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The Challenge of Fulfillment
Integrated multichannel retailing will inevitably become the norm. For retailers, the key to multichannel success lies in understanding the factors that drive
Challenge of Fulfillment Introduction Genuine, integrated multichannel retailing will inevitably become the norm, so that if a customer does not see the desired appliance model (for example) on the shelves, the next step will simply be to use an in-store Internet kiosk to order it from the store's web site. And at the store's customer service desk, it will be possible to return items bought online as easily as if the customer had bought them off the shelves. In an evolution from the early Internet
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Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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SynQuest Teams With InterWorld for Internet Sales and Fulfillment
SynQuest, Inc. has paired with InterWorld in a joint marketing alliance aimed at manufacturers with extended distribution networks. Their pact reflects a trend
for Internet Sales and Fulfillment SynQuest Teams With InterWorld for Internet Sales and Fulfillment S. McVey - May 5, 2000 Event Summary SynQuest, Inc. will team with e-commerce software solution provider, InterWorld Corporation in a strategic marketing and technology alliance designed to bring sales and fulfillment applications to joint customers. The exact form of the alliance is unclear, but SynQuest and InterWorld plans to sell jointly to native Internet businesses and brick and mortar companies who
It's the Aftermarket Service, Stupid! (Part I)
Regardless of the economic environment (and sentiments), I always think of the opportunity within the aftermarket service and support as a profitable, high
locations into these different fulfillment (customer service) levels; and Overall optimization (arguably mastered by both MCA and Servigistics), as to achieve an overall desired service level across selected parts and locations. Reportedly, the optimization approach can result in inventory about 30-40 percent lower than individual part location and 20 to 30 percent lower than the demand accommodation approach with much less planning and labor. Warning: each prospective customer should check well which of
Supply Chain Planning in 2000: The Brains Behind Internet Fulfillment
The supply chain planning market will top $2.5 billion in 2000, driven in large part by the needs of Internet customer fulfillment.
reformulating offerings for Internet fulfillment and e-business We base SCP market size on total revenues from software sales, services, and maintenance derived from SCP products. A breakdown showing revenues of the larger best-of-breed vendors, ERP vendors, and others is given in Table 1. SCP market size estimation is not a straightforward procedure. Less than four years ago, twenty vendors shared roughly 90% of the SCP market. Most of these were small, private companies that offered solutions within a
Service Supply Chain Strategies to Increase Corporate Profitability
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and
strategic and tactical planning Fulfillment & Service Fulfillment to traditional fill rate metrics. Fulfillment strategy not tied to asset management strategy Differentiated service-level commitments enabled by strategic positioning of inventory, including availability-based planning that maximizes product uptime for budget constrained multi-echelon, multi-indenture, multi-period environments Approach for the Service Supply Chain Cisco Systems, described earlier, is one of several companies that has
Understanding Reverse Logistics in Field Service Management
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the
Reverse Logistics in Field Service Management This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper.
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.
Superior Customer Service through Multiple Channels Delivering Superior Customer Service through Multiple Channels With multiple new channels of communication that bypass the traditional contact center, what's the most effective way to manage your customer service? Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You'll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums,
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and
Candid Conversation with a Field Service Workforce Management Leader TEC’s recent series of tutorial articles—“ Navigating Between Service Management Scylla & Charybdis ” and “ The Magic Behind Planning and Executing (Optimal) Service Supply Chains ”—have drawn solid interest and valuable feedback, both publicly and privately. The series on general workforce management (WFM) systems (i.e., not necessarily only in field service), entitled “ Integrated Workforce Management (WFM) Platforms:
The Case for Automating Tax Fulfillment
Companies need to invest in the smart automation of the tax fulfillment process to avoid penalties, minimize overhead costs, and take a step closer to full
Case for Automating Tax Fulfillment Companies need to invest in the smart automation of the tax fulfillment process to avoid penalties, minimize overhead costs, and take a step closer to full automation of the tax compliance process. Learn more.
Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from
Landscape Report: Field Service Management If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts
Secrets to Simplify Field Service Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your ﬁeld service organization, delight your customers, and increase your proﬁt margin. Download the white paper and see how ServiceMax can help you get these benefits.
The Evolution of Enterprise Resource Planning Includes Service Industries
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry. As a result, ERP for services
Evolution of Enterprise Resource Planning Includes Service Industries Since the late nineties, the enterprise resource planning (ERP) vendors that originally targeted the needs of manufacturing organizations have slowly extended their functionality to service the needs of non-manufacturing industries as well. By 2000, when many of the major ERP implementations for the manufacturing industry had tapered off, tier one ERP vendors such as SAP and Oracle had refocused efforts to market their integrated
Fulfillment Company Reduces Shipping Errors with WMS
International Marketing Group (IMG) was used to tall orders. And although fulfillment mistakes were rare for the third-party logistics company, any errors that
tall orders. And although fulfillment mistakes were rare for the third-party logistics company, any errors that did occur were extremely costly. In order to stay competitive, IMG realized that it would need to increase its fulfillment output. With its new warehouse management system (WMS), IMG’s shipping time has gone from several days to mere hours.
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).
Performance Insight Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).
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