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Documents related to » free online customer service training


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

FREE ONLINE CUSTOMER SERVICE TRAINING: direction is not risk free. However, many firms will find the results to be well worth the effort. About the Author: The author, Joel Radford, is the founding principal of JB Radford LLC, a management consulting firm advising top management of services and technology clients seeking practical solutions. ¹Marketing Services - Competing Through Quality; Berry and Parasuraman; 1991 ²David Maister offers a useful framework describing the professional services lifecycle in his 1993 book, Managing the
5/16/2005 12:00:00 AM

Smart Training Centers
Information workers routinely generate huge amounts of useful information in their documents. However, because this information is unstructured, it cannot be used by other applications. Smart documents tie an XML-based document definition together with a set of custom actions. Smart training centers can thus leverage XML-based documentation to expand information and minimize worker training costs.

FREE ONLINE CUSTOMER SERVICE TRAINING:
4/19/2006 5:13:00 PM

Employee Training in a Recession
Organizations reassessing their staffing levels are both reducing headcount and cutting employee-related expenses, even if training can provide long-term benefits. This article discusses the increased importance, benefits, and risks of employee training in a recession with respect to enterprise systems.

FREE ONLINE CUSTOMER SERVICE TRAINING: efforts, many users have freed up additional bandwidth; they no longer have to manually compile reports from disparate sources of information. Now, reports arrive via e-mail as attachments with no further manipulation of the data required. Patty s employer saves thousands of dollars in overtime and now has access to accurate and actionable business information. In this case everybody wins: Patty gains valuable skills that will help her be more productive. For its part, the organization will recognize a
5/27/2009

The Importance of Software Training: Save Money While Improving Workplace Morale
The fun begins with The Importance of Software Training. “Computer rage” is inevitable and costs millions of dollars annually in lost payroll and productivity. Reducing computer rage means investing in employee education and software customization. Increased knowledge and improved software usability eases employee frustration when systems don’t behave as expected. Confident employees can solve issues quickly without disrupting the rest of the workplace, saving time and money.

FREE ONLINE CUSTOMER SERVICE TRAINING: The Importance of Software Training: Save Money While Improving Workplace Morale The Importance of Software Training: Save Money While Improving Workplace Morale Source: Efficient Office Computing Document Type: White Paper Description: “Computer rage” is inevitable and costs millions of dollars annually in lost payroll and productivity. Reducing computer rage means investing in employee education and software customization. Increased knowledge and improved software usability eases employee
7/21/2009 9:23:00 PM

PANalytical: A QAD Customer Success Story
As a leader in x-ray analytical instrumentation and software, PANalytical’s global business was growing rapidly. But with that growth, complexity in its information and communication infrastructures had also grown—making it impossible to optimize and standardize its business processes. Since partnering with QAD, PANalytical has successfully consolidated two manufacturing sites, 31 sales offices, and 17 databases.

FREE ONLINE CUSTOMER SERVICE TRAINING:
9/10/2007 4:42:00 PM

The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance.

FREE ONLINE CUSTOMER SERVICE TRAINING: service management, service enterprise, customer service, profit center.
2/21/2013 5:38:00 PM

Rent.com Selects KANA Cloud Offering for Customer Service » The TEC Blog


FREE ONLINE CUSTOMER SERVICE TRAINING: customer engagement, customer experience management, customer service software, industry watch, KANA Express, kana software, service experience management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-09-2012

A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business.

FREE ONLINE CUSTOMER SERVICE TRAINING: A Guide to ERP for Service Organizations A Guide to ERP for Service Organizations Shockwave Flash plug-in is not installed or disabled. Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role
6/8/2007 11:22:00 AM

The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments.

FREE ONLINE CUSTOMER SERVICE TRAINING: SAP, roi, saas, software as a service, marketing roi, roi calculator, saas software, asp saas, roi calculation, saas service, calculate roi, roi formula, saas model, saas crm, saas software as a service, erp saas, roi analysis, roi software, saas business, advertising roi, calculating roi, how to calculate roi, measuring roi, saas companies, microsoft saas, project roi, saas application, saas market, saas platform, saas security, saas solutions, what is saas, roi model, roi tool, saas applications, saas architecture, saas sales, tco roi, crm roi, erp roi.
4/27/2010 4:12:00 PM

How Companies Can Reduce Costs with Cloud-based Training
Today’s volatile economic climate has many regulated companies thinking differently about cost containment within all operations, particularly through training management. Here we outline 10 value drivers that affect ROI for employee training management among regulated companies, and how they can be achieved through cloud-based training management. See how learning systems delivered through the cloud can increase your ROI.

FREE ONLINE CUSTOMER SERVICE TRAINING:   learning management system free Source: Eduneering Learn more about Eduneering Readers who downloaded this white paper also read these popular documents! Sales Process Map Best Practices for ERP Implementation TEC 2013 Supply Chain Management Buyer’s Guide Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey The Importance of Data Representation: Best Practices in Creating a Usable Report Acronym-Related
6/12/2012 3:25:00 PM

Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost.

FREE ONLINE CUSTOMER SERVICE TRAINING: field service operation, dynamic scheduling engine, what is scheduling, what is service management, in service management, service management services, what is service manager, what is a service manager, how to be a service manager, the service manager, it service software, service software, it services group, it services manager, manager it services, mobile companies, it field service, it field services, maintenance management services, service management systems, manager field, operation job, job operation, field management, field of management.
5/7/2012 1:24:00 PM


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