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Not Small Change: World-class Financial Automation Delivers Dramatic Benefits
Automating finance processes@such as closing the books, reporting, and other labor-intensive processes@reduces finance costs. By streamlining financial

gartner benchmarking  shared-services centers. According to Gartner Inc., firms that standardize on a single ERP instance and reengineer their processes around a shared-services environment can achieve cost savings of 25 percent to 35 percent. Similar results were reported in a benchmarking study conducted by the SAP Value Engineering group and the Americas SAP User s Group (ASUG) . The ASUG study showed that companies utilizing shared-service deployments had costs that were three times lower than their peers. In addition, Read More...
Sales Force Automation (SFA)
Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining...
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Documents related to » gartner benchmarking


The N-able MSP Maturity Model
A business' success delivering managed services depends on its ability to improve the delivery of effective and efficient services to its customer base. Learn

gartner benchmarking  industry best practices, the Gartner, Inc. Maturity Model and observed behavior from N-able's own global partner base - a substantial group of managed service providers. N-able's MSP Maturity Model The N-able model for IT management process maturity clearly defines five levels of maturity for IT service providers: Chaotic Reactive Proactive Service Value   N-able MSP Maturity Model Levels   Level 0: Chaotic The Chaotic level of the maturity model is the initial stage of process development. Read More...
8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative
It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well

gartner benchmarking  competitive advantage. [ The 2006 Gartner Symposium Keynote: IT Must Think Differently, Act Differently and Be Different to Drive Business Growth, by Mark Raskino, et. al., October 19, 2006.] With no software to install or upgrade and no hardware to house and manage, on-demand CRM frees IT to be more innovative, responsive, and strategic for your organization. By leveraging an agile, on-demand platform, you begin seeing the benefits of CRM immediately. Concentrate on your business initiatives. There s Read More...
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience
Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance

gartner benchmarking  maintenance averages 20%, annually. Gartner reports that 60% of ongoing costs of a typical deployment are for support staff. ROI is only realized from this investment if the end users adopt the application and use it efficiently and effectively to improve the execution of core business processes - which is very difficult to achieve. Consider this all too common scenario that afflicts many CRM deployments. Months after deployment a high percentage of the functionality is not being used. End users complain Read More...
The Impact of IT Service on Business Process Management
There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging

gartner benchmarking  provisioning. FuegoBPM Rated by Gartner as a leading visionary in BPM, FuegoBPM allows organizations to move from an application-centric to a process-centric approach to running their businesses. By orchestrating the movement of work between people, applications, and organizations, FuegoBPM allows organizations to make their applications work the way their business works, not the other way around, and provides a complete set of tools for designing, deploying, executing, managing, and improving business Read More...
Seven Steps to Flawless Business Intelligence
Business intelligence (BI) capabilities transform vast amounts of data into relevant information that organizations rely on to make decisions and manage

gartner benchmarking  THIS PAPER In 2005, Gartner published a paper entitled Avoid the Five '‘Fatal Flaws of Business Intelligence and Corporate Performance Management. The paper describes Gartner's observations as to why business intelligence (BI) initiatives fail or get off to a bad start. The findings were based on Gartner's expertise in the BI industry and research into real-world deployments. This paper explains how the newest offering from Cognos-Cognos 8 Business Intelligence-can help organizations avoid these Read More...
Ooh La La! From France, W4 Business First for BPM Joins the TEC Certified Elite
We are pleased to announce that Business First from W4 is now available for online evaluation of business process management (BPM) solutions in the Project

gartner benchmarking  La La! From France, W4 Business First for BPM Joins the TEC Certified Elite We are pleased to announce that Business First from W4 is now available for online evaluation of business process management (BPM) solutions in the Project Portfolio Management Evaluation Center , joining the ranks of TEC Certified systems providing BPM functionality. You can see TEC’s vendor showcase for a profile of W4 Business First . I’ll be glad to provide a complete report on the TEC site in the coming weeks Read More...
Red Hat Adds Middleware Services on OpenShift PaaS
Red Hat, Inc., provider of open source solutions, recently outlined the next phase of its strategy for delivering one of the industry’s first comprehensive

gartner benchmarking  to increasingly specialized services. Gartner uses the term “xPaaS” to describe the group of these specialized public cloud services, such as bpmPaaS, iPaaS (integration), mPaaS (mobile apps), and aPaaS (apps). However, these services are often offered in isolation from one another by technology providers. Today’s enterprise applications are distributed across disparate infrastructures and integrate both complex processes and numerous data sources, requiring easier and more nimble integration, and Read More...
What-if Scenarios for Analyst Firm Mergers and Acquisitions
Now that Gartner is acquiring AMR, we cannot help but wonder what will be the next acquisition or merger in the business software research field. There are not

gartner benchmarking  and Acquisitions Now that Gartner is acquiring AMR , we cannot help but wonder what will be the next acquisition or merger in the business software research field. There are not so many companies doing business software research and analysis, so the number of permutations is quite low. Let’s look at some of them and what the end result would be. Gartner acquires Aberdeen and launches The Magic Axis (Magic Quadrant + Aberdeen Axis). If they decide to acquire Forrester , that would be the Magic Wave Read More...
Human Capital Supply Chains: Book Review
“Goods are uniform and people are unique.” Too obvious? Maybe, but with the success that supply chain management (SCM) has brought to manufacturers, it’s time

gartner benchmarking  Capital Supply Chains: Book Review Reviewer Ratings: Human Capital Supply Chains by Tim Giehll and Sara Moss   As a human capital management (HCM) research analyst for Technology Evaluation Centers (TEC), I spend my days researching, discussing, and writing about human resources (HR), talent management, learning management, and HCM. When I heard about the book Human Capital Supply Chains by Tim Giehll and Sara Moss, I was intrigued. After a few lengthy conversations on the subject with co-author Tim Read More...
Analyst / SCT Share Vision at SCT User Conference
The SCT User Conference featured industry analysts from Gartner Group, AMR Research and Meta Group each sharing its vision for the future of enterprise systems

gartner benchmarking  featured industry analysts from Gartner Group , AMR Research and Meta Group each sharing their vision for the future of enterprise systems with the audience. Customers, in special interest groups and in presentations discussed their success with SCT's products. SCT showed both their existing product set plus their vision for the future with a series of product announcements and prototypes of future products. For the opening session of each day's conference, SCT invited key industry analysts to present Read More...
Case Study: Terumo
Terumo Cardiovascular Systems, global manufacturer and distributor of medical products, has more than 1,500 finished goods, many of which are assembled in one

gartner benchmarking  Study: Terumo Demand Solutions software helps small and midsize enterprises (SMEs) as well as major divisions of Fortune 500 corporations reach their planning goals. Source : Demand Solutions Resources Related to Case Study: Terumo : Terumo (Wikipedia) Case Study: Terumo Supply Chain is also known as : Supply Chain Analytics , Supply Chain Automation , Supply Chain Benchmarking , Supply Chain Best Practices , Supply Chain Certification , Supply Chain Collaboration , Supply Chain Companies , Supply Read More...
Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

gartner benchmarking  Your Call Center Feedback Our Mindshare Call Center Supervisor solution can help you measure the performance of your agents continuously so you can seize opportunities in real time to jump in and coach. They'll appreciate the immediate feedback and feel better about their work. Source : Mindshare Technologies Resources Related to Automating Your Call Center Feedback : Call Centre (Wikipedia) Automating Your Call Center Feedback Call Center is also known as : Call Center Services , Inbound Call Read More...
Tenrox: Certification Complete
This just in—Tenrox has joined the ranks of TEC Certified systems providing project portfolio management (PPM) functionality.See TEC’s Vendor Showcase for

gartner benchmarking  Certification Complete This just in—Tenrox has joined the ranks of TEC Certified systems providing project portfolio management (PPM) functionality. See TEC’s Vendor Showcase for updated Tenrox profiles: PPM for Internal Departments PPM for Professional Services Automation I’ll be providing a full report here on the TEC site in the coming weeks (including strengths, weaknesses, and benchmarking analysis of each module), but for now, I’ll just give you the 30-second overview of this Read More...
Business Analytics: Benchmarking the Analysis of Data to Gain Insight
Organizations are maturing only slowly in their use of analytics despite the fact that they view them as valuable and important. This research indicates that

gartner benchmarking  Analytics: Benchmarking the Analysis of Data to Gain Insight Organizations are maturing only slowly in their use of analytics despite the fact that they view them as valuable and important. This research indicates that usability and flexible functionality are important criteria in their search for the right analytics; that failing to examine timely availability, broad access, and efficient handling can obstruct analytics use; and that in technology terms, spreadsheets should be replaced with more Read More...

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