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Deploying Customer Relationship Management Effectively: Beyond Implementation
A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has clearly evolved into

free online advanced customer service skills training  U.S. and Canada Toll Free 1-888-477-7989 White Paper A review of two critical components of a successful CRM deployment: Methodology and Training Date: July 2006 www.microsoft.com/crm About the Author Kate Dennington Ackerman served as Director of Marketing for GoldMine Software prior to its acquisition by Bendata, and during the merge of the two entities into the new corporate identity of FrontRange Solutions. After her time at GoldMine, Ackerman founded Green Tea Consulting and continued providing Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » free online advanced customer service skills training


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

free online advanced customer service skills training  Dynamic Contact Center | Free Contact Center | Info Contact Center | Integrated Contact Center | Intelligent Contact Center | Interactive Contact Center | New Contact Center | Offshore Contact Center | Open Source Contact Center | Outbound Contact Center | Outsource Contact Center | Partner Contact Center | Real Time Contact Center | Stream Contact Center | Virtual Contact Center | Web Contact Center | CRM Contact Centers | CRM Contact Center Application | CRM Contact Center Attrition | CRM Contact Read More...
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

free online advanced customer service skills training  Candid Conversation with a Field Service Workforce Management Leader TEC’s recent series of tutorial articles—“ Navigating Between Service Management Scylla & Charybdis ” and “ The Magic Behind Planning and Executing (Optimal) Service Supply Chains ”—have drawn solid interest and valuable feedback, both publicly and privately. The series on general workforce management (WFM) systems (i.e., not necessarily only in field service), entitled “ Integrated Workforce Management (WFM) Platforms: Read More...
Ramco Systems - Diversity Marshaled Through Flexibility Part 2: Market Impact
In the fiscal year 2000-01, Ramco transformed from a predominantly core ERP provider to a complete solutions company with a broader portfolio of products (e.g.,

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Choosing a Solution for Web Filtering: Software, Appliance, Managed Service?
There are three types of web security solutions: software-based, appliance-based, and managed services. Each needs to be evaluated against several key buying

free online advanced customer service skills training  information or for a free trial of MessageLabs Web Security Services please visit www.messagelabs.com/trials/free_web . www.messagelabs.com usinfo@messagelabs.com TOLL FREE 866-460-0000 Americas AMERICAS HEADQUARTERS 512 Seventh Avenue 6th Floor New York, NY 10018 USA T +1 646 519 8100 F +1 646 452 6570 CENTRAL REGION 7760 France Avenue South Suite 1100 Bloomington, MN 55435 USA T +1 952 830 1000 F +1 952 831 8118 Asia Pacific HONG KONG 1601 Tower II 89 Queensway Admiralty Hong Kong T +852 2111 3650 F Read More...
The Executive Buying Guide to Employee Self-service
Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and

free online advanced customer service skills training  Executive Buying Guide to Employee Self-service Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and payroll information. It often includes time-off management, and can serve as a central portal for communicating company documents and announcements. ESS disperses routine tasks back to the level of origination--employees and their managers. Read More...
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged

free online advanced customer service skills training  Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses? Originally published - February 14, 2007 In a market where labels define software vendors, the power of the enterprise resource planning (ERP) acronym has permeated the small to medium business (SMB) market. Tier one and best-of-breed vendors are embracing the ERP label as the message of choice to its clients, especially in the services sector where ERP is less mature. Read More...
Customer-oriented Banking and Account Origination
A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer

free online advanced customer service skills training   Read More...
Online Training Case Study
A large multibillion-dollar service company decided to implement e-learning tools from SyberWorks in order to overcome significant challenges in training its

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Sage 100 Advanced ERP
Sage MAS 200 ERP is suited for companies with 10 to 500 employees, this software offers features in accounting, financial reporting, distribution

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The Customer as a Strategic Asset
Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are

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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

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Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

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