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Documents related to » functional requirement call center


Functional Re-use and SOA
Service-oriented architecture (SOA) is a driving force for future functional use within organizations. However, these functions must be viewed as being shared services for all processes. Functional re-use will be the main means of ensuring that organizations can respond rapidly and effectively to market dynamics, and that improvements to specific functions will have the optimum impact across the whole organization.

FUNCTIONAL REQUIREMENT CALL CENTER: Functional Re-use and SOA Functional Re-use and SOA Source: Quocirca Ltd Document Type: White Paper Description: Service-oriented architecture (SOA) is a driving force for future functional use within organizations. However, these functions must be viewed as being shared services for all processes. Functional re-use will be the main means of ensuring that organizations can respond rapidly and effectively to market dynamics, and that improvements to specific functions will have the optimum impact across
2/5/2007 9:44:00 AM

Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with

FUNCTIONAL REQUIREMENT CALL CENTER:
8/3/2009 3:19:00 PM

Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

FUNCTIONAL REQUIREMENT CALL CENTER:
8/15/2006 8:59:00 PM

Demand-driven Versus Traditional Materials Requirement Planning
Material requirements planning is a system that strives to plan replenishment just before a withdrawal from stock, which does not work in some manufacturing environments.

FUNCTIONAL REQUIREMENT CALL CENTER: movement of materials through functionally-oriented work centers or production lines, and are designed to maximize efficiencies and lower unit cost by producing products in large lots. Production is planned, scheduled, and managed to meet a combination of actual and forecast demand, and thus, production orders stemming from the master production schedule (MPS) and MRP planned orders are pushed out to the factory floor and in stock. External suppliers also work to support planned production, while
8/8/2005

The Truth about Agent Training and Turnover in the Contact Center
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.

FUNCTIONAL REQUIREMENT CALL CENTER:
1/9/2007 9:08:00 AM

Going Home—Which Road Do You Take? Talent Assessment in the Remote Agent Model
Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from the traditional brick and mortar infrastructure to the remote agent model due to the low investment and high returns, including higher employee engagement. Read this white paper and learn about four talent assessment strategies for a successful home agent model.

FUNCTIONAL REQUIREMENT CALL CENTER: call center, remote, recruiting, agent, remote call center, call center software, call center services, call center training, call center solution, customer service call center, service call center, service call centers, home call center, work at home call center, home agent call center.
4/19/2012 8:20:00 AM

Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience
As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out.

FUNCTIONAL REQUIREMENT CALL CENTER: call center, call center solutions, virtual queuing, visual dialing.
9/24/2011 9:35:00 PM

Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview » The TEC Blog
to offer all the functionality required to manage and analyze contact center interactions and the data generated by these interactions. This includes CRM functionality such as lead management and campaign execution, intelligent chat and offers, and social media intelligence. This is part of an overall industry trend to unify CRM and contact center data (e.g., Oracle’s recent acquisition of RightNow) for better customer interaction and easier analytics. We will surely see more partnerships/mergers and

FUNCTIONAL REQUIREMENT CALL CENTER: call center, contact center, CRM, customer relationship management, Intelligent Contact Center, SAS Anlaytics, Sword Ciboodle, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-04-2012

8th ERP Vendor Shootout, Dallas, TX, 6-7 October,2010 - LAST CALL,8th ERP Vendor Shootout: Dallas TX, October 2010
ERP SHOOTOUT. October 6 to 7, 2010. Renaissance Dallas Hotel. Dallas, Texas 75207.

FUNCTIONAL REQUIREMENT CALL CENTER: together to see the functionality you know you need—and perhaps some you didn t! Consolidate your efforts by seeing industry leading software products demonstrated under one roof. Shortlist using the information you gather in two days—information which can take weeks to schedule, gather and decipher. Network with like-minded businesses who are working through the same issues as you. Share tips and share success. For more details, including extended two-for-one pricing specials , visit the ERP VENDOR
9/27/2010 1:01:00 PM

New Life for Dead Storage Technologies: Consumer-driven Optical Storage in the Data Center
While optical technology has become the default removable storage medium on the desktop (CD and DVD), in enterprise storage the evidence of failure is unmistakable. After fifteen years, optical technologies in the enterprise storage market account for only a fraction of 1 percent of enterprise storage hardware spending. There is a dramatically different future, however, for some optical storage subsystems.

FUNCTIONAL REQUIREMENT CALL CENTER:
1/22/2007 4:08:00 PM

TEC Launches Center to Help Companies Evaluate and Select ERP—Distribution Software
Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its ERP—Distribution Evaluation Center, to help compan...

FUNCTIONAL REQUIREMENT CALL CENTER: ERP-Distribution include the additional functionality of supply chain management (SCM), distribution process management (DPM), and retail and commerce. Dylan Persaud, senior ERP-Distribution analyst at TEC, adds that “as manufacturing becomes a more global phenomenon, distributors need to realize that the distribution of goods, whether raw materials or finished products, is increasingly becoming a central force to the global economy, and ERP-Distribution software solutions will aid them in that global
5/16/2007


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