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Software Functionality Revealed in Detail
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 gartner benchmarking


Not Small Change: World-class Financial Automation Delivers Dramatic Benefits
Automating finance processes@such as closing the books, reporting, and other labor-intensive processes@reduces finance costs. By streamlining financial

gartner benchmarking  shared-services centers. According to Gartner Inc., firms that standardize on a single ERP instance and reengineer their processes around a shared-services environment can achieve cost savings of 25 percent to 35 percent. Similar results were reported in a benchmarking study conducted by the SAP Value Engineering group and the Americas SAP User s Group (ASUG) . The ASUG study showed that companies utilizing shared-service deployments had costs that were three times lower than their peers. In addition,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » gartner benchmarking

Reporting Value of IT Services with Balanced Scorecards


A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and Norton in the early 1990s, balanced scorecards provide a control system that helps ensure the right balance between different, and often times conflicting, perspectives. For example, an insurance company may increase profitability by offering incentives to claims assessors for taking a tough stance on payout, but will soon find dissatisfaction among its clients that may lead to lost business. Scorecards help ensure this balance and are an improvement over more traditional single dimension approaches that tend to be based purely on expense management and business growth.

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The N-able MSP Maturity Model


A business' success delivering managed services depends on its ability to improve the delivery of effective and efficient services to its customer base. Learn about ways that managed services providers (MSPs) can develop a higher-value business by improving their ability to attract and retain high-quality customers and provide IT services in an effective manner.

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8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative


It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well as the difficulty of implementing and enforcing processes to support your interactions with prospects, customers, and partners. Eight proven customer relationship management (CRM) best practices can help you create a customer retention strategy. Learn more.

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Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience


Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance, usability, and availability of their customer relationship management (CRM) solutions. How do you know if your CRM system performs for each user? What does it mean when users say the system is slow? An experience management solution can give you the answers.

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Getting Back to Selling


Faced with longer sales cycles, declining sales productivity, and increasingly discerning customers, companies are being forced to streamline and automate how sales information is processed, and change the mechanics of deal-making. Learn more about the strategies that best-in-class (BIC) companies are employing to improve sales effectiveness, boost productivity, and ultimately remain competitive.

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PROS Cameleon CPQ Brings Predictive Pricing to Microsoft Dynamics CRM


PROS Inc. recently announced the availability of PROS Cameleon CPQ for Microsoft Dynamics CRM. The offering, with some brand new sales productivity capabilities, is touted as the only enterprise class configure, price, quote (CPQ) product with PROS' renowned price optimization for Microsoft Dynamics CRM, and was showcased at Microsoft Convergence 2015.

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Current Trends in Supply Chain Analytics Systems


Supply chain analytics is gaining popularity with organizations, as it is an effective mechanism to monitor and track supply chain performance. And with new technological innovations promising to enhance these tools, businesses can look forward to benefiting more fully from this area of supply chain management.

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How Do Your BPM Metrics Measure Up?


While many business process metrics are “inside-out,” focused on efficiency, it can also be useful to look at them from the “outside-in,” focused on successful business outcomes. Accurate, relevant metrics are becoming increasing important to companies seeking to make smarter business decisions. As John Dixon, a Gartner Inc. research director, says: “BPM without metrics is just a shot in the dark.”

With the scope of process widening beyond traditional organizational boundaries to large-scale business networks, the dynamic nature of these networks will accelerate, contributing to the complexity that organizations will need to address. Plus technologies such as social, mobile, big data, analytics, and the cloud that are having to be applied to BPM further complicates matters. Approaches have to change from being reactive to proactive. To handle all of this should be intelligent software that uses business metrics and analytics.

This white paper takes a look at BPM metrics best practices, as well as how to establish a baseline and ensure BPM metrics support the organization’s key business outcomes. Read on to discover more about how using BPM metrics can help you achieve fact-based business innovation and transformation that can help your BPM metrics “measure up” so you can more easily achieve true business agility.

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Procurement: A Strategic Lever for Bottom-line Improvement


Companies are successfully realizing benefits from their procurement initiatives, and viewing procurement as an integral part of their overall corporate strategy. They no longer perceive procurement as a cost center, but rather as a strategic lever for improving profits or funding new initiatives. Procurement opportunities are significant—translating directly, with no dilution, into measurable, hard dollar profit increases.

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CRM and BPM: “We Goes Together Like Peas and Carrots”


In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship Management (CRM) Summit in September in Scottsdale. I not only saw a number of same vendors at both events, but both events also had many similar themes, such as customer service, workflow automation, business processes

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