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Software Functionality Revealed in Detail
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 function of telecommunication softwares


Voice of the Customer Analytics
Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of

function of telecommunication softwares  of the Customer Analytics Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » function of telecommunication softwares

Infor’s Acquisition of PeopleAnswers Foregrounds Big Data Behavioral Analysis of Employees


Infor has announced the acquisition of PeopleAnswers, a company specializing in predictive talent analytics. PeopleAnswers’ application maps the behavioral DNA of organizations by analyzing 39 behavioral traits to reveal behaviors that drive success—as understood by each company.

function of telecommunication softwares  Acquisition of PeopleAnswers Foregrounds Big Data Behavioral Analysis of Employees Infor has announced the acquisition of PeopleAnswers, a company specializing in predictive talent analytics. The financial terms of the deal have not been disclosed. Founded in 2001, PeopleAnswers developed a cloud-based (multitenant software-as-a-service [SaaS]) solution meant to help companies with employee selection, retention, and succession planning. PeopleAnswers’ application maps the behavioral DNA of Read More

Comparing the Total Cost of Ownership of SME On-premise Business Management Applications and SAP Business ByDesign


This document analyzes the cost of ownership for a typical on-premise small and medium enterprise (SME) business management system, and compares it to the cost of an equivalent SAP Business ByDesign implementation. It uses a mixture of different on-premise systems rather than any single vendor's product. Although there are many similarly equipped business management products available, they all compete closely on price.

function of telecommunication softwares  the Total Cost of Ownership of SME On-premise Business Management Applications and SAP Business ByDesign This document analyzes the cost of ownership for a typical on-premise small and medium enterprise (SME) business management system, and compares it to the cost of an equivalent SAP Business ByDesign implementation. It uses a mixture of different on-premise systems rather than any single vendor's product. Although there are many similarly equipped business management products available, they Read More

AKG of America


AKG of America needed an open system based on industry standards, and one that was packaged, not custom developed. AKG also needed a system with enough flexibility to sustain growth. Find out why AKG chose Infor Visual.

function of telecommunication softwares  of America AKG of America needed an open system based on industry standards, and one that was packaged, not custom developed. AKG also needed a system with enough flexibility to sustain growth. Find out why AKG chose Infor Visual. Read More

Technology Evaluation Centers Mourns Loss of Chairman, Marcel Côté


It was with great sadness that TEC learned of the death of Marcel Côté, chairman of TEC’s board of directors.

function of telecommunication softwares  enterprise software features and functions, are the leading resources for IT decision makers around the world. By combining the online evaluation centers and providing onsite personalized advisory services, TEC has developed its offerings and solidified its unique position operating in the cross-section of the software consulting, analyst, and research markets. Read More

Oracle Announces Latest Release of Enterprise Manager 12c


Oracle announced the latest release of Oracle Enterprise Manager 12c with extended support of the latest version of Oracle Database 12c. The releases of Oracle Database 12c and Oracle Enterprise Manager 12 provide significant enhancements for organizations needing to manage large and complex database deployments, particularly in cloud environments. The new tools will be a great boon

function of telecommunication softwares  to create a fully functioning database copy by leveraging the underlying storage layer directly Read More

Analysis of Active Voice's Acquisition of PhoneSoft, Inc.


Active Voice will integrate all of PhoneSoft's functionality into their existing "Unity" voice-messaging product to target Lotus Notes Domino R5.

function of telecommunication softwares  integrate all of PhoneSoft's functionality into its existing Unity voice-messaging product to target Lotus Notes Domino R5. User Recommendations In order to tap the Lotus Notes market, Active Voice had to acquire an organization with a Lotus Notes Domino focus. Users should be cautious in their interest in the combined Active Voice/PhoneSoft solution. As with all mergers, especially those so entrenched in software development, difficulties can arise. If you are looking for a fully integrated Unified Mes Read More

Confessions of a Techno Junkie


Ideas on how to survive the avalanche of technology, avoid the lure of its pitfalls, and succeed with it as the enabler to true process innovation.

function of telecommunication softwares  out what the core functionality of any of these packages actually contained and how they might fit into an overall supply chain IT infrastructure. Talk about techno confusion! Many reasons contribute to the struggles which businesses have in assimilating new technology including poor technology or partner selection, lack of structured 3Pe analysis and redesign, incompetent project management, etc. But more fundamental than any of these, I believe, lies in the delusion that so many companies have suffered Read More

Justification of ERP Investments Part Two: The Intangible Effects of ERP


The intangible or non-financial benefits of an integrated enterprise resource planning (ERP) system can be viewed from several perspectives. For illustrative purposes, the discussion will focus on the benefits for accounting, product and process design, production, sales, and management information system MIS functions. From the overall company standpoint, ERP provides a framework for working effectively together and providing a consistent plan for action. Reprinted from Maximizing Your ERP System by Dr. Scott Hamilton.

function of telecommunication softwares  Effects on the MIS Function An ERP system implemented as an integrated software package offers several advantages to the MIS function. The software package can offer a growth path from simple to comprehensive applications built on top of a database management system. It provides an upgrade path to technology and functional enhancements supported by the software vendor. It can reduce the development time and cost for software, documentation, and training classes. These costs would be incurred before the Read More

Soaring across the Regions: A View of the Impact of the Internet on Business


The Internet offers companies the opportunity to present a commercial image independent of size and location. With this and the Internet’s ability to extend a business’s reach, it is valuable to know precisely what various Internet service providers (ISPs) offer before buying. This includes evaluating service level and support capabilities and understanding how these vary throughout the United Kingdom (UK). Find out more.

function of telecommunication softwares  across the Regions: A View of the Impact of the Internet on Business The Internet offers companies the opportunity to present a commercial image independent of size and location. With this and the Internet’s ability to extend a business’s reach, it is valuable to know precisely what various Internet service providers (ISPs) offer before buying. This includes evaluating service level and support capabilities and understanding how these vary throughout the United Kingdom (UK). Find out more. Read More

Voice of Customer: Using Customer Actions That Speak


Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics.

function of telecommunication softwares  of Customer: Using Customer Actions That Speak Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics. Read More

The Challenges of a Business Intelligence Implementation: A Case Study


The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and data warehousing environment with its enterprise resource planning (ERP) solution.

function of telecommunication softwares  leverage the features and functionality of a system tailor-made to provide these features. With the help of Linda Bair, executive director of Illinois University, a decision support (DS) group was created. Bair had done the required research to determine which type of software would meet the needs of the university's reporting and analysis requirements. The decision to create a data warehousing architecture with a business intelligence (BI) layer on top seemed to best meet the organization's business Read More

The Impact of CRM and Sales Process: Monetizing the Value of Sales Effectiveness


To work through all the issues necessary to improve sales performance, executives have a number of options for leveraging people and knowledge. However, an area that shows significant potential for helping sales teams meet or exceed their goals is the effective alignment of sales process and technology. Executives looking to optimize performance should consider this approach to achieve their goals.

function of telecommunication softwares  Impact of CRM and Sales Process: Monetizing the Value of Sales Effectiveness To work through all the issues necessary to improve sales performance, executives have a number of options for leveraging people and knowledge. However, an area that shows significant potential for helping sales teams meet or exceed their goals is the effective alignment of sales process and technology. Executives looking to optimize performance should consider this approach to achieve their goals. Read More

Brain of Supply Chain System


Advanced planning and optimization makes supply chain systems cost effective. It is the brain of the supply chain because it works on top of all other software tools that plan, monitor, and control supply chain activities and control them.

function of telecommunication softwares  to achieve this optimization functionality. Linear programming is good for small and less complex kinds of problems. However, it does not give satisfactory performance in complex situation because the number of performable calculations increase in geometric proportion to the problem's increased complexity. The best bet is genetic algorithm-based computing. This technique does not need the user to define any rules in order to perform any necessary calculations. The number of calculations required to Read More

Justification of ERP Investments Part Three: Costs of Implementing an ERP System


Enterprise resource planning (ERP) implementation costs can be divided into one-time costs and ongoing annual costs. Both types of costs can be segmented into hardware, software, external assistance, and internal personnel. Reprinted from Maximizing Your ERP System by Dr. Scott Hamilton.

function of telecommunication softwares  or poorly used software functionality, and training of new personnel. A phased implementation approach requires additional assistance at each phase. Additional customizations may be required, especially with evolving user sophistication. As shown in the example estimates in figure 3.4, a ratio of .1 to .2 could be used for total annual costs related to external assistance. Internal Personnel . The implementation project team does not necessarily end its responsibilities at time of system cutover. A phased Read More