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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 front office manual s.o.p

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Front-to-back-office Integration: Improving Your Customer Life Cycle Management


Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions—meaning, customer data cannot be shared effectively and companies are prone to errors, delays, and needless paperwork. In the long run, this negatively impacts overall customer satisfaction in small to medium businesses (SMBS). Learn how front-to-back-office integration can help you address these issues.

front office manual s.o.p  the other in the front office, which, by contrast, is nonfinancial, interactional, and qualitative, leading to two very different pictures of the same transaction or customer. Customer Management and Business Process Challenges Different departments use different application types to manage customer information. Front-office employees use CRM applications that support customer-facing activities such as sales, marketing, and customer service, while back-office employees use ERP applications to process Read More

Information Architecture in Office SharePoint Server


Before any medium-to-large company implements Microsoft® Office SharePoint® Server 2007, it’s important to become familiar with the process that may occur. Included in this practical scenario, using a fictional company, are typical approach and implementation techniques that may come up when planning, customizing, and deploying Microsoft® Office SharePoint® Server 2007. Learn more about the features and functionality available.

front office manual s.o.p  Server 2007 across multiple front end Web servers, these assets must be deployed across the entire farm for use. For this reason, it is best to save all assets to a SharePoint list within the site collection. Whereas content images and assets can easily be stored in standard image or document libraries, user interface assets are slightly different in that only a designer should have access. Additionally, it is likely that such user interface assets are unique to the language of the site. Created to store Read More

The 2007 Microsoft® Office System in Manufacturing


This white paper highlights the key challenges facing the manufacturing industry, and discusses how the 2007 Microsoft® Office system can help maximize employee contributions and enhance business performance with innovative and powerful enterprise capabilities.

front office manual s.o.p  the business, from the front office to the back office, can see improvement in the way they work. This means they can spend more time with customers and less time searching for information and experts. Microsoft technologies make applications easier to manage and maintain, so firms can increase productivity and operational efficiencies while reducing their IT costs. Helps you create innovative products and services. Manufacturers can create innovative offerings and obtain additional value from their Read More

CRM For Complex Manufacturers Revolves Around Configuration Software


While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation (SFA), marketing automation, and field service/call center management.

front office manual s.o.p  the chasm between the front office (sales force) and back office (engineering or manufacturing), as a frequently cited business issue, is also prevented. That role is now being extended even further as configurators become linked with ERP, product lifecycle management (PLM), and other enterprise systems. Any sound CRM strategy revolves around clear communication with the customer -- knowing what the customer wants, when he/she wants it, and what price is acceptable to both parties. In addition, Read More

One Vendor's Exploit of Marrying Infrastructure with Selling and Fulfillment Applications


For many manufacturers, distributors and retailers with a mishmash of disparate back-office business applications, Sterling Commerce, a traditional integration and communication provider, has recently unveiled a package designed to automate web-based commerce all the way from order capture to fulfillment and payment, as a result of bringing together a few prudent acquisitions over the last three years.

front office manual s.o.p  names with automated web storefronts still have processes that require significant manual interaction. It is common, for example, for an enterprise to pass its fulfillment to a third-party transportation company with no direct electronic communication between the two. Laying the Foundation for the Solution Realizing that enterprise applications catering to holistic selling and fulfillment processes across multiple channels would be a value-add for existing and prospective customers, Sterling Commerce saw Read More

Microsoft Windows SharePoint Services / MS Office SharePoint Server 2007


Collaborative tools are becoming essential to sharing data in today’s office environment. You need a solution that can grow to accommodate new projects and uses—and a storage system that is flexible enough to meet initial demands and adapt to changes. Find out how a multiple-node storage area network (SAN) can maximize the scalability and functionality of your collaboration tools, and ease storage administration.

front office manual s.o.p  windows sharepoint services tools,microsoft sharepoint technology,sharepoint hosting,windows sharepoint services application,microsoft windows sharepoint services resources Read More

Back Office and Operations


Today, almost every company must address processes such as technical support, customer service, and other administrative tasks. These processes fall under the heading of back office and operations, and for many organizations, they account for a high percentage of overall operating costs. Those costs—combined with volatile global economic conditions and fierce competition for markets and business segments—are forcing companies to constantly improve back office and operations processes to better address their specific needs, reduce costs, and increase productivity and profitability.

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The Agentless Backup/Recovery Architecture: How It Works to Reduce Costs, Bolster Security, and Simplify Scaling in Remote Office Environments


IT managers today face plenty of problems when it comes to protecting remote office data—problems that agentless architecture could eliminate. Many organizations outsource their data protection, which can be costly. But an agentless architecture disk-to-disk (D2D) software solution can offer your business bottom-line benefits that range from lower administrative costs to pay-as-you-grow scalability and increased security.

front office manual s.o.p   Read More

SP Marketplace Converts Office 365 to a Full Intranet and Collaboration Structure


SP Marketplace has developed SharePoint Business Suite for Office 365 to be a one stop shop for SMB Office 365 users who want to maximize their utilization of the Microsoft cloud-based suite. TEC's Raluca Druta takes an in-depth look at the software suite, including the business need for the product, the SharePoint Business Suite customer experience, product highlights, plus a detailed use case and customer success story.

front office manual s.o.p  customer experience, SP Marketplace, Office 365, SharePoint Business Suite, SharePoint, SMB, Flexi-Van, SharePoint HR, business productivity, team communications, process tracking, customer service, management visibility Read More

Microsoft Dynamics CRM Goes to Japan


Microsoft Office 365 and Microsoft Dynamics CRM will be delivered in Japan using locally hosted versions. Microsoft is committed to giving customers the benefits of both public cloud computing and the data sovereignty, globally.

front office manual s.o.p  industry watch, crm, microsoft dynamics, Microsoft office 365, cloud CRM, azure, customer relationship management solution Read More

Microsoft Office Fluent User Interface: IT Decision-maker Perception


This white paper presents the results of a commissioned study conducted by Forrester Consulting on behalf of Microsoft Corporation to help IT organizations considering adopting the 2007 Microsoft® Office system anticipate the impact of the new Microsoft Office Fluent™ user interface on their end users. The results are based on an online survey of 749 IT decision makers from companies piloting or deploying the 2007 Office system.

front office manual s.o.p  user interface,user interface design,user interface engineering,user interface tools,user interface domain,user interface library,web user interface,graphical user interface,user interface testing,free user interface Read More

The 2007 Microsoft® Office System in Financial Services


This white paper highlights the key challenges facing the financial services industry, and discusses how the 2007 Microsoft® Office system can help financial institutions affect business performance with innovative and powerful enterprise capabilities that extend far beyond improving personal productivity.

front office manual s.o.p   Read More