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VSI Putting Its Service Management Feelers Out
Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic

free service request  in real time, is hands-free, and operates across all mobile networks. Field technicians will be able to simply click a button from within VSM on mobile devices to connect via live video stream to one or more of their company’s expert resources for help with troubleshooting and repair. Supervisors will be able to log in, monitor, and watch any service call. Each interaction will be able to be recorded and saved in the client record within VSM, as well as repurposed within the company’s knowledge base. Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » free service request


Converting Service Calls into Sales with Real-time Offer Management
To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right channel@at the

free service request  enabling a company to free up agents to focus on sales as well as service. Ultimately, you should establish a credible link between the measures selected and support for achieving profitable growth – which is often beyond a specific, finite timeline. BEST PRACTICES: MAXIMIZE BUSINESS WITH CONTINUOUSLY IMPROVING OFFERS KEEP IN MIND THAT SERVICE COMES FIRST Real-time offer management helps companies reinforce their brands. Companies can present a consistent message across channels – and they can Read More...
Zooming into an Inventory Free Flow
FreeFlow, a provider of business services with a patented technology, aims to help companies improve product life cycle profitability by providing a unique

free service request  into an Inventory Free Flow The convenience of a 24x7 intranet marketplace may be the answer to a company's end-of-lifecycle (EOL) inventory ills. Entering their products into an online auction portal, companies can sell off their excess inventory to the highest bidder, and buyers can purchase needed items for a steal. Is There a Smarter Way to Handle Excess Active and Obsolete Inventory? Given that one man's challenge often presents another man's opportunity, this brings us again to FreeFlow ( Read More...
How to Cope When Your Service Provider is Acquired
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future during this mega merger era. Knowing

free service request  undermined by Oracle's ambition. Free to proceed, Oracle finalized its takeover bid in December, paying approximately $10.3 billion (USD) for PeopleSoft. Part Seven of the While Oracle and PeopleSoft Are to Fuse, Competitors Ruse—Leaving Customers (Somewhat) Bemused series. Though the trial is over, scrutiny of Oracle has continued. Oracle, PeopleSoft, and J.D. Edwards customers are somewhat bemused, to put it mildly, about what the new number two applications provider will offer in terms of Read More...
Enterprise Software Service and Maintenance Alternatives
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more IT savvy business generation is

free service request  causing them skip the free upgrade. Once again, the licensing model loses its value. For more related information, see The Old ERP Dilemma— Should We Install the New Release? . Challenges of Licensing Contracts Therefore, while almost every major application provider has attempted to create the perfect bundle of features to attack the mid-market and tap into the billions in potential revenue (see Looking for Software— The Expectations of Small to Mid-Sized Enterprise ), the problem typically lies Read More...
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged

free service request  Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses? Originally published - February 14, 2007 In a market where labels define software vendors, the power of the enterprise resource planning (ERP) acronym has permeated the small to medium business (SMB) market. Tier one and best-of-breed vendors are embracing the ERP label as the message of choice to its clients, especially in the services sector where ERP is less mature. Read More...
MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced

free service request  R2 Service Architecture As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings. Read More...
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

free service request  Reduce Cost While Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More...
Service Parts Planning RFI/RFP Template
Planning,Service Delivery and Execution,Workforce Optimization,Logistics Transportation and Reverse Logistics,Analytics and Reporting,Utilities

free service request  Parts Planning RFI/RFP Template Planning, Service Delivery and Execution, Workforce Optimization, Logistics Transportation and Reverse Logistics, Analytics and Reporting, Utilities, Product Technology Read More...
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

free service request  Importance and Benefits of Automatic Technician Scheduling in Field Service Operations Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling Read More...
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

free service request  Superior Customer Service through Multiple Channels Delivering Superior Customer Service through Multiple Channels With multiple new channels of communication that bypass the traditional contact center, what's the most effective way to manage your customer service? Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You'll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums, Read More...
Self Service Business Intelligence
Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical

free service request  Service Business Intelligence Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and Read More...
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

free service request  Is Software as a Service? Introduction There has been confusion about the meaning of software as a service (SaaS) and on-demand. This confusion, further muddled by the existence of the former hosting and application service provider (ASP) models, has bred a range of often fuzzy and sometimes incorrect assumptions. For many it is difficult to ascertain whether SaaS or on demand imply that the software application is hosted; that is some kind of hosting middleman is needed to provide users with access to Read More...
Application Outsourcing Service
Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support

free service request  Outsourcing Service Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support application enhancement, reengineering, and migration enterprise application integration (EAI) enterprise application services, including: enterprise resource planning (ERP) e-procurement and business-to-business (B2B) market places customer relationship management (CRM) supply chain management (SCM) e-business mobile applications busi Read More...

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