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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 free professional contact activity manager


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

free professional contact activity manager  Dynamic Contact Center | Free Contact Center | Info Contact Center | Integrated Contact Center | Intelligent Contact Center | Interactive Contact Center | New Contact Center | Offshore Contact Center | Open Source Contact Center | Outbound Contact Center | Outsource Contact Center | Partner Contact Center | Real Time Contact Center | Stream Contact Center | Virtual Contact Center | Web Contact Center | CRM Contact Centers | CRM Contact Center Application | CRM Contact Center Attrition | CRM Contact

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

PPM for Professional Services Automation RFI/RFP Template

Portfolio and Project Management, Resource Planning and Scheduling, Opportunity, Contact, and Contract Management, Time and Expense Management, Financial Management, Budgeting, Costing, and Billing, Knowledge Management, Collaboration, and Analysis, Third Party Integration, Back-office Functionality, Product Technology  

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Vulnerability Management Buyer’s Checklist


Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated technology for precise detection and remediation, no network can withstand the daily deluge of new vulnerabilities that threaten security. This 12-point short list of considerations can help you determine what solutions will work best for your organization.

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Working Together More Efficiently: Mapping Out the Company’s Business Processes


Enterprises must collaborate or they will surely stagnate. Guarded proprietary information has given way to collaborative approaches where information is shared both inside and outside the enterprise’s walls. To survive, an enterprise must be flexible enough to collaborate externally with suppliers and partners while fostering the same environment with its employers.

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It’s About Process (or The Ability to Be Responsive)


Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.

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Employee Performance Management: Making It a Reality in Your Organization


Over 90 percent of human resources (HR) professionals rate employee performance management (EPM) as a top priority. Yet considerably fewer have EPM systems deployed within their organizations, mostly because of concerns about presenting a persuasive case for such projects to executive management. However, a structured approach to selecting, planning for, and implementing an EPM solution can help alleviate those concerns.

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T-Plan Professional


Testing comprises a variety of tasks over disparate systems, some automated and others manual, leading to complexity in assessment and management for quality assurance. T-Plan delivers structure and control to the multi-discipline environment of testing. T-Plan developed T-Plan Professional to support many aspects of the testing process from unit testing through to user acceptance testing. The T-Plan Product Suite enables testing to be integrated into the software development and implementation process. T-Plan Professional enables both technical and non-technical staff to analyze requirements, design scripts, manage schedules, and execute the activities of software testing.  

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PPM for Professional Services Automation Software Evaluation Report


A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline and track resources, projects, portfolios, revenues, and the costs of professional services organizations (PSOs), which provide billable services to their clients. Consequently, PPM for PSA provides both the high-level monitoring of project portfolios as business investments and automates the project-specific functionality of time, billing, expense reporting, opportunity management, and resource management, linking back office functionality with the PSO’s portfolio of projects.

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Visual Asset Manager


Visual Asset Manager is an Asset Tracking Software designed to control and manage mobile and fixed assets. This comprehensive software centrally manages what assets you have, where they are located, who uses them and all associated costs. A dynamic asset tracking solution, Visual Asset Manager has extensive barcoding and Radio Frequency Identification (RFID) technologies and functions built in.    

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A Quick Look at Version 6.5 of Sugar CRM Professional


Sugar CRM announced the latest version of its customer relationship management (CRM) solution at Sugarcon 2012, its annual conference. After the event, I had a very interesting conversation with Jan Sysmans, senior director of product marketing, and Chris Bucholtz, editor-in-chief of CRM Outsiders, and would like to share the most interesting findings here with you. Version 6.5

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Hosted Contact Center Solutions Comparison Guide


Hosted contact centers are viable options for small to midsize businesses wanting enterprise functionality, lower up-front costs, and ease of use.

This comparison guide lists the top 10 providers and highlights key features to look for when considering a hosted solution for your business call center.

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Contact Optimization for Direct Marketers


In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more apparent. Marketers are looking to maximize the value of each customer interaction, both inbound and outbound. Customer analytics is a critical function in leading this change. Find out how embracing analytics can help you evaluate campaigns, drive contact strategies, and enhance customer experience.

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