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What Makes a Good White Paper Good... (part three)
Here is the third point in a series that looks at the key features to consider when writing an IT white paper... so that you not only get your reader's interest

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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » free sample letters for good customer service


Oracle JD Edwards EnterpriseOne 9.0 for ERP for Mixed-mode Manufacturing Certification Report
Oracle JD Edwards EnterpriseOne 9.0 is now TEC Certified for online evaluation of mixed-mode manufacturing solutions in the enterprise resource planning (ERP

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Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

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Service Network Optimization: Achieving Success in Field Service
Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying to manage service delivery efficiently

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The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

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Accelerating the Speed of Intelligence for Fast and Flexible Forecasting: Engaging the Business for Better Results
Forecasting is changing from a top-down process to a bottom-up one. High-level targets may be useful starting points, but they must be combined with input from

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9 Things to Look For in Lean Accounting Software for Manufacturers
I attended the Lean Accounting Summit in Orlando in September, and I’m still struck by the totally different attitudes of companies that choose lean

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Zdesign for consumer products- CPLM for Defense
Zdesign connects participants in fashion product development organizations, and manages the time-critical communications between trading partners. It brings

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Microsoft Dynamics GP 10.0 for ERP for Mixed-mode Manufacturing Certification Report
Microsoft Dynamics GP 10.0 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for mixed-mode manufacturing solutions in the ERP

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A Business Intelligence Agenda for Midsize Organizations: Six Strategies for Success
Midsize companies see business intelligence (BI) as too unwieldy and expensive for them, and use spreadsheets for planning, budgeting, and forecasting. However,

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3 Tips for Integrating Field Service Management Software with ERP
Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service

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On-Demand Software for BPM: Now Ready for Enterprise Adoption
Planning, forecasting, and reporting are among the business processes that, if strengthened with analytic software, can help companies improve their performance

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Voice of Customer: Using Customer Actions That Speak
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer

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Five BI Success Factors for the Midsize Organization: Tactical Guidelines for Effective BI Deployment
Midsize businesses feel the most pressure to boost revenue and increase profits@and have smaller margins for error. Achieving your goals requires making smart

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