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A Case Study and Tutorial in Using IT Knowledge Based ToolsPart 2: A Tutorial
This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities of Knowledge Based Selection Methods and Tools. These tools, integrated with business decision making procedures, can arguably reduce selection risk and improve chances for success in IT projects. Given the appalling rate of IT project failures, selection can potentially help reduce risk in some 30% of cases, with an associated estimated cost of about $30B annually to industry according to some sources. In this tutorial, we illustrate a number of the procedures for rapid decision processing through the real-life selection of a PDA device. The process gave confidence to the argument to wait for the solution, while weighing risk against return.

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5/31/2001

A Case Study and Tutorial in Using IT Knowledge Based ToolsPart 1: Decision Support Discussion
In going through a business decision process for complex technology selections, more and more use is being made of technologically driven processes using Decision support tools and captured knowledge. The use of these systems and the capability to drive a solution from them assumes an ability to accurately express business requirements and business value within these tools. In this article, we explore the marriage of knowledge management and decision support in forming knowledge based selection systems and procedures that can assist in reducing the current appalling record of IT project failures. This is illustrated by the process to select a Personal Digital Assistant (PDA).

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5/30/2001

Web 2.0: “Code Free” Siebel Web Service Integration
Web 2.0:

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3/22/2007 1:46:00 PM

Zooming into an Inventory Free Flow
FreeFlow, a provider of business services with a patented technology, aims to help companies improve product life cycle profitability by providing a unique, online auction platform where companies can reduce their at-risk and excess inventory.

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1/30/2007

Business Analytics: Nucleus Research Note—How Analytics Makes Midsize Companies More Profitable
When senior leaders of small and midsize companies invest in analytics tools, they can improve operating results by enabling managers to make fact-based, data-driven decisions. Learn how in this report from Nucleus Research.

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1/25/2012 2:50:00 PM

Solve IT Problems Before They Occur with Predictive Intelligence
Get predictive intelligence: identify future problems and prevent them from happening, and discover how you can head off it problems and free your...

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11/10/2009

Sun s StarPortal Opens Its Gates Early
Sun Microsystems Inc. has launched an

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1/10/2000

How to Create a Business Case for Your Human Resources System
How to Create a Business Case for Your Human Resources System. Get Free Data and Other Solutions Associated with Creating a Business Case for Your Human Resources System. Getting CFO or CEO approval to purchase a new software system is often a challenge—but more so if that system is for human resources (HR), as HR is not traditionally considered a profit center. You need a business plan to gain management buy-in for your proposed HR project. Not sure what your plan should address? Find out the key components of a persuasive and detailed business case, so you can get support for your initiative.

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12/31/2007 11:51:00 AM

Best Practices for Improving Performance in Your Contact Center
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance.

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5/17/2011 3:38:00 PM

E-Mail Enabled Groupware
Through implementing a

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12/1/1999

Earthlink Leads the Way in DSL Security
DSL providers speed up their customers' Internet access, however, at the same time they also expose these customers to enormous security risk. Earthlink has gone the extra mile and is giving out free firewall software to all its DSL customers.

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8/8/2000