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CRM for Manufacturing vs. Regular CRM
A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and

functionalities in oracle crm  did not create specific functionalities for this industry, but enhanced existing ones. Here are some of them, which can be found in most CRM systems, and are very important for manufacturing companies: •    Customer service allows manufacturing companies to create, assign, escalate, and resolve issues, also called cases or tickets. Valuable information is provided by customers during this process, which can then be used to improve the quality of products and services. •    A customer portal can Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » functionalities in oracle crm


CRM without Compromise: A Strategy for Profitable Growth
When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at

functionalities in oracle crm  Better Utilization of Software Functionalities Use Technology with Care Implementing new technology, particularly for customer relationship management (CRM) , is a highly sensitive endeavor that needs to be approached deliberately and with utmost care as it may have a strong impact on your business, customers, and employees. IT is a means to an end not an end in itself. (For example, there's no point in amassing loads of data just because you can.) Its implementation and use must be strictly driven by Read More...
Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 2: Market Impact
Tier2/Tier 3 vendors are prepared to endure the onslaught of the likes of SAP, Oracle, and PeopleSoft, as well as of proverbial mid-market leaders such as J.D

functionalities in oracle crm  applications. Also, the enhanced functionalities of these technologies as well as an abundance of interfacing software should make this possible. Still, although the advent of Web services based interconnectivity and collaboration between disparate applications is promising (see Liberty Alliance vs. WS-I; J2EE vs. .NET; Overwhelmed .YET? Part 2: Comparison, Challenges, & Recommendations ), customers will still increasingly look for one strategic vendor to fulfill the vast majority of their business Read More...
Is J.D. Edwards's CRM 2.0 (With more than 200 Enhancements) Good News?
When it comes to touting 200 product enhancements, what J.D. Edwards is saying is that ease of integration is important to mid-market companies because they

functionalities in oracle crm  to cover all the functionalities that customers require for their front-office workflow. The question is can it compete with a best of breed CRM application like Siebel? Market Impact Last year, J.D Edwards announced its plan to start coding integration for demand-forecasting and order-promising features available in the company's supply chain suite. An order promise feature determines exactly when, and at what cost, a customer's order can be filled. J.D. Edwards' collaborative commerce product set Read More...
Manugistics Indulges In The Open M&A Season
Does Manugistics’ acquisition of a small ERP vendor confirms a further degree of integration and convergence between ERP, SCM and CRM applications in 2002 and

functionalities in oracle crm  legacy applications, the enhanced functionalities of these technologies and an abundance of interfacing software should make this feasible. Still, although the advent of Web services based interconnectivity and collaboration between disparate applications is promising despite being nascent, customers will still increasingly look for one strategic vendor to fulfill the vast majority of their business application needs, particularly in the lower end of the market. This market segment has traditionally been Read More...
Access Commerce Spices Up North American CRM Fray
In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During Explore 2000, QAD’s annual user

functionalities in oracle crm  Commerce Spices Up North American CRM Fray Access Commerce Spices Up North American CRM Fray P.J. Jakovljevic - July 5, 2000 Event Summary According to the company's press release from June 8, Access Commerce, a French eCRM vendor, has announced its acquisition of AIS Technologies Inc. from Vancouver - British Columbia, Canada - a leading e-business solution provider for mid-sized enterprises. This acquisition will accelerate growth plans for penetrating into North America as well as the development Read More...
Oracle Releases Oracle Solaris 11.1
During its Openworld event, Oracle announced the release of Oracle Solaris 11.1 to deliver enhancements in features and performance.Some of the outstanding

functionalities in oracle crm  Releases Oracle Solaris 11.1 During its Openworld event, Oracle announced the release of Oracle Solaris 11.1 to deliver enhancements in features and performance. Some of the outstanding enhancements of this new Solaris version are its capabilities for building large-scale infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) clouds for both SPARC and x86 processor-based servers, as well as extreme availability for mission critical applications. John Fowler, executive vice president of Read More...
Oracle Enterprise Asset Management
Oracle Enterprise Asset Management (EAM) optimizes availability and utilization of assets. Oracle's products help companies manage inventory, equipment, and

functionalities in oracle crm  oracle enterprise asset management,presentazione oracle enterprise asset management,oracle enterprise asset management fundamental,oracle enterprise asset management for steel industry,oracle enterprise asset management fixed asset,oracle enterprise asset management eam,oracle enterprise asset management consultant middle east,oracle enterprise asset management .ppt,oracle enterprise asset management decision support system,oracle enterprise asset management cycle,books oracle enterprise asset management,oracle evaluation,oracle erp,oracle,sap vs oracle Read More...
Ringing in the Change: Facets of Mobile Technology Adoption in Manufacturing
Due to the growth in mobile lifestyle among customers, the adoption of mobile devices and applications in manufacturing plants and facilities is on the rise

functionalities in oracle crm  in the Change: Facets of Mobile Technology Adoption in Manufacturing Due to the growth in mobile lifestyle among customers, the adoption of mobile devices and applications in manufacturing plants and facilities is on the rise. This trend has led to more efficient collaboration and innovation in manufacturing. Indeed, the convergence of mobile devices and networks has enabled an in-depth observation of customer behavior at levels that were not accessible prior to mobility. For mobile success, Read More...
Exactus CRM
EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service

functionalities in oracle crm  exactus crm,exactus software,palm crm,customer service software,crm tools,crm 3.0,sales crm software,analytical crm Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access

functionalities in oracle crm  for Financial and Insurance Markets Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide Read More...
Want to Know How to Survive in a Down Economy? Then Look in Your Warehouse!
When I speak with distribution executives nowadays, they all say the same thing: “We are struggling to keep our heads above water because of the economy

functionalities in oracle crm  to Know How to Survive in a Down Economy? Then Look in Your Warehouse! When I speak with distribution executives nowadays, they all say the same thing: “We are struggling to keep our heads above water because of the economy.” However, before the economy took a turn for the worse, they talked about low profit margins, high inventory levels with low turns, and an erosion of their profitability because of their warehouses. I am often forced to ask, “Is the economy really that bad? Or, is your Read More...
YOur CRM Solution in Our 2011 CRM Buyer's Guide
Find out about listing andsponsorship options. To learn more aboutsponsorship opportunities, please complete this brief questionnaire or contact us...

functionalities in oracle crm  CRM Solution in Our 2011 CRM Buyer's Guide YOur CRM Solution in Our 2011 CRM Buyer's Guide Here's your chance to highlight your CRM solution to more than a million sales, marketing, and finance executives with the 2011 TEC Customer Relationship Management (CRM) Buyer's Guide*. Don't miss this unique opportunity to reach our large, targeted IT audience Promoted to more than a million TEC members and newsletter subscribers—and sent to thousands of qualified companies that have evaluated CRM software Read More...

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