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How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

free satisfaction surveys  internal data—data that is free from bias and that gives a realistic metric on customer satisfaction. Why Should We Measure Customer Satisfaction with Internal Data? Consider the following three scenarios: The customer is pragmatic and not swayed by influences like the recency factor and the one-incident factor, prejudices of any kind, poor judgment, or personal stake. This customer keeps meticulous records of the project execution and is expert at data analysis. While it may be rare to have such a Read More
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » free satisfaction surveys


Has KANA Gotten Its Mojo Back? - Part 1
In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service

free satisfaction surveys  is stable, profitable, and debt-free with operating cash in hand. There has been a new capital infusion for both inorganic growth and new access to key markets, whereby KANA’s responsibility is to focus on execution and growth. Since going private KANA has acquired more in order to grow, per its new parent’s “platform for growth” vision. In late 2010, KANA acquired leading government customer service company Lagan Technologies , based in Belfast, Northern Ireland (UK). This purchase provided Read More
ROI Systems MANAGE-s Well Past 2000 Part 1: Recent Developments
ROI Systems' strategy in terms of enhancing its MANAGE 2000 product and its geographic coverage has apparently been paying off, which comes as a welcome news

free satisfaction surveys  have kept it profitable, debt-free, and without any restructuring and disruptions. That is in a sharp contrast with the IT industry trends where short-lived 'killer' applications and hype have been the name of the game. For more than two decades, ROI Systems has stuck to its core competencies rather than impetuously venturing into uncharted territory. The company has never abandoned its ERP roots even during the Internet frenzy days of the late 90s when anything associated with ERP was considered heretic Read More
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

free satisfaction surveys  Domain Account Management | Free Account Management | Freelance Account Management | Global Account Management | Good Account Management | Interactive Account Management | Key Account Management | Key Account Manager | Live Account Management | Major Account Management | Marketing Account Management | Mobile Account Management | Mythic Account Management | Online Account Management | Professional Account Management | Sales Account Management | Server Account Management | Strategic Account Management | Read More
Nothing Succeeds Like Success(Factors) - Part 2
Part 1 of this series introduced SuccessFactors, a public provider of software as a service (SaaS) talent management solutions. My post first analyzed the

free satisfaction surveys  SuccessFactors’ customers on a free trial basis in early 2011. For more information and opinions on the offering, see the  related blog post from mark Smith of Ventana Research . The final part of this blog series will analyze SuccessFactors’ strengths and potential challenges. In the meantime, your comments, thoughts, suggestions or individual experiences with talent management and business execution solutions are more than welcome. Read More
Osterman Research, Inc.
Osterman Research, Inc. provides market research, consulting, cost modeling, surveys, and benchmarking to vendors of technology services and products.

free satisfaction surveys   Read More
Composite C1
Composite C1 is a free open-source CMS based on the latest Microsoft technologies. Composite C1 is completely free. Out-of-the-box users have access to a

free satisfaction surveys  Composite C1 is a free open-source CMS based on the latest Microsoft technologies. Composite C1 is completely free. Out-of-the-box users have access to a fully functional CMS and the option to add free packages such as SEO Assistant and social add-ons, or commercial packages such as newsletter services.Composite also offers a commercial license with benefits like product warranty, and a selection of professional services in the form of support, training, and upgrade tools. Read More
Quocirca Ltd
Quocirca is a research and analysis company with a primary focus on the European market. Quocirca produces free to market content aimed at IT decision makers

free satisfaction surveys  European market. Quocirca produces free to market content aimed at IT decision makers and those that influence them in businesses of all sizes and public sector organizations. Much of the content Quocirca produces is based on its own primary research. Read More
How to Optimize Your Inventory and Free Your Capital
Inventory optimization enables companies to improve the performance of both the supply and maintenance functions. Your inventory optimization solution should

free satisfaction surveys  Optimize Your Inventory and Free Your Capital Inventory optimization enables companies to improve the performance of both the supply and maintenance functions. Your inventory optimization solution should not only identify optimal holdings of each item, but do so automatically—and analyze usage, as well as adjust stock holdings and reordering points on an ongoing basis. Find out how inventory optimization can help you reduce downtime and increase productivity. BEGINLYX Read More
Case Study: Copps Industries-Trouble Free ERP


free satisfaction surveys  Study: Copps Industries-Trouble Free ERP Read More
Measuring and Improving Employee Competencies to Increase Performance and Customer Satisfaction
Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships

free satisfaction surveys  and Improving Employee Competencies to Increase Performance and Customer Satisfaction Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships, needed to identify workforce strengths and weaknesses and build specialized e-learning for new hires, etc. It turned to SumTotal Learning Management to assess talent and deliver highly targeted blended learning to increase employee competencies. Read Read More
Case Study: Greater Visibility Gives Staffco a Competitive Edge
Staffco, employing nearly 20 high-level sales engineers, sought a customer relationship management (CRM) system to free itself from the manual processes of its

free satisfaction surveys  management (CRM) system to free itself from the manual processes of its 2- to 3-year sales cycles, with lengthy design and test processes and associated reporting needs. Maximizer CRM’s functionalities, including automated reporting and a project management system, resulted in time and costs savings for Staffco. Learn how. Read More
Another Year on the ILM Journey
Quocirca conducted two surveys separated by twelve months that looked at the data management infrastructure of UK and Irish businesses, and how this was linked

free satisfaction surveys   Read More
Oetiker Inc
Learn how Oetiker Inc, the foremost manufacturer and distributor of quality clamps, rings, and couplings improved customer satisfaction, shipping accuracy, and

free satisfaction surveys  shipping,delivery,Oetiker,Epicor,manage 2000,case Read More
David vs. Goliath? Talent Management Outlook in Midsized vs. Large Organizations
Many surveys address how the needs of human resources (HR) vary, but they often focus on the difference between small and large organizations with the

free satisfaction surveys  talent management, workforce management, human resources technology, workforce management tools Read More

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