Data Mining and Predictive Analytics to the Masses


Data mining and predictive analysis applications can help you make knowledge-driven decisions and improve efficiency. But the user adoption of these tools has been slow due to their lack of business intelligence (BI) functionality, proactive information distribution, robust security, and other necessities. Now there’s an integrated enterprise BI system that can deliver data mining and predictive analysis. Learn more.

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The Road to SAP HANA: A Choice of Paths to Take


SAP HANA is an innovative platform that is transforming data processing as we know it. But should your organization adopt this technology or postpone the decision and see how others have fared with it first? Read this paper and see what SAP HANA means for business processes and information technology (IT) operations, and how different kinds of enterprises can leverage different adoption strategies to capture the most value from it.

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GE Comes to Lunch. Want to Guess Who the Appetizer Will Be?


General Electric announced the effective slicing of its General Electric Information Services company into two new business units to focus on E-commerce. The company will leverage its existing trading network to become a major E-commerce provider. At the rate at which E-procurement in particular is moving, GE may have to bulk up seriously to make its mark.

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The “Case-by-case Syndrome”: How to Make Sure Your New Business Processes Don’t Lead to a Nasty Case of Exception Management


Have you ever shelved a business process because it was getting too complex? Or because you felt like you were dealing with an “exceptional” situation? According to TEC analyst Jorge García, you may be suffering from “case-by-case” syndrome—and it’s holding your business back. Read this article to find out why business processes are so important, and how to build them the right way.

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8 Questions to Ask to Successfully Negotiate a Phone System Deal


Learn how to get the right phone system for your company's requirements in 8 Questions to Ask to Successfully Negotiate a Phone System Deal.

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5 Ways to Improve Outbound Sales Performance: Best Practices to Increase Your Pipeline


There’s a quality-based prospecting approach that is gaining traction among sales professionals these days. It’s not about finding someone willing to listen to you; instead, it’s about finding someone who wants to collaborate with you. The goal becomes about developing relationships that can yield ongoing results. By applying the strategies in this paper, you can transform the dynamic of outbound sales.

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Accelerating Lead to Cash to Rekindle Profitable Growth New Economic Order Drives Need for Discipline and Integration


Solutions are now available to integrate the lead-to-cash process with the supply chain, back-office accounting, and more. The companies that succeed in the new order will make use of these new tools to creatively accelerate their lead-to-cash process. They will achieve the agility necessary to enhance the customer experience, trump the competition, and revitalize profitable growth. Find out how.

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Lynx to Donate Advanced Messaging to Linux Open-Source Community


Through the release of Lynx’s Messenger Technology code to the ‘Open-Source’ community they hope to gain a strong foothold in Linux messaging as the operating system gains in popularity.

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Leveraging IT and Electronic Discovery Technology to Meet the Expected Challenges Posed by Recent Changes to the Federal Rules of Civil Procedure


When it comes to electronic discovery, the process of producing digital information as part of a legal matter, ignorance is no longer bliss. An overarching requirement is the need for organizations, especially general counsel, to comprehend what information it has, and where. This insight can prove invaluable as parties negotiate conditions of discovery and prepare strategies in support of litigation.

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