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Oracle Integrates Front and Back Office with Applications 11i
On September 27, Oracle took a major step towards providing a fully integrated front and back office applications suite by launching Oracle Applications 11i at

front office crm  Integrates Front and Back Office with Applications 11i Event Summary On September 27, Oracle laid out the details of its Oracle 11i application suite, which adds new application modules and integrates enterprise resource planning, customer-relationship management, supply-chain, and E-business applications in a single database. The new release, unveiled at the Oracle Applications User Group conference in Orlando, will do away with the company's separate releases for ERP and CRM. By linking all Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » front office crm


CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond

front office crm  Process Reengineering) concepts into Front Office applications. They were set to break down departmental barriers, focus on the customer, and enable corporate workers to serve their customers in new, streamlined, and friendly ways. Those three companies were Clarify , Vantive , and Scopus . Clarify and Scopus started work in the customer support arena, planning to branch out once they gained a customer base and some momentum, while Vantive, with a much broader initial vision that, in retrospect, may have Read More...
Deltek Acquires Traffic LIVE for Marketing Agencies’ Front Office
Deltek has acquired Sohnar and its Traffic LIVE cloud-based resource planning solution for the creative marketing communications world. This acquisition

front office crm  LIVE for Marketing Agencies’ Front Office Deltek has acquired Sohnar and its Traffic LIVE cloud-based resource planning solution for the creative marketing communications world. Sohnar has 40 employees based in London, Sydney, and New York and manages a portfolio of hundreds of clients in 23 countries. This acquisition broadens and deepens Deltek’s portfolio of professional services automation (PSA) solutions by delivering front-office capabilities that marketing agencies (and other project-based Read More...
Agiline CRM
Agiline CRM helps businesses know and maintain their customers. Agiline CRM is an enterprise-level CRM solution that provides coordination between customer

front office crm  provide integration with other front-office and back-office applications. To help your mobile representatives, Agiline provides a disconnected version that allows complete access to customer information. Read More...
CRM without Compromise: A Strategy for Profitable Growth
When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at

front office crm  the Touch Point: Connecting Front Office and Back Office Creating a Customer-Driven Value Network Technology Framework for Adaptability and Integration Managing Performance Improvement Creating a CRM Culture ' Because Employees Matter CRM Deployment Options: Making the Right Choice A Catalyst for Business Transformation   THE CRM PARADOX Investments in Customer Relationship Management (CRM) applications have produced a broad spectrum of results. Some companies report amazing outcomes, such as dramatic Read More...
Extending CRM Concepts in ERP Systems
If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM

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Microsoft Office 2000 SR-1 Adds Dysfunction to the Windows Family
Once upon a time, Microsoft products could only be used after the first service pack was released. With Microsoft Office 2000 SR-1, Redmond sets out to prove

front office crm  Patches for Access, Excel, Front Page, Outlook, Publisher, PowerPoint, and Word Security patches None of these updates are essential unless users are trying to solve a specific application problem. User Recommendations Office 2000 SR-1 is a bug-laden installation. Most customers don't need to install it. Fortunately, given the performance of Microsoft's download site, many users will never get the chance. Organizations should establish a firm policy that these sorts of updates should be performed by Read More...
The 2007 Microsoft® Office System in Manufacturing
This white paper highlights the key challenges facing the manufacturing industry, and discusses how the 2007 Microsoft® Office system can help maximize employee

front office crm  the business, from the front office to the back office, can see improvement in the way they work. This means they can spend more time with customers and less time searching for information and experts. Microsoft technologies make applications easier to manage and maintain, so firms can increase productivity and operational efficiencies while reducing their IT costs. Helps you create innovative products and services. Manufacturers can create innovative offerings and obtain additional value from their Read More...
Ebix CRM
Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital

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CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a

front office crm  Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection Mitigating Drawbacks Through The Use Of A Knowledge Base Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. With regard to technology selections, TEC describes a knowledge base as having three components: First , a comprehensive set of functional and technical criteria covering every functional Read More...
CRM Without Compromise: A Strategy for Profitable Growth
Find out in CRM Without Compromise: A Strategy for Profitable Growth.

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TEC 2011 CRM Buyer's Guide
The new TEC 2011 CRM Buyer's Guide makes it easy.

front office crm  tec 2011 crm buyer guide,tec,crm,buyer,guide,2011 crm buyer guide,tec crm buyer guide,tec 2011 buyer guide,tec 2011 crm guide,tec 2011 crm buyer. Read More...
Top 10 Features Small and Medium Businesses Should Seek in a CRM Solution
Once thought of as only relevant for enterprises, customer relationship management (CRM) technology is increasingly being used by small and medium businesses

front office crm  CRM for SMBs,small to medium business CRM solution,CRM software for SMBs,CRM solution for SMBs,SMB CRM solution,CRM solution features for SMBs Read More...
Enterprise On-Demand CRM Comparison Guide
This guide provides a feature list comparison of 12 on-demand CRM products for businesses.

front office crm  customer relationship management, CRM, CRM system, CRM system comparison, CRM system comparison guide, on-demand CRM system comparison, on-demand CRM system guide Read More...

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