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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 free wifiwi diagnostic tool


Perfect Orders: Improving Customer Satisfaction and Financial Results
Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact

free wifiwi diagnostic tool  on time, complete, damage free, and having the correct invoice. These lower-level metrics are measured as percentages—for example, the percentage of orders that are shipped complete. One way to define the perfect order index is given below:    In our example, if a company scores at 95% for each of the four metrics, the resulting perfect order index is 81.4%. The perfect order index and the lower-level metrics (on time, complete, etc) serve two purposes. First, the metrics allow us identify areas for

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Picture Archiving Communication Systems (PACS) for the Health Care Industry

PACS (Picture Archiving Communication System) manages the storage and display of digitized diagnostic images such as x-rays, CT Scans, and ultrasounds for use by radiologists and other clinicians.  

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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards


A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach, you need a framework for understanding how a services company and its customer engagement should be measured. Learn about the various ways to support strategic account management at each stage of your company’s evolution, which metrics are most relevant, and more.

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Monitoring and Managing Network Application Performance


For many companies, a network analyzer with application analysis capabilities is the essential tool in the IT administrator’s toolbox. No other tool can provide you with the level of individual transaction detail that is often necessary for solving problems. Learn the concepts and technologies behind effectively managing application performance, so you can identify and correct issues before they affect your business.

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Forrester’s Ideal Tool Set For Application Performance Management For Better Business Performance


In this white paper, Forrester Consulting evaluates issues surrounding the management of IT transactions, applications, and business services. A survey was conducted of 159 professionals with direct responsibility for business-critical applications. All enterprises surveyed had fundamental issues while managing the performance of these applications and business services.

Each evolution of application technology and business services has brought another level of complexity and has increased the obsolescence of traditional IT management processes and tools, especially in the area of proactive performance management. Numerous studies have directly linked business productivity, revenue, and client satisfaction with application performance management (APM).

The survey data shows a number of trends that make an ideal management solution, including the understanding of the customer experience and the ability to bring together data from infrastructure components in a way that allows it to be shared by the issue investigation teams.

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How to Optimize Your Inventory and Free Your Capital


Inventory optimization enables companies to improve the performance of both the supply and maintenance functions. Your inventory optimization solution should not only identify optimal holdings of each item, but do so automatically—and analyze usage, as well as adjust stock holdings and reordering points on an ongoing basis. Find out how inventory optimization can help you reduce downtime and increase productivity.

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How Software Test Management Tools Can Help You Plan, Control, and Evaluate


Software developers need a powerful tool to control and plan the quality of their software applications. With a solution that offers project analysis, testing, and bug administration, you have options that can help increase the quality of your software products. Read about a software test tool that has administrative functions to help you more effectively plan, control, and evaluate your software as it’s developed.

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Case Study: Wilson Tool International


Wilson Tool recognized the need to develop its online presence. The company’s customers increasingly expected to be able to access information about products, execute order transactions, and view order status at any time—even after business hours—to support its own operations. Learn how the company’s new customer relationship management (CRM) solution helped Wilson ensure its customers’ success.

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Unica


Unica Corporation's vision is give companies the tools they need to deliver high-performance marketing, from beginning to end. The company provides enterprise marketing management solutions for companies that want to optimize customer acquisition and relationship management, streamline processes, and empower strategic planning. Unica counts more than 250 businesses worldwide that rely on its software and services. The company is privately held with offices in the USA, UK, Australia, and Singapore; and a worldwide network of partners. Unica's solutions support the following: - Gather and analyze knowledge from multiple data sources - Identify customer wants and needs - Plan, execute, and manage tailored programs for interactions through multiple touchpoints - Measure and optimize marketing effectiveness

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Smart Protection Network: Stop Web Threats Before They Reach You


The Internet is now an important business tool—but it also puts companies at risk of exposure to Web-based threats that can cause major damages, such as financial losses, identity theft, and loss of intellectual property, to name a few. To protect your business data and reputation, learn about a multilayered solution that can offer stronger protection while reducing your reliance on time-consuming signature downloads.

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Moxie Software Offers Free Social Collaboration Apps


The days of companies making serious investments in general purpose social networks and collaboration tools seem to be numbered. The true value of collaboration tools comes only via enabling particular best practices and helping solve certain issues and situations. To that end, Moxie Software, a provider of customer-centric enterprise social software, recently announced the availability of its

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Unlikely Acquisition Has Insiders Scratching Their Heads


The announcement in September 2006 that Illinois Tool Works Inc. had made an offer to acquire all of Click Commerce's common stock made many market insiders scratch their heads. However, the real benefits—and the challenges—may lie ahead.

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