X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 free satisfaction survey


How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

free satisfaction survey  internal data—data that is free from bias and that gives a realistic metric on customer satisfaction. Why Should We Measure Customer Satisfaction with Internal Data? Consider the following three scenarios: The customer is pragmatic and not swayed by influences like the recency factor and the one-incident factor, prejudices of any kind, poor judgment, or personal stake. This customer keeps meticulous records of the project execution and is expert at data analysis. While it may be rare to have such a

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

Evaluate Now

Documents related to » free satisfaction survey

Process Manufacturers: Are You Running the Wrong Type of ERP Software? [SURVEY]


Take the survey now! Or read on to find out why we're talking about this.* In his article Process Manufacturing Software: A Primer, TEC author Joe Strub explains the difference between process and discrete manufacturing with an example: Once you make a can of soda, you cannot return it back to its basic components such as carbonated water, citric acid, potassium benzoate, aspartame

free satisfaction survey   Read More

Case Study: Hauser Chocolatier


Old-world quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the hard way, struggling for years with DOS-based accounting software. Needing a seamless flow of information from a system that would accommodate Hauser’s unique pricing structure, the company chose Sage MAS 90. Find out how Hauser uses this accounting solution for more than just accounting.

free satisfaction survey   Read More

Technology's Role in Strategic Human Resources


The human resources (HR) department can—and should—deliver contributions to the organization's bottom line. Through technologies and service providers, HR can move from being merely a cost center to being an essential component for achieving corporate objectives.

free satisfaction survey   Read More

Author Attacks Harvard! (Sort of... well, not really... OK, not at all)


Editors' Picks: Vendors submit. We review. ... white papers from whitepapers.technologyevaluation.com.White paper: Why One Number Is Not EnoughEditor A (the nominally genial one) This one caught my eye as it crossed our desks a while ago. “What number?” I asked. “A hundred? One? Pi? Do tell me more.” It turns out that the one number in question represents a customer’s

free satisfaction survey   Read More

TEC 2012 CRM Market Survey Report: What Organizations Want in Customer Relationship Management Software


New research from TEC shows that interest in customer relationship management (CRM) solutions is surging among small businesses. This report is based on aggregate data collected from more than 4,000 completed comparisons of CRM software performed using TEC Advisor. To find out about what companies are looking for in CRM solutions, download the full report.

free satisfaction survey   Read More

Boston Analyst Roadshow SYSPRO Update: New SCM Tracking Solution, and Surprising Results of Customer Survey


TEC's Aleksey Osintsev reports on SYSPRO’s new supply chain management solution and what the results of a recent SYSPRO survey show about the effectiveness of big data messaging, as well as new field service vendor Elysian Field Software, in this post about the recent JRocket Marketing analyst event in Boston.

free satisfaction survey   Read More

How to Optimize Your Inventory and Free Your Capital


Inventory optimization enables companies to improve the performance of both the supply and maintenance functions. Your inventory optimization solution should not only identify optimal holdings of each item, but do so automatically—and analyze usage, as well as adjust stock holdings and reordering points on an ongoing basis. Find out how inventory optimization can help you reduce downtime and increase productivity.

free satisfaction survey   Read More

ERP Survey: Will the Cloud Meet Your Expectations?


The high cost of business disruption that accompanies changes to enterprise resource planning (ERP) systems is a source of frustration for many businesses and organizations. If you decide to upgrade your business software and move to the cloud, will the cloud meet your expectations? Technology Evaluation Centers (TEC) is conducting a research study to understand your key challenges and pain

free satisfaction survey   Read More

Free Online FSM Software Comparisons Now Available


TEC is pleased to announce that you can now compare field service management (FSM) solutions head-to-head using TEC Advisor—our free online software evaluation and selection tool. FSM solutions provide planning and scheduling, work order management, customer engagement management, and other essential functionality for companies with highly mobile, customer-facing workforces. You can

free satisfaction survey   Read More

TEC 2013 Market Survey Report: What Organizations Want in Accounting and Financial Software


Looking for an accounting and financial solution? This report can help you spot trends in the accounting and financial software space. See what your peers and competitors are looking for in those solutions, so you can develop a good understanding of what accounting and financial software vendors offer, what other companies have identified as important requirements, and what functionality might be a good fit for your company.

free satisfaction survey   Read More