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The Wizardry of Business Process Management - Part 2
Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts-and-parcels, and the software category’s

gartner crm relationship management magic quadrent  keynote presentation at the Gartner BPM Summit in San Diego . His theme was “Don’t just Survive…Capitalize.” Trefler began by reminding the audience that in today’s turbulent economy we are all “not in Kansas anymore,” and may just need some ruby slippers to find our way back home to profitability. If you have 14 minutes to spare, you can recapture the spirit of the event here . But before I start to paraphrase the spirited presentation, some introduction to Pegasystems and Trefler is in Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » gartner crm relationship management magic quadrent


These Are the Times of CRM Vindication and Validation - Part 1
Some previous TEC blog posts have discussed the benefits (but also the inevitable caveats) of white papers, including the all-too-common vendors’ self

gartner crm relationship management magic quadrent  relatively limited costs.   Gartner has recently outlined several technology trends that have been changing CRM products , starting with  cloud computing  and subscription-based  software as a service (SaaS)  deployments that result in lower initial costs, faster implementations, and quicker payback. For dispersed sales teams in particular, modern on-demand CRM solutions are fast-to-deploy and easy-to-use while fostering  collaboration . They also provide an entry into the realm of CRM at a low Read More...
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

gartner crm relationship management magic quadrent  One item of evidence: Gartner has stated that the growth of the MWFM software market is hampered by the lack of companies focusing on this area. As for the mid to high end of the market, the bar is being set higher every year. Over the past five years we have seen consistent increase in the sophistication that clients ask for in their requests for proposals (RFPs)—e.g., real-time optimization that integrates data from hand-held devices, global positioning system (GPS), and other sources, or, for Read More...
PegaWorld 2011 Revisited
How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started delivering

gartner crm relationship management magic quadrent  reminisced about 2004, when Gartner told (or rather scolded) the vendor that having business processes and rules together was a bad idea. In fact, Gartner is still publishing two different magic quadrant market reports: for BPM suites and Business Rules Management Systems (BRMS). While Pega continues to participate in both magic quadrants, in reality rules and processes are two sides of the BPM coin in the Pega BPM suite (a.k.a. SmartBPM and self-explanatorily dubbed PegaRules Process Commander [ PRPC Read More...
ERP Demand Being Re-heated
As reported on March 5 in The Dallas Morning News/KRTBN -- E-commerce may get all the attention, but information technology experts say the demand for

gartner crm relationship management magic quadrent  director at the Minneapolis-based Gartner Institute. Our expectation is there will be renewed interest in ERP and e-business. Ms. Gomolski said companies reduced spending on ERP in the second half of 1999 because they had to focus on the year 2000 bug, which affected computer systems that represented years as two digits. Now companies are struggling to find qualified professionals to implement ERP systems. The trouble is that so many qualified ERP pros already have been lured into e-commerce projects, Read More...
Competency Management: the Compass for Strategic Talent Management
This white paper examines how to use a competency-based approach to build behaviors, skills, and knowledge. It explains how to integrate competencies into all

gartner crm relationship management magic quadrent  staff retention,retention of employees,employee retention techniques,employee retention training,family business succession planning,employee recruiting,onboarding best practices,talent management best practices,succession planning survey,talent acquisition,talent management survey,employee recruitment,staff retention strategies,employee recruitment retention,retaining employees Read More...
Performance Management-What the Mid-market Can Learn from Large Enterprises
Performance management allows companies to align business activity with corporate objectives. This research examines the different levels of business

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Warehousing Management: Yard Management, Competitive Analysis, and Challenges
The business remains challenging to even the most established vendors, since an intensifying product architecture rejuvenation and functional enhancements cycle

gartner crm relationship management magic quadrent  warehouse management solution,WMS,consolidation,inventory,enterprise resource planning,yard management system,YMS,transportation management system,TMS,supply chain execution,SCE,distribution center Read More...
PTC Windchill 10 for Product Lifecycle Management (PLM) Certification Report
PTC Windchill 10 is TEC Certified for online evaluation product lifecycle management (PLM) solutions in the PLM Evaluation Center. The certification seal is a

gartner crm relationship management magic quadrent  product lifecycle management,plm software,plm product lifecycle management,product lifecycle management tools,product lifecycle management plm,plm software comparison,product lifecycle management software,plm software vendors,software plm,product lifecycle management solutions,what is plm software,agile product lifecycle management,software product lifecycle management,product management lifecycle,product lifecycle management solution Read More...
Talent Management Best Practices in 2010
Download your copy of the Aberdeen report Cracking the Code for Talent Management.

gartner crm relationship management magic quadrent  talent management best practices 2010,talent,management,best,practices,management best practices 2010,talent best practices 2010,talent management practices 2010,talent management best 2010,talent management best practices. Read More...
SmartOrg Portfolio Navigator for Product Lifecycle Management Certification Report
SmartOrg Portfolio Navigator is TEC Certified for online evaluation of product development and portfolio management (PD&PM) solutions in the Product Lifecycle

gartner crm relationship management magic quadrent  product lifecycle management,portfolio management,product lifecycle management software,project portfolio management,portfolio management software,project portfolio management software,investment portfolio management,plm product lifecycle management,it portfolio management,product lifecycle management solutions,stock portfolio management software,product lifecycle management plm,investment portfolio management software,product lifecycle management tools,portfolio management tools Read More...
KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC

gartner crm relationship management magic quadrent  wfm software,workforce management,workforce management software,workforce management solutions,workforce,workforce management systems,work force,workforce management system,workforce management definition,employee management,what is workforce management,workforce management company,strategic workforce management,work force management,workforce managment Read More...
Configuration and Change Management for IT Compliance and Risk Management
To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated

gartner crm relationship management magic quadrent   Read More...
Make 'em Beg for It-How To Get Support for Electronic Document Management Systems and Electronic Records Management Systems
To successfully obtain the budget and organizational support for an electronic documentation management systems (EDMS) and electronic records management system

gartner crm relationship management magic quadrent   Read More...

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