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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

free request computer magazine  Dynamic Contact Center | Free Contact Center | Info Contact Center | Integrated Contact Center | Intelligent Contact Center | Interactive Contact Center | New Contact Center | Offshore Contact Center | Open Source Contact Center | Outbound Contact Center | Outsource Contact Center | Partner Contact Center | Real Time Contact Center | Stream Contact Center | Virtual Contact Center | Web Contact Center | CRM Contact Centers | CRM Contact Center Application | CRM Contact Center Attrition | CRM Contact

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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TEC Product Certification Report: Meridian Global LMS 2008.2


Meridian Knowledge Solutions’ learning management system (LMS), Meridian Global LMS 2008.2, is now TEC Certified. The certification seal is a valuable indicator for organizations who rely on the integrity of TEC’s research services for assistance with their software selection projects. Download this 23-page TEC report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Customer Focused Self-service: Building the Balanced Business Case


Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.

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CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity


Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that offers the many benefits that come from a workflow engine similar to those used in multimillion-dollar CRM deployments. Truth be told, CRM alone is not enough, as not all providers have a workflow engine which enables full process automation.

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Acer to Jump on Internet Appliance Bandwagon


Computer maker Acer is planning to launch a line of Internet appliances at next month's Consumer Electronics Show, in Las Vegas, according to a company source.

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Igalia


Igalia is an engineering company, the main objective of which is to develop, integrate, and support solutions based on Free Software, as defined by the Free Software Foundation (FSF) and Open Source Initiative (OSI). The company emerged in 2001 and is based in Spain. Igalia's solutions are based in its core open source Fisterra ERP project.

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Free Online FSM Software Comparisons Now Available


TEC is pleased to announce that you can now compare field service management (FSM) solutions head-to-head using TEC Advisor—our free online software evaluation and selection tool. FSM solutions provide planning and scheduling, work order management, customer engagement management, and other essential functionality for companies with highly mobile, customer-facing workforces. You can

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FinancialForce Accounting


FinancialForce Accounting™ is a simple, yet powerful, accounting application that is straightforward to learn, easy to implement, and trouble-free to maintain. It complements Salesforce customer relationship management (CRM), helping to bring back office data to the front, eliminating data silos, and allowing companies to align sales, service, and finance on a single cloud platform. FinancialForce Accounting enables more efficient accounting processes, shorter period closes, and sharper financial reporting.

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SofTech


SofTech, Inc. provides design-through-manufacturing productivity solutions with its computer-aided design (CAD), computer-aided manufacturing (CAM) and product lifecycle management (PLM) products including CADRA, DesignGateway, Prospector, and ProductCenter. SofTech’s solutions optimize product lifecycle processes at the lowest cost by fostering innovation, extended enterprise collaboration, product quality improvements, and compressed time-to-market cycles. SofTech has more than 100,000 users benefiting from its solutions, including Boeing, FlightSafety International, General Electric Company, Goodrich Turbine Fuel Technologies, Honeywell, Millipore Corporation, Siemens, Sikorsky Aircraft, U.S. Army, and Whirlpool Corporation.

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CAXA


CAXA is the largest domestic provider of computer-aided design (CAD), computer-aided manufacturing (CAM), and product lifecycle management (PLM) solutions in China. The company's suite of CAD/CAM products and PLM solutions are designed to address the complete spectrum of product life cycle requirements-from early conceptual design, detailed design, process planning, and shop-floor management to post-sale services.There are more than 200,000 seats of CAXA installed at locations throughout China, including 35 CAXA regional sales and service offices, 300 training centers, and 300 business partners. More than 1,200 domestic universities and vocational schools use CAXA for training courses. CAXA is also the standard testing tool for many government-sponsored certificate programs.CAXA's customer base consists of manufacturing, assembly, and tooling enterprises in the equipment, heavy machinery, automotive, aerospace, and defense industries. Customers include Haier, Lenovo, First Automotive Works (FAW), Shengu, Yantai Moon, Beijing Petroleum Machinery, Xi'an Aero-engine, QiQihar First Machine Toolworks, Dalian Locomotive & Roll Stock Works, Huanghai Bus, and Yunma Aircraft.Headquartered in Beijing Zhongguancun Science Park-China's Silicon Valley-the company is led by its Chairman and chief executive officer (CEO), Dr. Yi Lei. The company's international operation, IronCAD-located in Atlanta, Georgia (US), and led by Dr. Tao-Yang Han-is an employee-owned enterprise.

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Antivirus Software: Market Review


Computer viruses are spreading through the Internet at an unprecedented rate and the antivirus market is now a $3 billion (USD) a year industry. This report measures the financial health and product quality of four key industry players: Symantec, McAfee, Computer Associates, and Trend Micro.

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