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Ebix CRM
Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital

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CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » gartner crm magic quadrent


These Are the Times of CRM Vindication and Validation - Part 1
Some previous TEC blog posts have discussed the benefits (but also the inevitable caveats) of white papers, including the all-too-common vendors’ self

gartner crm magic quadrent  relatively limited costs.   Gartner has recently outlined several technology trends that have been changing CRM products , starting with  cloud computing  and subscription-based  software as a service (SaaS)  deployments that result in lower initial costs, faster implementations, and quicker payback. For dispersed sales teams in particular, modern on-demand CRM solutions are fast-to-deploy and easy-to-use while fostering  collaboration . They also provide an entry into the realm of CRM at a low Read More
ERP Demand Being Re-heated
As reported on March 5 in The Dallas Morning News/KRTBN -- E-commerce may get all the attention, but information technology experts say the demand for

gartner crm magic quadrent  director at the Minneapolis-based Gartner Institute. Our expectation is there will be renewed interest in ERP and e-business. Ms. Gomolski said companies reduced spending on ERP in the second half of 1999 because they had to focus on the year 2000 bug, which affected computer systems that represented years as two digits. Now companies are struggling to find qualified professionals to implement ERP systems. The trouble is that so many qualified ERP pros already have been lured into e-commerce projects, Read More
To SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIa)
The first part of this blog series described the opportunity for software as a service (SaaS) or on-demand enterprise applications, especially in the current

gartner crm magic quadrent  five SaaS assumptions that Gartner recently outlined in its research .  More SaaS Facts and Fiction The third assumption is that SaaS is priced as a utility model, which is almost always false. Although the claim is that companies are only charged for what and how much software they actually use, for most SaaS deployments, a company must commit to a predetermined contract, independent of actual usage. If any company really wants utility pricing, then it should demand that the SaaS vendor charge, e.g., Read More
PegaWorld 2011 Revisited
How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started delivering

gartner crm magic quadrent  reminisced about 2004, when Gartner told (or rather scolded) the vendor that having business processes and rules together was a bad idea. In fact, Gartner is still publishing two different magic quadrant market reports: for BPM suites and Business Rules Management Systems (BRMS). While Pega continues to participate in both magic quadrants, in reality rules and processes are two sides of the BPM coin in the Pega BPM suite (a.k.a. SmartBPM and self-explanatorily dubbed PegaRules Process Commander [ PRPC Read More
Social CRM: Key Strategies and Must-have Features
Social CRM has become one of the biggest growth areas in CRM for companies trying to develop a greater understanding of their customers. Social CRM is no longer

gartner crm magic quadrent  social CRM,social CRM strategies,social CRM must-haves,social customer relationship management,CompareBusinessProducts.com Read More
Infor Epiphany
Infor@s CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your

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How ERP and CRM Solutions Can Save You Money
Simply visit microsoft's dynamics ERP and CRM resource center to find out how microsoft dynamics can help your business prosper in a difficult econ...

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Making the Leap to CRM
Making the leap to customer relationship management (CRM) doesn’t have to be a difficult process. But many companies have difficulty knowing how to get their

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CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that

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8 Essential CRM Best Practices-an Executive Guide
In this informative white paper, 8 essential CRM best practicesan executive guide, you'll discover the eight key elements of highly successful CRM ...

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Aptean Pivotal CRM Certification Report
Pivotal CRM covers a wide range of real-life business challenges across all three areas of CRM—sales force automation, marketing management, and service

gartner crm magic quadrent  Pivotal CRM, sales force automation, marketing management, service management, Aptean, customer relationship management, Aptean CRM, Aptean Pivotal, CRM dashboard, CRM analytics, CRM Read More
CRM 101
Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101. What Is CRM?CRM is more than a software application

gartner crm magic quadrent   Read More
CRM, Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement

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Maximizer CRM 12: CRM Certification Report
Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification

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