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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 free service award templates


Zooming into an Inventory Free Flow
FreeFlow, a provider of business services with a patented technology, aims to help companies improve product life cycle profitability by providing a unique

free service award templates  into an Inventory Free Flow The convenience of a 24x7 intranet marketplace may be the answer to a company's end-of-lifecycle (EOL) inventory ills. Entering their products into an online auction portal, companies can sell off their excess inventory to the highest bidder, and buyers can purchase needed items for a steal. Is There a Smarter Way to Handle Excess Active and Obsolete Inventory? Given that one man's challenge often presents another man's opportunity, this brings us again to FreeFlow (

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) RFI/RFP Template

Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality 

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Business Intelligence for the Health Care Industry: Actionable Insights for Business Decision Makers


Hospitals around the world are facing increased pressure to improve operations from multiple directions. Legal requirements, aging populations, and an ever-growing need to be service-oriented are forcing hospitals to do more with less. Hospitals could be doing more to coordinate, analyze, and use data to improve operational performance. A new generation of business intelligence (BI) tools, such as dashboards, can help.

free service award templates  operations. More efficient IT, freeing up resources for innovation. The broadest solution set in the industry, combined with best-in-class capabilities, dramatically reduces the need to deal with multiple vendors. Due to inter-operability with any systems, applications or databases, investments are protected and don't require expensive custom-integration. And by providing the right level of controls with an agile infrastructure, IT can focus on managing service levels, and does not need to manage Read More

Supply Chain Planning - Issues for Continuous Chemical Companies


The continuous chemical industries typically share an objective of running at near 100% utilization. This and other realities yield unique requirements for a Supply Chain Planning (SCP) system. This article discusses some of these unique needs.

free service award templates  inventory carrying costs to free up working capital Reducing transition costs including minimizing the production of off-spec or twilight material Optimizing production schedules Increasing production efficiency Improving customer satisfaction Integrating with the existing ERP system Vendor Considerations If a continuous chemical company decides that these objectives are adequate to justify a Supply Chain Planning project, an SCP product must be selected. Many alternative vendors exist for SCP. The vast Read More

SAP for Chemicals Functionality


SAP has been delivering on its chemicals industry strategy by expanding its capabilities for manufacturing and supply chain management, broadening its composite package applications in areas such as emissions management, pricing management, and manufacturing dashboards, and focusing on mid-market companies.

free service award templates  which entail order processing, free goods, returns processing, returnables processing, tank trailer processing, third-party order processing, rebates handling, customer consignment processing, internet sales (only for the R/3 Edition ), and drums handling. The product safety scenario helps companies comply with national and international regulations for product safety by providing material safety data sheets (MSDS). The active ingredient processing capability deals with necessary adjusting of quantities Read More

Business Intelligence Vendors


Current pure play business intelligence (BI) leaders offer the advantage of superior analytics and planning capabilities; however, enterprise resource planning (ERP) vendors are improving their analytic capabilities and accessibility.

free service award templates  performing manual tasks, and free managers to spend more time analyzing results, evaluating alternatives, and implementing business decisions. Although integration should be one of the cornerstones of CPM offerings, unfortunately, solutions offered by most vendors are not often integrated. Instead, the solutions are made up of multiple diverse (acquired) applications and administration tools that focus on making interfaces, audits, and reconciliations more efficient. This requires companies to have Read More

The Evolution of IT as a Service


Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their services. Learn about innovative IT-as-a-Service initiatives that are defining the new IT value chain of the future.

free service award templates  Evolution of IT as a Service Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that Read More

Delivering Superior Customer Service through Multiple Channels


Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

free service award templates  Superior Customer Service through Multiple Channels Delivering Superior Customer Service through Multiple Channels With multiple new channels of communication that bypass the traditional contact center, what's the most effective way to manage your customer service? Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You'll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums, Read More

Understanding Service-oriented Architecture and Its Impact on Small Manufacturers


Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented architecture (SOA) application, however, can reverse such doubts, as SOA continues to emerge as the dominant technical platform for building next-generation business applications. Its potential to transform enterprise software applications is not only well hyped—it’s also well documented.

free service award templates  segments of code. These free-standing, self-describing, modular units of functional code (known as services) possess a published interface that: Does not require knowledge of the programming language used to develop and deploy it. Can communicate with other services about specific activities within a business process or IT landscape. Can be arranged into comprehensive software applications. SOA maps these capabilities and interfaces (see figure 1), similar to a network, so that they can be orchestrated Read More

The Rising Financial Importance of Service


For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers.

free service award templates  Rising Financial Importance of Service For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers. Read More

The State of Service Management


This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance.

free service award templates  State of Service Management This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance. Read More

Transforming Customer Service with Business Analytics


Customer service needs to go beyond handling dissatisfied customers and build relationships with customers so they are profitable, loyal advocates. Business analytics can help customer service departments acquire the information and capabilities to transform themselves.

free service award templates  Customer Service with Business Analytics Customer service needs to go beyond handling dissatisfied customers and build relationships with customers so they are profitable, loyal advocates. Business analytics can help customer service departments acquire the information and capabilities to transform themselves. Read More

Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?


In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged where software vendors are now offering software-as-a-service business models for ERP implementation to even the smallest organizations.

free service award templates  Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses? Originally published - February 14, 2007 In a market where labels define software vendors, the power of the enterprise resource planning (ERP) acronym has permeated the small to medium business (SMB) market. Tier one and best-of-breed vendors are embracing the ERP label as the message of choice to its clients, especially in the services sector where ERP is less mature. Read More

Generating Revenue from Service


A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts of the organization, provides the opportunity to rethink existing operational mechanisms.

free service award templates  Revenue from Service Introduction Service, generating revenue is a concept not normally considered. The normal assumption is that service, at best, can become more efficient and thereby save money and reduce costs. Applying the real concept of Customer Relationship Management (CRM) allows the possibility of a profitable service organization as not only feasible but expected. CRM is designed to provide a single view of the business, in other words the customer doesn't identify one person, or Read More

Field Service Management (FSM) Software Evaluation Report


Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system

free service award templates  Service Management (FSM) Software Evaluation Report Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, Read More

Customizing Agile for a Service Business


The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly billing are the norm. This case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development.

free service award templates  Agile for a Service Business The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly billing are the norm. This case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development. Read More