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CRM: Big is Not Always the Best
Customer relationship management (CRM) solutions can range from simple contact managers (for a few hundred dollars) to multimillion-dollar enterprise applications that take years to implement. This is why over-buying a CRM system can be one of the most costly mistakes a company can make. But where should you start your research? And what steps should you take after that?

functional requirements for crm  offer greater breadth of functionality, run on relational database technology, can be easily customized according to a company’s requirements, and are easy to use. Mid-market companies are looking for appropriate features but do not want to over-buy a CRM system which could be a costly mistake. Large companies often times may indeed be looking for very sophisticated CRM solutions that cover the sales, marketing, and customer service areas of an organization. Again, these companies are looking for Read More...

Making the Leap to CRM
Making the leap to customer relationship management (CRM) doesn’t have to be a difficult process. But many companies have difficulty knowing how to get their CRM initiative off to the right start. There is, however, a simple, step-by-step process which will help guide your CRM implementation project in the right direction, even if you’ve never implemented a CRM system before.

functional requirements for crm  are satisfied with the functionality of the system because everyone must use the system in order for it to succeed. 06 Develop a realistic budget that accounts for all expenses associated with the implementation of CRM system. Be sure to discuss all of your expectations with your chosen CRM partner so you can both work to meet your budget. 07 For the first phase of your CRM implementation, estimate how you might want the system to evolve in the future. For example, are there areas of the CRM system you Read More...
CRM for Financial and Insurance Markets RFI/RFP Template
Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Respons...
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Documents related to » functional requirements for crm


How to Embrace CRM and Make it Succeed in Your Organization
Customer relationship management (CRM) is growing in importance as a competitive tool. However, a successful CRM solution must consider many factors, including a well-defined implementation strategy, the people factor, and the need for integration with the incumbent enterprise resource planning solution. If these conditions are met, CRM can have a dramatic impact on internal processes, customer satisfaction, and company profitability.

functional requirements for crm  crm software solutions,customer relationship management,custom crm system,define crm,redefining customer relationship management,crm based solution Read More...
How to Choose a Hosted CRM Application for SMBs
While virtually all hosted customer relationship management (CRM) applications support sales force automation, marketing campaign management, and customer service, providing front-to-back-office integration has become a clear differentiator for small to medium businesses (SMBs). Read this white paper—which includes a handy table of evaluation criteria—to find out how to select the right hosted CRM software for you.

functional requirements for crm  have access to this functionality. Capitalizing on the Front-to-Back Office Advantage: Competition and consolidation in Mid-market CRM applications has increased considerably in the last year and will continue to grow. In May 2006, RightNow Technologies acquired SalesNet, SSA Global acquired Epiphany, and Infor subsequently acquired SSA. Additionally, CDC recently made two unsuccessful attempts to acquire Onyx Software before Made2Manage announced its intention to acquire this stand-alone CRM vendor. To Read More...
SAP Powers CRM With HANA
At CeBIT 2013, in Hanover, Germany, SAP made public that its SAP Customer Relationship Management (SAP CRM) application is now powered by the SAP HANA platform. Made available to SAP employees, the solution facilitates real-time access to business-critical data. According to the press release, the migration of a business-critical CRM system to SAP CRM powered by SAP HANA was done in 2.5 months

functional requirements for crm  SAP Powers CRM With HANA » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software Read More...
CRM 101
Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101. What Is CRM? CRM is more than a software application. It is a set of strategies, processes, and associated software systems designed to improve the interactions and engagement of customers.<!--more--> CRM involves not only the use of these tools, but also corporate cultural transformation

functional requirements for crm   Read More...
CRM: Past, Present, and Future
Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future.

functional requirements for crm  customer relationship management,evolution of CRM,history of CRM,definition of CRM,CRM trends,future of CRM,empowering customer relationships Read More...
Cloud Assets: A Guide for SMBs-Part 1
Cloud computing is changing the scope of information technology (IT) management, and organizations must be highly adaptable to safeguard the continuity of their business operations. Although small to medium businesses (SMBs) lead the adoption of hosted services, little information is currently available to help them integrate these tools. Read part 1 of a three-part guide to get insights for navigating through the clouds.

functional requirements for crm  mapping, role definition, and functionalities are very similar between the traditional on-premise and the hosted/outsourced/*aaS options. Part 1 and 2 of a series written by TEC analyst Gabriel Gheorghiu entitled “The Path to ERP for Small Businesses,” offer practical insights in regard to enterprise resource planning (ERP) selection, and while they don’t cover as-a-service offerings, they address the core essentials behind the decision process for an IT solution. The considerations requiring specia Read More...
"Best" of the Three CRM Solutions
In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of its CRM product: SalesLogix 6.2. Their objective is clearly to gain as much market share as possible in the growing small and medium sized enterprise market (SME). Acquiring additional market share is a clear objective when competing in a target market that houses players such as Microsoft CRM, Salesforce.com and the mid-sized Siebel offering. It will be interesting to watch how Best Software will position its new "trio" product lines ACT, ACCPAC, and SalesLogix on the battleground.

functional requirements for crm  meeting industry-specific needs for functionality in customizing the general-purpose CRM applications. Despite the fact that SalesLogix has been marketed to a large array of industries, it is in the services that it has been most successful. In order to penetrate the market evenly across all sectors, and achieve a uniform market penetration that spans all sectors, SalesLogix needs to offer vertical versions. As partners have already built vertical solutions as customizations for individual customers or Read More...
The Case for Pricing Management
Savvy and dynamically optimized pricing can mean the difference between survival and failure. In many environments it might be smarter, quicker, and more useful to calculate pricing based on systematic analysis rather than on fuzzy thinking or human emotions.

functional requirements for crm  list and discount management functionality has further clouded the space, and has led multiple vendors to focus on different niche areas or industries, with hardly any single vendor delivering an integrated, business process oriented, pricing solution (which would cover all the price lifecycle bases of optimization, execution, and enforcement of prices). Also not helping is the need for up-front business process improvement, and change management education in this domain. More companies should spend Read More...
Why a Call-centric CRM?
Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this report to learn the criteria that should dominate the decision as to which CRM should be used. This report is for sales people, sales managers, VPs, IT, customer service and general management (CEO, CTO, CFO). It should be required reading for anyone that is part of the CRM selection team.

functional requirements for crm  CRM,sales,marketing,telemarketing,call-centric,CallPro CRM Read More...

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