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Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

free service report templates  direction is not risk free. However, many firms will find the results to be well worth the effort. About the Author: The author, Joel Radford, is the founding principal of JB Radford LLC, a management consulting firm advising top management of services and technology clients seeking practical solutions. ¹Marketing Services - Competing Through Quality; Berry and Parasuraman; 1991 ²David Maister offers a useful framework describing the professional services lifecycle in his 1993 book, Managing the Read More
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » free service report templates


Software Evaluation, Selection, and Contract Negotiation
Most articles about the pitfalls of software implementation projects highlight the mistakes made during implementation. Examples include poor project management

free service report templates  Software Evaluation Web | Free Forms & Templates | Forms & Templates Available | Software Evaluation Tool | Evaluation Template Download | Survey Templates Available | Selection Evaluation Template | Networks Software Evaluation | Software Evaluation Report | TSI Software Evaluation | TSI Find Software Evaluation | TSI Evaluate ERP Software | TSI Right Business Software | TSI Evaluation Builder | TSI Flexible Survey Software | TSI Basic Evaluation Form | TSI Software Test Automation | TSI Evaluate Read More
Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

free service report templates  is in delivering defect- free work. While the measurement is done in defects per unit, a unit can represent virtually anything. For example, it might represent a component, availability of a service, or the rate of assembly. Six Sigma translates a customer's needs into separate tasks and defines the optimal specification for each, depending on how the tasks interact. Companies adopting Six Sigma spend time defining the process, measuring its performance against a valid ideal and then figure out how Read More
How to Start a No-fail Project, Part 3: Planning for Success
An estimated two-thirds of IT projects aren’t completed on time or budget, while 15 percent are cancelled entirely. But your IT project doesn’t have to be a

free service report templates  and task tracking hassle free and straightforward. Visit www.EasyProjects.net to see why project managers in over 35 countries choose Easy Projects .NET for project planning, activity tracking and team collaboration. Searches related to How to Start a No-fail Project, Part 3: Planning for Success : Project Management | Project Management Application | Project Management Approach | Project Management Articles | Project Management Association | Project Management Best Practices | Project Management Read More
PDS Software Vista HRMS 4.1 for Human Resources Certification Report
PDS's human resource management system (HRMS), Vista HRMS 4.1, is now TEC Certified. The certification seal is a valuable indicator for organizations who rely

free service report templates  1L5 Phone: +1 514-954-3665 Toll-free: 1-800-496-1303 Fax: +1 514-954-9739 E-mail: asktheexperts@technologyevaluation.com Web site: http://www.technologyevaluation.com/ TEC, TEC Advisor, and ERGO are trademarks of Technology Evaluation Centers Inc. All other company and product names may be trademarks of their owners. © 2010 Technology Evaluation Centers Inc. All rights reserved. Searches related to TEC Product Certification Report: PDS Software Vista HRMS 4.1 : TEC Product Certification Report PDS Read More
ERP for Services Software Comparison Report
To find out, simply use TEC's ERP for services comparison reports to compare any three ERP for services solutions of your choice.

free service report templates  organization. It's fast, it's free, and you'll get the results immediately . Click here for your own custom ERP for services comparison. For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 391. Special Offer Files 2009 Read More
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

free service report templates  Analysts on Field Service Mobility Trends Everything is mobile, and mobile is everything. In a new video from ClickSoftware, several industry analysts, including TEC's P.J. Jakovljevic, discuss the impact of mobility on field service management. Read More
Field Service Management Software for Enterprise Companies
As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and

free service report templates  Service Management Software for Enterprise Companies As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge. Read More
Zef Scientific Selects IFS Enterprise Service Management
IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used

free service report templates  Scientific Selects IFS Enterprise Service Management IFS has announced that Zef Scientific, Inc. , a multi-vendor service provider for high-performance liquid chromatography–mass spectrometry (HPLC-MS) systems used in the pharmaceutical, biotechnology, chemical, and environmental industries, has chosen IFS Enterprise Service Management software to manage productivity for its growing business. Deployment includes Zef Scientific’s headquarters in San Diego, California, and other offices in North Read More
Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

free service report templates  seconds, you can get free side-by-side software comparison reports. Choose from all the leading vendors—including Microsoft, SAP, Oracle, UNIT4, Sage, IBM, Pronto Software, MicroStrategy, Infor, Epicor, META4, NuView, OpenAir, NOW Solutions, NetSuite, Cézanne Software, PRELYTIS, QlikTech International, TARGIT, Cougar Mountain Software—and many more. For your own customized comparison reports, select a category below: ERP for Service Companies Professional Services Automation (PSA) Human Resource Read More
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

free service report templates  Your Current HR Service Delivery Model Working for You? This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class HR service, and details the technology necessary to transform workforce service delivery. By downloading this document, you agree to provide contact information and other data to select sponsors of this content. Read More
Customizing Agile for a Service Business
The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly

free service report templates  Agile for a Service Business The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly billing are the norm. This case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development. Read More
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

free service report templates  Secrets to Simplify Field Service Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits. Read More
Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology

free service report templates  Service Programs Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service. Read More

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