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Navigating Between Service Management Scylla & Charybdis - Part 2
Part 1 of this series analyzed the phenomenon of the rise of the service economy: the increasing importance of the service sector in industrialized economies

gartner aftermarket profit  when AMR Research (a Gartner company) introduced  service lifecycle management (SLM)  to cover applications that aim to achieve this vast after-sale service functionality. In TEC ’s 2003 article “Service Lifecycle Management – Tapping into the Value of the Product Aftermarket,”  SLM is defined as a business initiative focused on servicing a company’s products, and the customers that bought them, after the product has been sold. Simply put, SLM focuses on making more money from the product Read More...
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Documents related to » gartner aftermarket profit


The Practical Realities of Automating ETO Business Processes
Today, engineer-to-order (ETO) manufacturers—also known as project-based manufacturers—experience significant market pressure across their sales, engineering

gartner aftermarket profit  administrative tasks. Mark Halpern Gartner, Inc Business Problems for Sales Depending on how one defines the metrics, ETO manufacturers frequently struggle with low win rates or a high cost of sales.This is frequently the biggest sales related problem in the company. Additional issues include: Quoting process is so lengthy that it keeps the bid rate low - that is; sales engineering is the bottleneck on revenue Sacrificing accuracy and completeness of customer requirements in an effort to shorten quote Read More...
Navigating Between Service Management Scylla & Charybdis - Part 1
It is no longer breaking news to say that the US and the European Union (EU) are turning from product-based to service economies. The trend of the increasing

gartner aftermarket profit  instance, AMR Research (a Gartner company) reported back in 1999 that businesses earn 45 percent of gross profits from the aftermarket, yet it is only 24 percent of their revenues. Service as a Business (SaaB) and Business as a Service (BaaS) As possibly the best example,  General Electric (GE ), starting with Jack Welch’s long chief executive officer (CEO) tenure , has been widely reported to have significantly increased both its total revenue and profitability by focusing on services opportunities Read More...
The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services
Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen

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Riding the Growth Wave: Leveraging Economies of Scale
You can leverage economies of scale to increase production by using existing equipment and people, lowering cost per unit, and increasing profit margins. The

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Data Quality: Cost or Profit?
Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy. Looking beyond general approaches and

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Two Vendor Execs Discuss the Current B2B Pricing Market (and its Future)
Why are some companies still managing their prices with spreadsheets—and leaving their single most important profit lever to such inadequate if not harmful

gartner aftermarket profit  report on pricing software, Gartner states “the widespread use of spreadsheets for analyzing and managing prices is increasingly viewed as inadequate, if not harmful .” Pricing software is the profitability safety net no company should be without. The best pricing software will detect profit anomalies, prescribe corrective actions, and enforce controls and compliance. It will also help companies pinpoint exactly where they have pricing power and where they don’t. Finally, the software allows Read More...
The Business Value of Pervasive BI
To drive improvements in operating profit and customer service, you need to use business intelligence (BI) dashboard tools both tactically for operational

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Harnessing IT to Boost Sustainability-and Profit
While technology has improved quality of life, it has also contributed to global environmental imbalance, particularly in terms of greenhouse gas emissions

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Does Your MRP Spell Profit?


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Made2Manage Manages Throughout Soft Market
While Made2Manage reported a slim profit attributed mainly to a tax benefit, the latest revenue increase and a delivery of innovative initiatives might augur

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Achieving Effective Inventory Management
In today’s competitive business environment, wholesale distributors face critical factors that directly affect customer satisfaction and profit margins. These

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Controlling Access, Authentication and Data on the End Point: A Review of DigitalPersona Pro 5.1 for Enterprises
Security breaches are perpetrated by a wide variety of external and internal sources, including hacktivists, targeted attackers, and profit-motivated

gartner aftermarket profit  Encryption,SSO,Strong Authentication,Centralized Management,HIPAA,PIC,Biometrics,Multi-Factor Authentication,VPN,Fingerprint Read More...
Demand Management RFI/RFP Template
Promotion Planning,Pricing and Profit Optimization,Forecasting,Merchandise Planning,Life Cycle Planning,Consensus Planning,Collaborative Planning,Sales and

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TEC Industry Watch: Enterprise Software News for the Week of May 14th, 2012
SOFTWARE SELECTIONS @ IMPLEMENTATIONSGirl Scouts of the USA selects NetSuite ERPIndustry tags: Non-profit organizations

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